112.9 days
Average re-let time for properties in the month
As a landlord we are committed to being open and transparent and improving the services we provide our tenants. Managing our performance helps us to meet the needs and expectations of our tenants and see where we need to improve.
To help us to do this, we have effective performance management which helps us to deliver results. We measure our performance using performance indicators which are reviewed every year. We publish our performance against these indicators every year.
This page gives you information on a range of data about how we are currently performing. The data on this refers to the previous month unless otherwise stated.
Average re-let time for properties in the month
% of rent collected in the previous month
Number of new tenancies
Number of positive outcomes for customers accessing Housing Options team
Number of Anti-Social Behaviour (ASB) or Estate Management cases resolved
This shows how many days it takes us to re-let our homes from the day the property becomes empty, to the day a new tenancy starts. Properties which require major works are excluded.
Turning our properties around quickly means we can house as many residents as possible, but we also make sure our homes are in good shape, ready for our tenants to enjoy.
This is how much rent we have collected; our aim is to collect 100% each month.
This excludes empty properties and includes arrears brought forward. The more rent we collect, the more money we have available to support tenants and improve your homes.
This figure shows how many new tenancies started during the month.
Some of these will be new to social housing, some may have moved from another Social Housing provider. Some may already be our tenants who are moving to a different property.
This is the number of households with positive outcomes and homelessness has been prevented or relieved.
Positive outcomes include:
We have a very effective and hard-working Housing Options team who aim to prevent homelessness in the borough wherever possible.
This is the number of cases we resolved during the month, this might be through mediation, support or enforcement actions. We are committed to ensuring that all our tenants enjoy their right to a safe home and community.
We aim to investigate, deal with and close our ASB cases within a timely manner. The average time taken for us to close a case is 64 days.
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