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Changes are coming

If you have recently registered for Homefinder please can you ensure you have selected your local authority in order for your account to be dealt with by the appropriate team.

To do this you will need to log into your account and select:

  • Profile & Household
  • application details
  • select Darlington from the drop down

Coming Soon - Tees Valley Homefinder

We’ve listened to your feedback and will be launching Tees Valley Homefinder. On the 2nd August 2021 it will replace the existing Compass Choice Based Lettings Scheme. Tees Valley Homefinder will provide a new, improved way to find a home. It will be implemented alongside a new Common Allocation Policy.

Over the coming weeks we will contact all customers who have a Compass housing application. Customers will be contacted on a phased basis. We are doing this to ensure that we can provide advice and support to all our customers in a timely way.
 
With effect from Friday 2nd July 2021 we are no longer taking new applications. Please register a new account on the Tees Valley Homefinder website[external link], this way you will be ready when we go live with property adverts.

If you are:

  • homeless
  • threatened with homelessness
  • experiencing domestic abuse

Please contact the local authority where you currently live. They will provide you with advice and support. Regular and timely information updates will be also be provided on this page.
 
You can log onto your Compass housing application[external link] and bid on suitable properties. This is until Tees Valley Homefinder goes live.
 
We understand you may have lots of questions, we have added some Frequently asked questions below. This provides information on why these changes are being made and what you need to do.

Frequently Asked Questions

Our Compass system is quite old and not always easy to use. We have listened to customer feedback and created Tees Valley Homefinder. This is a new customer friendly lettings platform that will make it much easier and quicker for you. On Tees Valley Homefinder you can manage your details and apply for a new home.

On Monday 2nd August 2021 Tees Valley Homefinder will go live and start to advertise properties. The existing Compass website will not be available after this date.

Over the coming weeks we will be contacting ALL current Compass customers to explain what you need to do. We will write to you, so please check that your current contact details are correct on Compass.

We will contact all Band 4 applicants.

You don’t need to do anything right now. Please don’t worry we will contact you in the coming weeks to explain what you need to do and when.

Please log into Tees Valley Homefinder [external link] and register a new account. This way you will be ready when Tees Valley Homefinder goes live. We have prepared a guide [pdf document] to help you through the registration process. This will show you how to complete your profile to get the most out of the new site, click here for details.

Yes, a copy of the full policy can viewed here[pdf document] whilst this document provides a summary of the key changes. you can also view our policy changes document.[pdf document]

Tees Valley Homefinder will continue to work to a banding system. As you will see some changes have been made and some customers will see their band change. If you are affected by a banding change we will write to you to explain the change. Band changes do not mean your application will be looked at any differently, it just means you may now sit in a different band.

Where can I find out more?

Regular and timely updates will be made on this page of the Compass website. [external link]