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Get involved

Are you passionate about your home and want to make things happen in your neighbourhood?

We are always looking at how we can improve our Council Housing Services.

Tenant participation is vital in our Customer Engagement strategy.

Our tenants' panel has been set up to give council tenants their say and ensure we are accountable for the decisions we make.

Functions of the tenants' panel include:

  • help with estate inspections
  • fire safety checks
  • reviewing literature, we create before it goes out to the public
  • training courses
  • online surveys
  • monthly tenants panel meetings
Aerial shot of Fithmoor Live

Christmas 2021 saw the return of events and celebrations for our Council Tenants.

In our Sheltered Housing and Extra Care schemes events took place throughout the month to give tenants a festive season to remember.

This included Christmas meals in Park Place and Roxby Court, raffles and games at Branksome Hall Drive and a whole host of events throughout our team.

the Grinch visiting residents

We also introduced our second annual 12 Days of Christmas in December.

The 12 days showcased many of the team in housing department as well as tenants who have gone above and beyond in such a difficult year.

In the run up to Christmas we also held a tenants panel meeting to discuss the achievements made in 2021 as well as plans for the new year.

The next meeting is due to go ahead in Jan 2022 and if you would like to attend contact the customer engagement team by email at [email protected] or by phone at 01325 405333.

Staff in Christmas jumpers

Darlington Borough Council Housing Facebook 

The new Darlington Borough Council Housing Facebook Page has now been launched [external link]. A page designed for council tenants, and potential tenants, it will include news, competitions and property adverts.


"I wanted to be a part of the panel because it gives me a chance to meet key stakeholders in Housing and other diverse panel members. It also gives me and others the opportunity to highlight and challenge any matters that arise so they can be dealt with promptly and efficiently. What I would say to potential new panel members is that everyone is very welcoming and it’s a relaxed, friendly and positive environment to air any concerns and ideas that can better shape housing policy at the very top level for decades and generations to follow."

Current Tenants Panel Member, Anthony King.

"I first joined the readers panel as I love to read, and quickly found out the scope there was to help the people in the community where I live. I joined some of the other groups working with the council. What we do as tenants with the Council reaches across the town and beyond, we are there to help each other get the most out of our homes and our town."

Current tenants panel member, Glynis Johnson.

Ways to get involved and our Engagement Strategy

The Customer Engagement Strategy which runs from 2021–2024.

This sets out how Darlington Borough Council will continue to involve and empower our tenants.

We will ensure that they continue to be at the heart of everything that we do.

It also sets out how we will explore new ways to engage with tenants and ensure that no one is left out.

Our strategy will help us to strengthen and expand opportunities for our tenants.

Our aim is to make a positive difference to our services and future direction.

We have highlighted our priorities which include:

  • providing the right information
  • listening and making decisions with our tenants
  • maximising scrutiny and accountability

find out more in our Customer Engagement Strategy [pdf document]

Due to restrictions we have had to cancel residents associations meetings.

This does not mean we have forgotten about you, when it's safe to do so we want to pick up where we left off.

Mystery shoppers help us test and monitor the quality of our service.

We provide all volunteers with training.

Mystery shoppers will usually take part in four mystery shops a year.

Mystery shopper application form [pdf document]

Due to restrictions we have had to cancel residents associations meetings.

This does not mean you have been forgotten about, when it's safe to do so we want to pick up where we left off.

Your Council needs you, we need your views on what we are doing right.

Please tell us how we can improve our services.

Matthew works as a Community Engagement Officer in the Housing team.

He has been in this role for the last six months after previously being in Customer Services.

He said:

“My role varies, but I’m essentially the link between the Housing team and Council tenants.

With Covid-19 I haven’t been able to meet tenants in the way I would have liked.

As soon as restrictions are lifted, I will be very hands on.

I will be engaging with the wonderful communities in Darlington in various ways.

A typical day for me can be anything from managing the Housing Facebook page to finding out how best we can serve you.

It’s varied and challenging but extremely enjoyable and will only get better when I can get out and about.
My role is nothing without you.

We need feedback from Council tenants to tell us what is working well and what we need to improve.

One of my goals for 2021 is to introduce new people to the Tenants’ Panel so they can have a say in how we move forward.

I grew up and live in Darlington and my passion is to showcase the town and its diverse communities.”

You can see our 50 Faces video here [external link].

Get the money to make a difference in your community

Do you have an idea that could make a difference where you live?

You could be awarded up to £1,000 for your neighbourhood group, organisation or charity.

The funding can be used to support activities that will make a difference.

For more information email [email protected] or write to:

Darlington Borough Council Customer Engagement Officer
Town Hall

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