Good news stories
Good News Story: Outstanding Customer Service
We’re pleased to share some excellent customer feedback received following a recent call to the DBC Repairs Line, highlighting the brilliant service provided by Austin from the team.
A resident contacted the repairs line regarding an urgent issue with their front door. Due to the urgency of the repair, they explained they hadn’t used the app and instead called directly for support. Austin handled the call with professionalism, kindness, and a genuine willingness to help, demonstrating exactly what great customer service looks like.
After checking the system, Austin discovered that the next available appointment was over a month away. Understanding the importance of the repair, he went the extra mile by speaking with a colleague to explore other options. Thanks to his persistence, he was able to secure a much earlier appointment for the following Wednesday. While this needed to be an all-day slot, Austin took time to explain the situation clearly and apologised that a same-day repair wasn’t possible, ensuring expectations were well managed.
In addition to arranging the repair, Austin also resolved a separate query raised by the resident regarding a survey letter they had received, which showed the correct address but an incorrect name. Austin contacted the relevant team to investigate, and within just two hours the resident received a follow-up call confirming the issue and providing clarity.
The resident praised Austin for being polite, friendly, understanding, and proactive, and commented on how much they appreciated the time he took to simplify the process and resolve multiple issues in one call. They specifically asked for their thanks to be passed on, saying it was important for Austin to know that his efforts were recognised and valued.
This feedback is a fantastic example of how going the extra mile can make a real difference to our customers’ experience. Well done to Austin and everyone involved — service like this reflects positively on the whole organisation and truly deserves recognition.
Improvements Completed on Red Hall Estate
We’re excited to share that our External Decoration Scheme and Render Cleaning programme has now been completed across the Red Hall estate.
As part of our 5‑year external decoration programme, MITIE carried out repairs, repainted previously painted surfaces, and cleaned fascias, gutters and railings. This year’s programme covered both our outlying villages and the Red Hall area.
We also partnered with Walkers Cleaning, who treated homes with external wall Insulation using a specialist fungicidal wash. This will help prevent future staining and keep the estate looking bright and fresh.
We’ve already received some fantastic feedback from tenants who are really pleased with the improvements made to the neighbourhood.
A huge thank you to MITIE and Walkers Cleaning for their hard work over the past few months — your efforts have made a real difference to the community.
Working together to keep our neighbourhoods looking their best.
Housing Service Staff Join Bishopton Primary for a Successful Community Litter Pick
Housing Service staff teamed up with pupils from Bishopton Primary School in March for a hugely successful community litter pick. Armed with bags and grabbers, and plenty of enthusiasm, the group worked together to tidy shared green spaces and footpaths around the school and nearby neighbourhoods.
The pupils brought fantastic energy and a strong sense of responsibility, taking pride in helping to keep their local area clean. Staff supported the children throughout, helping them spot litter hotspots and talking about why caring for our environment matters.
By the end of the session, the team had collected several bags of rubbish—leaving the area noticeably cleaner and giving the children a clear sense of achievement.
This joint effort not only improved the local environment but also strengthened relationships between the Housing Service and the school community. Everyone is looking forward to future opportunities to work together.
County Durham & Darlington Fire & Rescue Service Shares Vital Safety Advice at Branksome Hall Drive
Residents at Branksome Hall Drive welcomed the County Durham & Darlington Fire & Rescue Service in March for an informative and engaging fire safety session as part of the ongoing tenant involvement work. The visit formed part of our commitment to ensuring tenants have access to practical, expert-led advice that helps keep both their homes and communal areas safe.
Home Fire Safety
During the session, the Fire & Rescue team provided clear and actionable guidance on how tenants can reduce fire risks within their own properties. Topics included:
- Safe use of electrical appliances
- Importance of working smoke alarms
- Avoiding common household hazards
- Steps to take in the event of an emergency
Their advice emphasised the small, everyday actions that can make a significant difference in preventing fires and keeping households protected.
Keeping Communal Areas Safe
The firefighters also offered tailored guidance relating to the building’s communal spaces. This included reminders about maintaining clear exit routes, avoiding the storage of items in corridors, and ensuring that shared areas remain accessible for emergency services should the need arise.
Strengthen Community Safety
The visit was well received by attendees, who appreciated the opportunity to ask questions and gain reassurance directly from fire safety specialists. Engagement sessions like this are an essential part of building safer, more informed communities and promoting open communication between tenants and service providers.
We’d like to extend a warm thank you to the County Durham & Darlington Fire & Rescue Service for their time, expertise, and continued support in keeping our neighbourhoods safe
Good News Story: Valentine’s Joy at Our Schemes
Our schemes were full of love and laughter this Valentine’s Day! Tenants enjoyed coffee mornings, homemade cakes, raffles, fun games, singers, and plenty of smiles—plus some brilliant wigs and heart‑shaped glasses.
A big thank you to the volunteers whose time and energy made these events special. Your efforts bring our communities together and brighten the lives of our tenants.
A lovely reminder of the joy that comes from shared moments.
Good News Story: Links Learning Centre
The Links Learning Centre has been making a real difference to people with learning disabilities by helping them build confidence, learn new skills, and get involved in their community. Working closely with Housing Services, Lifeline, and other local partners, the team provides positive, meaningful activities every week.
Service users learn practical skills such as cooking, gardening, and taking part in exercise. They also enjoy swimming sessions with support from partners like Move More and the Dolphin Centre.
A highlight is the weekly visit to Windsor Court, where tenants always give them a warm welcome. The service users, prep, cook and serve a meal to the tenants. This support has had a positive effect on the lives of the service users, helping them feel included, valued, and more confident.
The Links also runs an allotment in Darlington, giving people the chance to enjoy the outdoors and learn new skills in a calm, friendly environment.
Staff members Tracey and Mary play a big role in supporting everyone involved, making sure the service users feel safe, encouraged, and empowered.
Overall, this partnership shows how teamwork, kindness, and community support can make a real difference to tenants and the service users.
Good News Story: A Fresh Start That Changed Everything
After years of struggling to manage a private three‑bedroom house, one of our tenants made a life‑changing decision: she chose to downsize to a two‑bed ground‑floor flat with her son, who lives with ADHD, social anxiety, and other challenges.
She told us that the move has been “the best thing I’ve ever done.”
The difference has been remarkable. With a smaller, more manageable home, both she and her son have found a calmer, more settled way of living. Her flat is spotless, comfortable, and truly feels like theirs — a place where they can finally breathe, reset, and thrive.
In her words, she feels lucky, grateful, and proud to live in one of our properties. She wanted us to know how much she appreciates the support and the security of having a safe, well‑maintained home.
Her story is a reminder that the right home can hugely alter daily life — not just the physical space, but the emotional and mental wellbeing of the people who live there. Sometimes a smaller space brings the biggest relief, stability, and happiness.
It's a powerful testament to what a good home — and the right move at the right time — can achieve.
Young Environmental Champions Lead Community Clean-Up in Middleton St George
Pupils from Middleton St George School teamed up with Housing Officer Sophie and Tenant Involvement Officer Sara in January to take part in a community litter pick—bringing energy, enthusiasm, and plenty of teamwork to the local area.
Armed with gloves, litter pickers, and big smiles, the children set out to make a positive difference right on their doorstep. Their enthusiasm shone through as they worked together to collect litter, learn about environmental responsibility, and take pride in caring for their surroundings.
The event not only helped tidy up the neighbourhood but also gave pupils the chance to explore the importance of protecting the environment and keeping shared spaces clean for everyone to enjoy.
Sara, Tenant Involvement Officer, said:
“It was brilliant to see how engaged the pupils were. Their excitement and commitment to looking after their community was inspiring.”
A huge well done to all the young environmental champions who took part—you’ve made a real difference.
Creating Partnerships to Better Support Our Tenants
‘Yesterday was a great opportunity to reconnect with the housing and OT teams and meet the new members within each team. It was also an ideal situation to share collective experiences of positive case outcomes and look where we can improves gaps within our services. Hopefully these meetings with continue.’ Dean Morris – Maintenance Surveyor
‘As a Management Officer who is still fairly new in the role, the meet and greet for all the teams involved in the Adaptations process was really helpful. Not only was it a chance to network with our colleagues and put names to faces, It was valuable to understand each others role in the process, share ideas as well as problem solving, ultimately benefiting all the tenants who may require adaptations for their property to meet their needs’. Nicole Kelly – Housing Officer
'I think it went well and was a good start to building better relations. Perhaps there could be a way for people to submit comments anonymously to encourage more honesty. And I noticed that some tables were OT or Housing staff only, including the one I was sat at. Would probably be good to ensure tables are a mix of OT and Housing. The location worked well, but would need to change in the future if there was going to be similar numbers.'
'The team get together was very well organised. It was good to put names to faces and hear about the different roles. It was interesting to hear and discuss both the challenges and what works well and to know that the responses will be looked at and hopefully acted on in the most appropriate way.'
'This was a good session with great net-working.'
'I found the meeting with Housing interesting and how different their policies and procedures are from our own.'
Quotes from OT Team
Rockwell House: Building Community Through Tenant-Led Activities
Over the past six months, Rockwell House has created a vibrant hub of social connection, thanks to the creativity and involvement of its tenants. Activities such as weekly bingo, Sunday dinners, cinema trips, monthly fish and chips, and birthday celebrations have helped create a welcoming and inclusive environment for everyone all led by the tenants.
These initiatives demonstrate the power of community in promoting wellbeing and creating meaningful connections.
Tenant Voices
One tenant shared:
"I wanted to encourage activities so people could join in and benefit from social interaction. It’s helped me mix more, make friends, and feel part of a team effort where everyone benefits socially. Last summer, we even arranged a trip to Whitby, and it was brilliant. We’re planning another summer trip soon!"
Another carer commented:
"It was amazing to see the gentleman I care for up dancing and having the time of his life at an event. He’s never looked so relaxed." (CK)
A new tenant added:
"I retired in November and moved into Rockwell. I wanted to stay active, so now I help set up events and love being involved." (SN)
Long-standing residents also expressed their appreciation for the sense of community and organisation that has developed from the tenants:
" Everything is well organised, and tenants are happy." (DF)
"Independence and privacy with community. Friendship and social activity – we all do our best and have an occasional storm. Thank you to everyone who helps steer a steady and successful course." (MS)
Family and Staff Perspectives
Relatives have noticed the positive changes too:
"There are lots of varied activities that residents can get involved with, and they feel listened to. The hard work and commitment from everyone are very much appreciated."
The Scheme Manager shared:
"It’s great to see tenants coming together, building friendships, and bringing new ideas to create an inclusive environment. Promoting wellbeing and independence is key, and it’s wonderful to see tenants making choices and living life to the fullest. Hearing comments like ‘I really enjoyed that’ and ‘thank you for all you do’ is heartwarming. Well done to all the tenants who get involved week in and week out.
Neasham Road New Build Site - Play Park
In December 2025 we opened the new play area at Neasham Road New Build site. This vibrant space has been carefully designed to provide a safe, inclusive, and fun environment for children. From the very beginning, pupils from Rydal Primary School played a big role in shaping the park, sharing their ideas on what equipment would make the space exciting and enjoyable. Their creativity helped us select a variety of play features that encourage physical activity, imaginative play, and social interaction.
The opening event was attended by Chief Executive Rose Rouse, who spoke about the importance of play in childhood development, highlighting how these experiences help build confidence, resilience, and essential life skills. We are proud to have worked with Wicksteed, who led the design and installation, and Stuart Devall and his team, who ensured the surrounding grounds were prepared.
Tenants Panel Members, Stephen, Frank and Angie attended, and they shared it was a great space for the residents of the new estate and surrounding areas to use.
The Rydal Primary School children enjoyed the first use of the equipment along with some local young children, it was great to see the children exploring and enjoying themselves.
This new play area offers something for everyone, including multi-play units for different age groups, sensory panels, and wheelchair-accessible features, ensuring that all children can enjoy the space regardless of ability. It’s more than just a park—it’s a place for families to come together, for children to learn and grow, and for the community to thrive.
Reuniting George with His Family After Many Years
Recently, Scheme Manager Donna, had the privilege of helping one of our tenants, George, reconnect with his family—something he hadn’t been able to do for many years. George shared some details about his siblings and where he used to live, but the information was limited.
Donna loves a challenge, so decided to see what she could do. Luckily, the area George mentioned was quite small, which gave her hope. Taking the initiative, she reached out to Callander Parish Council to see if they could help.
Imagine her joy when, just a few days later, she received an email from George’s youngest sister! Since then, letters and phone calls have been exchanged, and George is now back in touch with his family.
Anne, George’s sister, even shared a heartfelt post on Facebook about their reunion. Donna said, ‘It’s moments like these that remind us why we do what we do: making a real difference in people’s lives.’
Signage at Heatherwood Grove
One of the most important things in Social Housing is transparency and informing residents of any news or changes to do with their property.
At our Heatherwood Grove site tenants had contacted Housing Officer Chrissie about the need for a notice board to help keep them in the know. Previously tenants had advised that they hadn’t always seen vital information which were posted in the communal areas as not all tenants used those entrances.
‘Following discussions with various residents of Heatherwood grove, it came to my attention that not everybody was looking at the notice boards in the communal stair wells, this is where we would share information on engagement events.
A solution for this could be a community notice board that is visible for all.
A local tradesman who had experience in woodwork was suggested, i reached out to Robin Rutherford who was happy to help with my quest to make a Community Notice Board that was fitting of the Heatherwood Grove Grounds. He did not disappoint and now we have a new addition to our lovely estate.’ Housing Officer Chrissie
Park Place Planter
Swan Street resident and Tenants Panel Member Sylvia contacted the Tenant Involvement Team regarding a need for a new Planter next to her property.
The previous wooden planters were both broken and unloved and were in a location where there was a lack of sunlight which affected the plants growth.
The team encouraged Slyvia to apply for community funding, which was approved by senior management in September.
In her application Slyvia stated that the aim of the planter was to encourage residents to come together to plan, choose and sow seeds as well as to encourage community involvement and improve mental wellbeing.
The results are fantastic with a raised bed which is more pleasing on the eye and inviting for local residents.
‘Thank you so much to everyone at Darlington Borough Council, myself and the rest of the community are really happy with the completed project. Roll on spring when the flowers will be in full bloom’. Sylvia - Tenant
Halloween Crafting at Roxby Court - Bringing Generations Together Through Creativity
Housing Officer Nicola and Tenant Involvement Officer Sara teamed up to host a heartwarming Halloween-themed crafting session with pupils from Firthmoor Primary School and tenants from Roxby Court. The goal? To strengthen the bond between young people and older residents, fostering a vibrant and connected community spirit.
The event was held at Roxby Court, with fantastic support from Donna, the scheme manager, who kindly provided juice and snacks for everyone. The morning was filled with laughter, creativity, and collaboration as children shared their imaginative ideas and crafting skills, supported by the tenants.
It was a truly special session that highlighted the power of intergenerational activities in building understanding, respect, and joy across age groups.
Empowering Tenants Through Digital Inclusion
The Tenant Involvement Team are committed to ensuring that every member of our Tenants Panel has the tools and confidence to carry out their important roles effectively.
One of our dedicated panel members, Frank from Darlington, has been making a fantastic contribution over the past few months. However, he was finding it challenging to read documents on his mobile phone.
Recognising Frank’s commitment and the value he brings to the panel, the Tenant Involvement Team gifted him a laptop to help him access documents more easily and develop new digital skills. This small gesture is part of our wider effort to support tenants in becoming more digitally confident and involved.
Thank you, Frank, for your continued support to Housing Services — keep up the great work!
Summer Garden Competition
Housing Services recently held a Summer Garden Competition, with entries judged across three categories: Best Individual Garden, Best Communal Garden, and Best Housing Sheltered Scheme. The judging panel was impressed by the creativity and care shown throughout the submissions. One standout was the wild garden at the rear of a property, which created a colourful haven and clearly reflected the time and effort invested. Another entry amazed the Housing Team with its beautifully maintained front and back gardens, showcasing tireless dedication and crowned by a striking sunflower that swayed the judges’ decision. The winning sheltered scheme demonstrated consistent excellence, providing a vibrant outdoor space for residents to enjoy year after year. The competition highlighted the pride residents take in their gardens and the positive effect these spaces have on the community.
Sing-Along Joy at Rockwell House
A Heart warming Afternoon of Music, Laughter, and Sweet Treats
Tenants at Rockwell House were treated to a delightful afternoon in early October as the lounge came alive with music and laughter during a joyful sing-along session led by the wonderful Howard.
Residents joined in with familiar tunes, sharing smiles and creating a truly uplifting atmosphere. The sound of singing echoed through the building, bringing neighbours together in a celebration of community spirit.
To make the day even sweeter, everyone enjoyed a spread of cakes, biscuits, and warm drinks — the perfect accompaniment to the cheerful melodies and great company.
A heartfelt thank you to Howard for bringing such joy and energy to our tenants. Your passion and positivity made the day truly special!
Partnership Working with Other Housing Providers
Over the summer, Darlington Borough Council Housing Services teamed up with other housing providers to carry out joint inspections and take part in community events across the town.
Staff from the Housing Team worked alongside Railway Housing, North Star, and Places for People in neighbourhoods including Bank Top, Whinfield, and Skerne Park.
The aim of these partnerships is to build stronger connections in areas where we share tenanted properties, share best practice, and learn from each other’s tenant engagement approaches.
- June – Bank Top
Housing Officer Holly and Tenant Involvement Officer Matthew joined Railway Housing residents and staff for a walkabout. This provided a valuable opportunity to exchange ideas on improving the area. Our partnership with Railway Housing, established last year, continues to strengthen as we work together to enhance services for our tenants. - July – Whinfield
Tenant Involvement Officer Sara and Housing Officer Sophie met Places for People colleague Jane for a joint inspection. In August, they also attended a Places for People community event, which saw families, residents, and staff from Oban Court come together for a successful and enjoyable day. - August – Skerne Park
The highlight of the summer was a large-scale joint event with North Star, supported by partners including the Fire Service, Police, and Civic Enforcement. The day began with an estate inspection, followed by a private tenants’ event at Skerne Park Community Centre. The family fun day featured face painting, balloon modelling, crafts, “Move More” activities, and plenty of opportunities to meet the Housing Team. Staff from across Housing Services — including Housing Officers, Tenant Involvement Officers, Tenant Enforcement, Allocations, Income Team, Lifeline, Team Leaders, and Housing Managers — were all on hand to chat with tenants.
We are committed to continuing this partnership working with other providers to ensure we provide the very best service for our tenants.
Fire Drills across the Schemes
Housing Services conducted a number of fire drills across the schemes, under the direction of Lifeline, staff from within the Housing Services were involved to ensure the drill ran smoothly, including lifeline staff, Team Leaders, Housing Officers.
The fire drill was the start of a project that will be rolled out across all the schemes in Darlington. With the practises becoming the norm so tenants know what to do in the event of a fire.
The Housing Services ensure they are compliant with all fire regulations and are keen to ensure tenants are kept well informed to ensure their safety.
Cheryl Williams the Compliance Manager shared her thoughts following the tests.
‘A number of fire alarm tests have been carried out in our schemes, where a stay-put policy is in place. This was an opportunity for us to ensure tenants and staff know what to do in the event of a fire.
We were pleased to see a large number of tenants kept themselves safe by following the guidance. Feedback from tenants was highly positive, however a couple of concerns were raised. We have already identified some positive solutions and will be feeding back to those tenants soon.
As with all drills they are in place so tenants and staff can gain knowledge and awareness about what would happen if there was to be a real emergency. We will be implementing further training and obtain feedback from our tenants and staff as to what worked well and what needed to be improved on, by listening to the tenants we ensure we gain an insight to the effect it has on the tenants and what we can do support the tenants to ensure they have a good understanding.
We share Fire Safety information through our social media posts and all information regarding Fire safety can be found on our website: Darlington BC - Fire Safety.’
Housing Officer Linda attended the Branksome Hall Drive Fire Drill practise.
‘I attended the fire drill at BHD as I wanted to be part of a critical practise and found that the tenants were fully on board with what to do in the event of hearing the fire alarm. Staff were on hand to reassure tenants but explained it was important that the practises happen, so they would know what do if there was a real emergency.’
Regular fire drills are essential for enhancing overall safety, minimizing panic during real emergencies, and ensuring compliance with legal safety regulations.
Good news story – Branksome – Mr Williams
Sara met with resident Mr Williams of Branksome Hall Drive as had shared his story with his Housing Officer and the Tenant Involvement Team wanted to know more.
Mr Williams joined the Army Infantry in 1967 and became part of the Green Howard Regiment. Mr Williams gave 20 years’ service and toured the world; he visited every continent except the Antarctic.
A special memory was the photo of the Elephant and its baby which he took back in 1972 in South Africa, the government had sent the regiment over to support efforts to eliminate poaching. Mr William had never been that close to wild animals, and it was an amazing feeling.
In 2001 Mr Williams retired from the army and moved to Canada, where he became a skilled workman and turned his hand to welding, painter and mechanics. His parents had moved to Canada whilst he was serving in the army, but they returned to Darlington and Mr Williams shortly followed to take care of them.
Mr William’s has lived in Branksome Hall Drive over 20 years, enjoys the quieter life and tending to his garden.
Thank you for sharing your story.
Community Spirit thanks to Jenny - Havelock Centre
Jenny plays a huge part in the decorating of the scheme for events that take place at the Havelock centre, she also creates the window displays and decorates the gazebo.
Jenny also runs the craft group each Tuesday, where residents can come and have a chat whilst being creative - great job Jenny!
Celebrating Communities Event Saturday 5th April 2025
Darlington Borough Council had the pleasure of hosting our first ‘Communities Together event in collaboration with other Local Authorities across Tees Valley; Redcar & Cleveland, Middlesbrough, Stockton and also the British Red Cross, the Emergency services and other voluntary groups, such as Cultivate Tees Valley, Scouts, NHS, Rotary Club, DWP, NEMP, and many more.
The event was hosted at the Dorman's Club in Middlesbrough and due to the size (and luckily weather) allowed us to have both inside and outside activities and performances such as Line, Bollywood and traditional Ukrainian dancing, singing performances, decorating and potting plants, bouncy castles, face painting, football, mini disco, crafts, story-telling and much more.
The event celebrated the diverse cultures in the area and offered an opportunity for people to get involved in something that may not usually have the opportunity to do and meet and make friends with all of the people we support across the Tees Valley and ultimately to have a wonderful day taking part in all the activities on offer.
Events like this remind us of the power of community and the strength that comes from working together and was testament to the incredible team spirit from all the Local Authorities and community groups involved working as one.
Housing Services Support the Darlington Big Spring Clean
Perfect Pathways at Skerne Park
The Housing Team conducted an Estate Inspection of Skerne Park and wanted to share the amazing work Street Scene have completed on the walk through between Severn Way and Ruskin Road.
The team have cut back the brambles that had over run the area, they have cleared the path to allow it easier for people to walk through. The area looks clean and tidy. This is a perfect example of partnership working between the Housing Team, Street Scene and local tenants who had reported the area being unsightly.
Housing Officer Donna thanked the Street Scene Team for making the area look great.
“It’s great to see this area of Skerne Park back to it’s best and I look forward to the future improvements of the area, the street scene team have been fantastic, it will make a huge difference to safety of tenants walking through the area. “
Dalkeith House – Keith
Dalkeith House resident Keith is the life and soul of the scheme, living there for 5 years
Originally from Sedgefield to Keith remembers a childhood in the countryside picking mushrooms and brambles.
His ancestors were blacksmiths which has resulted in his love for horses throughout his life.
During his working life Keith has worked in the fire service, receiving a medal as well as working in hospitals helping patients recuperate through arts and crafts.
Keith now regularly enjoys the arts and craft sessions which are run at Dalkeith House as part of their weekly coffee morning with scheme manager Gilly varying events such as Easter Bonnet and Christmas Card craft sessions.
He also likes to dance and sing when guest entertainers visit the scheme as well as taking centre stage when the Christmas Panto visits each December.
‘I love it at the scheme, everyone is extremely pleasant, and I have made a lot of friends since I came here’
Away from the coffee mornings he regularly enjoys reading poetry and a spot of oil painting as putting a smile on the face of everyone he meets.
Tenants give back
A very BIG SHOUT OUT to the Tennyson Gardens bingo ladies who have donated food and toiletries to Tees Valley YMCA who are in Middleton Street, Darlington.
The ladies were keen to help people that were struggling to make ends meet, especially when money is tight.
The tenants were adding a couple of products to their weekly shop and as you can see, they have managed to get a big selection of useful products to donate.
When they delivered to Tees Valley YMCA, they met Lynn who is the Housing and Support Manager who stated “It was so nice of you to think of us. Everything that has been donated will be used by people who use our services who sometimes move in with just the clothes they are wearing and with no income.”
Scheme Manager Donna commented, ‘I am very proud of their achievement, and it warms your heart with their generosity and kindness.’
Schemes Darts Tournament
In February the Tenant Involvement Team along with 3 scheme managers helped to organise the first inter scheme Darts Tournament, which took place at King William and involved Tenants from the Bank Top, North Riverside and Haughton areas of town.
Prior to the event the Tenant Involvement team had become aware when speaking to tenants at engagement events how tenants used to visit other in areas/schemes in the town, which built up a great interconnecting spirit. Years ago, tenants from different schemes arranged to attend games days or meet for coffee prior to COVID. It was clear to the team that the tenants wanted to reconnect with each other and felt like a Darts tournament was a perfect way to do this.
In the first event, 3 teams entered the tournament, Havelock, Ted Flecther and King William they played against each other with the Havelock Team coming out on top. – Well done, Havelock! The day was successful, and all tenants had a great time playing darts and supporting each other. King William also provided a buffet at the end which was greatly received.
All 3 teams were keen to continue meeting up and the next event will be held in March at Havelock Community Centre.
Keeping the January Blues Away
Branksome Hall Drive held a Games afternoon for all tenants where they played dominoes, board games and used the afternoon as an opportunity to get together.
Great idea to embrace a community spirit!
Spreading the Christmas Joy – Silent Santa Appeal
The Silent Santa Appeal has been running for several years and, thanks to the generosity of so many people, has continued to go from strength to strength.
The Housing Services met with Councillor Lee to receive the toy donations from 0800 Repair supporting our commitment to social value to improve the economic, social and environmental well-being of the area.
We want to thank 0800 Repair for their kind donation which make such a difference to those children who will need it most.
Over 1000 presents have been donated this year to Darlington’s Silent Santa Appeal, Well done to all those who have donated.
Leon's Exotics visit Rosemary Court
Tenants at Rosemary Court had a great time with various animals when Leon visited the coffee morning.
Leon brought Giant Cockroaches, African Snails, Geckos, Giant bull frogs and Snakes.
The Tenants enjoyed holding the animals and Leon was great at answering questions and knew so much information about each and every animal.
The tenants had an amazing experience, and one would they never forget.
Welcoming Anne to Branksome Hall Drive
Anne Mcloughlin Good News Story
Housing Services recently received an email from Anne’s Daughter who has recently moved into Branksome Hall Drive about her mam’s experiences at the scheme. Mrs McLoughlin has been a resident for 3 months and has seen a positive change in her physical and mental health, her daughter wrote that ‘She is part of a kind and caring community where everyone genuinely looks out for each other. Lorraine and Penny have everyone's best interest at heart and her protective overview is fantastic. As a family, we just wanted to let you know how much we appreciate the compassion shown and say thank you.
The Tenant involvement Team visited Mrs McLoughlin, and she expressed how happy she is at the centre and is looking forward to attending the Bus trip to York Christmas Markets next week which has been organised by the Branksome Committee.
Havelock Quiet Area
Tenants at the Havelock Centre have created a quiet area within their community building to ensure those tenants have a place in the building if they require some quiet time.
Visitors to the Centre came together with their ideas and the gazebo will be decorated according to the seasons.
Great Teamwork and something that will benefit the entire Havelock Community.
Poppy Appeal - Mr Clayton
Housing Services wanted to recognise the amazing volunteer work Mr. Clayton has been doing over the past few weeks in the Cornmill Centre in Darlington in preparation for Remembrance Day.
Mr. Clayton is on hand to sell items as part of the Poppy Appeal and is a proud resident of Linden Court.
If you know of anyone who you would like to nominate as housing hero – please contact the Housing Team 01325 405333.
Kwesi and Celestine
Over the course of the last year Ted Fletcher resident Kwesi had health issues which meant that his once perfect flat no longer met his needs.
Kwesi’s family who include Celestine who volunteers in the Kitchen at Ted Fletcher court and two sons, one of which has just graduated from University love the area but were left in a difficult position due to the change circumstances.
When the opportunity came along for the Kwesi’s current Housing Officer Amanda to recommend the family to be considered for an adapted family home at Cockerton the stars aligned. Amanda along with Alex, the housing officer at Northstar worked together, showcasing the strong relationships between Housing Associations in Darlington.
The whole family are now excited to move into there new property and it will give Kwesi the opportunity to thrive in this new property.
Housing Connect is for everyone!
Darlington Borough Council Housing Team pride themselves on being inclusive to all our tenants.
Whilst visiting a tenant regarding adaptations to their property, Tenant Involvement Officer Sara discovered that Cockerton resident Mrs Smith had been missing out on reading the Housing Connect Magazine due to a medical condition.
The Tenant Involvement Team researched what other options were available. After liaising with Darlington Talking Newspaper a solution was found via an audio version on CD, as Mrs Smith did not have access to online.
Sara and her colleague Matthew went to visit Mrs Smith and told her the good news. Mrs Smith was delighted and was looking forward to her first edition on CD.
As well as Housing Connect, Mrs Smith will also be sent further publications about local Darlington News via CD to her door by Darlington Talking Newspaper.
Branksome Hall Drive Defibrillator
In September 2023 Tenants of Branksome Hall Drive celebrated becoming the first Darlington Borough Council scheme in Darlington to purchase a potentially life-saving Defibrillator machine thanks mainly to fundraising at the scheme.
Tenants along with their Scheme Managers Loraine Glenning and Penny Ivison and Housing Officer Linda Johnston campaigned tirelessly for the Defibrillator to be installed and a combination of the scheme's fantastic fundraising and a contribution from the Community Engagement fund made it happen with over £900 being raised by tenants at August’s garden party
Defibrillators are devices that apply an electric charge or current to the heart to restore a normal heartbeat.
‘We are proud of the tenants from Branksome Hall Drive for the fundraising they have achieved to buy our very own Defib. We are the first scheme to have our very own machine and I am so proud of what has been achieved through great teamwork.' Scheme Manager Lorraine Glenning.