Good news stories
August Good News Stories
Local Resident Mike Recognised by TPAS for Outstanding Community Contribution
We are delighted to share that Mike has been nominated by the Housing Team and recognised by TPAS (Tenant Participation Advisory Service) for his outstanding and valuable contribution to his local community.
Mike has consistently gone above and beyond to support fellow residents, helping to create a stronger, more connected neighbourhood. Through his dedication, positive attitude and willingness to give his time, he has made a real difference to the lives of those around him.
His commitment to improving the community has not gone unnoticed. The recognition from TPAS highlights the impact of his efforts and celebrates the important role residents play in helping neighbourhoods thrive.
The Housing Team is incredibly proud of Mike's achievement and would like to congratulate him on this well-deserved recognition. His passion, enthusiasm and community spirit continue to inspire others and demonstrate the positive difference one person can make.
Branksome Community Fun Day at Branksome Hall Drive
What an amazing day it was at Branksome Hall Drive for the Summer Community Fun Day, with funds raised in support of the local Dogs Trust in Darlington.
The generosity of residents and visitors was truly outstanding. Housing Manager Linda and Scheme Manager Lorraine were overwhelmed by the support shown and the kind donations received for the day.
There was something for everyone to enjoy, including a tombola, carnival stalls, and a bric-a-brac sale. The Housing Team was on hand to answer tenants' questions, alongside colleagues from the Income Team, Civic, and Lifeline services.
The event also provided a valuable opportunity to engage with residents and gather feedback. It was great to hear from tenants about how safe they feel within the local community and to discuss any issues or concerns they may have had.
A huge thank you to everyone who attended, supported the event, and contributed to making the day such a success. The grand total raised was £1700.00. Your generosity will make a real difference to Dogs Trust Darlington.
A New Home, A Better Future for Michelle and Arthur
Moving home can be life-changing, and for Michelle and Arthur, their recent move to Skerne Park has made a significant difference to their daily lives.
The couple previously lived in a one-bedroom ground floor property in Copley. While the home had served them well, it was becoming increasingly unsuitable for their needs. The property was not wheelchair accessible, and the limited space made day-to-day living more difficult.
Following support from Housing Officers Amanda and Donna, Michelle and Arthur were successfully rehoused to a more suitable property in Skerne Park.
Their new home offers the space and accessibility they need both now and in the future. Wider doorways provide easier wheelchair movement throughout the property, while the additional space gives the couple greater independence and comfort. Importantly, the home has been chosen with their future needs in mind, ensuring they can continue to live safely and comfortably as circumstances change.
Michelle and Arthur have already noticed the positive impact the move has had on their quality of life, describing the difference as "life changing."
Michelle and Arthur said:
"Our new home has made such a difference to us. We now have the space we need, and moving around the property is much easier thanks to the wider doorways. We feel more comfortable, more independent we love seeing the local wildlife and we love it! We’re really grateful for all the help and support we received."
Amanda and Donna, Housing Officers, said:
"We are delighted to see Michelle and Arthur settled into their new home. Finding the right property can make a huge difference to a person's independence and wellbeing. It's wonderful to know they now have a home that meets their current needs while also providing flexibility for the future. We wish them every happiness in their new home at Skerne Park."
This successful move highlights the importance of providing homes that meet residents' individual needs and helping tenants find properties where they can thrive, maintain their independence and enjoy a better quality of life.
Community activities at Red Hall are making a real difference, thanks to funding secured through the Red Hall Partnership
Stacey, who is part of the Red Hall Partnership, has played a key role in bringing opportunities and activities to local residents. The funding has been a fantastic boost for the community, providing children and young people with engaging sessions throughout the school holidays.
The holiday activities have given children a chance to stay active, make friends, and take part in a range of enjoyable sessions. Parents have welcomed the programme, knowing their children have positive and safe activities to enjoy during the break.
The good news is that the support will continue beyond the summer holidays, with a range of after-school events and activities planned in the coming months.
Stacey and the wider partnership have made a huge difference to the Red Hall Estate, helping to create opportunities for residents and bringing the community together.
These activities have been made possible through funding from organisations including Sport England, EE, and the Green Hub, whose support has helped deliver valuable opportunities for local families.
Heighington Community Event Brings Residents Together
Residents in Heighington came together for a successful community event that celebrated everything that makes a neighbourhood thrive: connection, conversation, and community spirit.
The event was made possible with the support of Tenant Panel Member Tanya, whose enthusiasm and commitment helped create a welcoming atmosphere for everyone who attended. Her contribution played a key role in making the day such a success.
A range of organisations were on hand to provide advice, information, and support, including Civic Enforcement, Move More, Lifeline, Income Housing Options, Tenant Involvement, and North Star Housing. Residents had the opportunity to speak directly with services, ask questions, and learn more about the support available within their community.
An important part of the event was gathering feedback from residents. Attendees were invited to complete a community survey, sharing their views on their neighbourhood and helping to shape future improvements to services and local initiatives.
While adults took the opportunity to have meaningful discussions and access support, children enjoyed a variety of activities, creating a fun and inclusive environment for families.
The event highlighted the strength of the Heighington community, with residents coming together to share ideas, make connections, and celebrate their neighbourhood. It was fantastic to see so many people getting involved and contributing to conversations about the future of their community.
A huge thank you to everyone who attended, supported, and helped make the event such a positive experience. Together, we're building stronger communities and creating opportunities for residents' voices to be heard.
"Events like this show the power of community. It was wonderful to see residents connecting with each other, engaging with local services, and helping to shape the future of their neighbourhood."
Tenant Success Story
A tenant contacted their Housing Officer, Rachel, to request a stairlift, as they were living in a first-floor flat and were experiencing difficulties accessing their home.
After assessing the situation, Rachel identified that installing a stairlift would not be possible because the staircase was located within a communal stairwell. Rather than ending the conversation there, Rachel explored alternative housing options that would better meet the tenant's needs, including looking for a suitable ground-floor property.
As Rachel continued to support the tenant, she identified a property at Ted Fletcher Court that would not only provide easier access but also offer opportunities to become part of a vibrant community. The scheme hosts a range of social activities, including coffee mornings, bingo sessions, and many other events.
The move went ahead successfully, and Mr Martin said that it had "changed his life." The new home has not only enabled him to access his property without difficulty, but it has also transformed his social life. Through the activities and community spirit at Ted Fletcher Court, Mr Martin has become more socially connected and now enjoys a much-improved quality of life.
'I have recently moved into Ted Fletcher Court and have been made very welcome the people are lovely and made me feel at ease straight away. As a mobility impaired person the facilities are first class and they have given me a new lease or life I feel that I have got a certain degree of independence back and I am so called I had this opportunity to move in such a nice place.'
July Good News Stories
Good News Story: Community Litter Pick in Whinfield
Housing Officer Sophie and the Tenant Involvement Officer recently teamed up to carry out a community litter pick in the Whinfield area.
Taking pride in our neighbourhoods is important, and the litter pick was a great opportunity to help keep the local environment clean, tidy and welcoming for residents. Throughout the session, several bags of litter were collected from streets, green spaces and communal areas.
The initiative not only helped improve the appearance of the area but also highlighted our commitment to working alongside residents to create neighbourhoods that everyone can enjoy and be proud of.
Sophie said:
"Small actions can make a big difference. By spending a little time litter picking, we've helped improve the local environment and shown our commitment to keeping Whinfield a clean and pleasant place to live."
The litter pick is just one example of how we continue to support our communities and encourage pride in our neighbourhoods.
Summer Event at Havelock
On Tuesday 28th July the Havelock Centre was the venue for the Housing Teams latest engagement day.
Teams at the event included Housing Tenancy Management, Income , Lifeline, Civic Enforcement and our Move More Team.
Whilst there tenants were asked to complete surveys about their area, successes and areas for improvement and it was a fantastic opportunity not only to get together but learn more about the services that Darlington Borough Council can offer our tenants.
Prior to the even there was also an opportunity for an estate inspection and a litter pick with emphasis on improving the area.
‘It was great to see so many tenants, a lot of them regulars to the Havelock Centre, it was a great opportunity to have meaningful conversations with everyone’ – Housing Officer Charlotte.
Good News Story: Going the Extra Mile for Our Customers
A routine repair turned into a memorable experience for one of our youngest customers thanks to the kindness and professionalism of our contractor partners, Community Services.
Recently, Shaun and his colleague attended a property to complete works around a manhole cover in the front garden, carefully filling and finishing the surrounding concrete to a high standard. The customer was delighted with the quality of the work, praising the team for their professionalism and attention to detail.
However, it wasn't just the repair work that made an impact.
During the visit, Shaun and his colleague took the time to engage with Jordan, a young member of the household. Their friendly and approachable manner immediately put him at ease, and Shaun went above and beyond to make the day special. He spent time chatting with Jordan and even invited him to sit in the van and sound the horn, creating a moment of excitement that Jordan won't soon forget.
The customer shared their appreciation, saying:
"Shaun and his colleague were brilliant throughout, professional, friendly, and genuinely thoughtful. Shaun specially made Jordan's day. He took the time to chat with him and even let him sit in the van and beep the horn. It really meant so much. I think they may even have gained a new friend because Jordan really didn't want to get out of the van!"
This feedback is a fantastic example of the difference our teams and contractor partners make every day. While delivering high-quality repairs is essential, it's often the small acts of kindness and genuine customer care that leave a lasting impression.
We are proud of the strong partnership we have with Community Services, whose teams consistently demonstrate our shared commitment to providing an excellent service for customers. Stories like this remind us that every interaction matters and that great customer service goes beyond the task itself.
A huge thank you to Shaun and his colleague for representing both Community Services and our Darlington Borough Council so positively and for helping create such a memorable experience for one of our customers.
Darlington Housing Services Enjoys Successful Day at Darlington by the Sea
Darlington Housing Services was delighted to attend this year's Darlington by the Sea event, joining residents and community partners for a fantastic day of fun, conversation, and engagement.
The event provided a valuable opportunity for the team to meet residents face-to-face, discuss the services we provide, and listen to what matters most to our communities. Throughout the day, staff spoke with a wide range of residents who shared their experiences, ideas, and suggestions, helping us to better understand the needs and priorities of those we serve.
The feedback received was overwhelmingly positive, with many residents taking the time to discuss the issues that are important to them and offer constructive suggestions on how services can continue to improve. These conversations are vital in helping Darlington Housing Services shape and deliver services that reflect the needs of local people.
As well as gathering feedback, the event was a great chance to build relationships, answer questions, and raise awareness of the support available to residents. The team welcomed the opportunity to engage with so many people in a relaxed and enjoyable setting.
Darlington Housing Services would like to extend its thanks to the organisers, volunteers, and everyone who attended for making the event such a memorable occasion. We look forward to continuing these conversations and working alongside residents to help create thriving communities across Darlington.
Housing and Lifeline Receive Warm Welcome at Gold Tea Dance
Housing and Lifeline staff were delighted to attend the Gold Tea Dance, where they had the opportunity to meet residents, share information, and promote the valuable support available through the Lifeline service.
The event was a fantastic success, with many attendees stopping by to chat with the team, ask questions, and learn more about how Lifeline can help people remain safe, independent, and connected in their own homes. Residents showed great interest in the service and welcomed the chance to discuss the support available for themselves, family members, and friends.
The Housing and Lifeline team enjoyed engaging with the community in such a positive and relaxed setting, strengthening relationships with residents and raising awareness of the services on offer.
For more information about the Lifeline service, please contact the Housing and Lifeline team on 01325 405 333.
Housing Services Supporting Anti-Social Behaviour Awareness Week
Housing Services were pleased to take part in Anti-Social Behaviour Awareness Week (29 June – 3 July), which saw fantastic community engagement and positive conversations with residents.
The various events across the town provided an excellent opportunity for the Housing Team to work alongside the Civic Enforcement & ASB Team and Dog Warden Service, helping residents access advice, raise concerns and find out more about the support available to tackle anti-social behaviour in their communities.
Throughout the week, officers attended a number of local events, speaking with residents about issues affecting their neighbourhoods and promoting partnership working to create safer, cleaner places to live.
Residents shared concerns around the number of off-road bikes, amongst other issues.
A tenant shared ‘that it was a great place to live, they have no issues and it was great to see staff in the area.’
One tenant at Morrisons North Road shared ‘the area I live in is relatively quiet and if I do have an issue, I know I can speak to my Housing Officer.’
A resident from Firthmoor shared, ‘they had seen Anti-Social Behaviour and weren’t sure what to do, so it was great to now know who to report it to.’
A tenant spoke with the team at Dolphin Centre and said, ‘I phoned through to Housing, and a Housing Officer came out the next day to speak about an issue with a neighbour – they really listened to me and put my mind at ease.’
ASB Prevention Officer Jackie said ‘The week has been a great success, with excellent engagement from residents and businesses, alongside fantastic support from our partner agencies.’
The initiative also brought together a range of key partners, including Durham Constabulary, County Durham and Darlington Fire and Rescue Service, the Police and Crime Commissioner’s Office, and local councillors and other housing providers highlighting the collaborative approach being taken to address anti-social behaviour and support local communities.
It was great to see so many residents getting involved, sharing their views, and learning more about the services available to help make a difference in your neighbourhoods.
Any information given at the events was actioned and passed on to the relevant departments.
June Good News Stories
Strengthening Partnerships: Housing Team Visit Hull City Council
Working together to share best practice and strengthen tenant engagement, Tenant Involvement Officers Sara and Matthew recently visited Hull City Council Housing.
During their visit, they had the opportunity to see first-hand how Hull works collaboratively with residents to shape services. They attended a lively tenant forum, where residents actively shared their views and influenced decision-making, demonstrating the power of meaningful engagement.
Sara and Matthew also met with the inspiring Women’s Voice Resident Association, highlighting the importance of inclusive participation and ensuring diverse voices are heard across communities.
The visit concluded with an estate walkabout, giving valuable insight into how partnership working between housing teams and residents can drive improvements at a local level.
Visits like this play a key role in building strong relationships between organisations, sharing innovative ideas, and ultimately improving services for residents. By learning from each other, housing teams can continue to put tenants at the heart of everything they do.
Good News Story – Oban Court
Jackie, a resident at Oban Court, has shared some wonderful feedback following her recent move to a downstairs property.
With the support of Fran (Scheme Manager) and Sophie (Housing Officer), Jackie was able to relocate from an upstairs flat to a more suitable home. The positive impact has been immediate—Jackie says she feels like a “new person” and is now much more positive in her day-to-day life.
She expressed her heartfelt gratitude for the kindness, care, and support she received throughout the process, and asked for special thanks to be passed on to Fran and Sophie for their help.
Jackie also wanted to recognise the wider team, saying she believes “all the staff are amazing,” highlighting the strong sense of support and community at Oban Court.
This is a fantastic example of how listening to residents’ needs and working together can make a real difference to someone’s wellbeing.
Good News from Our Branksome Hall Drive Community – trip to Blackpool
The trip brought smiles all round as members of our Branksome Hall Drive community enjoyed a fantastic day out in Blackpool.
We also made sure that those who couldn’t make the trip were very much part of the day. Back at home, tenants came together over a comforting meal of pie and peas, sharing laughter, stories, and plenty of good company.
It’s moments like these that remind us how strong and supportive our community is—whether out on a day trip or enjoying time together closer to home. Everyone matters, and no one is left out.
May Good News Stories
Resident Feedback – Skerne Park Improvements
REGEN has been carrying out improvement works across the Skerne Park area, and it’s great to share some positive feedback from a local resident.
The tenant expressed how pleased she is with the upgrades to her home, particularly the installation of new windows and doors. She had high praise for the team on site, describing the workmen as “brilliant” and highlighting their professionalism throughout the process.
Overall, she is extremely satisfied with both the quality of the work and the excellent service provided.
A Very Royal Day Out
It is not often that a member of our team gets invited to an audience with the King and Queen.
In May Housing Manager Janette McMain was invited to the Royal Garden Party at Buckingham Palace in recognition of her hard work and dedication to community work for homelessness in Darlington including creating good partnership with the third sector that she has shown over the last 16 years.
Janette has worked in the housing team for 40 years this year gaining her first role in Housing Benefits in August 1986 and going on to work as a management officer, neighbourhood manager before working in the homelessness team.
With the Royal Couple in attendance, the event was blessed with glorious spring sunshine.
Several people from around the council were nominated by their director to attend with Janette a very worthy candidate from the Housing Team
‘I want to say a big thank you to Janette for all the work she does for our communities’ Head of Housing Claire Gardner-Queen.
Congratulations from everyone in the Housing Team.
Rockwell House – Community Achievement
Tenants at Rockwell House have some fantastic news to share!
Residents have worked together to raise funds to buy a defibrillator (DEFIB), achieving this in under two weeks.
Their teamwork and commitment have been outstanding. In addition, a community fund application was submitted to help top up the remaining amount.
As a result, this important piece of life-saving equipment has now been successfully installed on the outside wall at Rockwell House. A bleed control (blood) kit has also been provided.
This equipment is available not only for residents but also for the wider community, should it ever be needed. This is a great example of the positive impact tenants can have when they come together.
Red Hall Community Safety Event
A successful Community Safety Event took place in Red Hall in May 2026, organised by Darlington Borough Council Housing Services. The day brought together a range of key partners including Civic Enforcement, Police, Lifeline, Move More, the Income Team, and a local councillor, all working collaboratively to support residents and strengthen community ties.
A variety of helpful resources were made available, with Anti-Social Behaviour (ASB), fly-tipping, and Crimestoppers leaflets distributed to tenants. These materials aim to empower residents with the information they need to report concerns and help keep their community safe.
The Housing Team also distributed feedback forms on what is working well and what they would like to change in the community.
The event was positively received, with residents sharing valuable feedback:
- “Very good for the community”
- “A great way to meet people”
- “Good to bring people together”
- “A chance for everyone to feel heard”
Housing Officer Ryan expressed his appreciation, thanking everyone who attended and contributed to the success of the day.
April Good News Stories
Communities Together Event
In April, the Refugee Support Team within housing at Darlington Borough Council hosted the Communities Together event in partnership with a number of local authorities across the Tees Valley. The event took place in Middlesbrough and brought together diverse communities from across the region. Darlington, alongside other local authorities, contributed to both the planning and delivery of the event.
A wide range of organisations were in attendance, including Hopetown, the police, the NHS, Cultivate Tees Valley, the Daisy Chain Foundation, and the North East Migration Partnership, alongside many other local services. These organisations provided practical advice, guidance, and direct support to attendees throughout the day.
As well as information and support services, the event also included children's outdoor activities, cultural performances, and a variety of international foods. These elements helped create a welcoming and inclusive atmosphere, celebrating cultural diversity and strengthening community relations.
The event was well attended, with hundreds of attendees from across the Tees Valley local authorities. Feedback from attendees was positive, and the day was widely viewed as a success, with strong interest expressed in similar future events".
A Positive Tenant Experience During Essential Works
When a tenant’s home was affected by a collapsed floorboard, it could have been the start of a very stressful experience. Instead, thanks to the support and dedication of Housing Officer Donna, it became a story of reassurance, care, and excellent service.
Due to the extent of the damage, the tenant needed to be temporarily decanted while essential repairs were completed. During this time, the property underwent significant improvements, including the installation of a brand-new kitchen and a new heating system as part of a planned upgrade.
Despite the disruption of moving out of their home, the tenant described the entire process as smooth and well-managed. A key part of this positive experience was Donna’s consistent support. She was present throughout every stage, ensuring the tenant felt informed, reassured, and always supported.
The tenant expressed genuine appreciation for Donna, sharing that her guidance made a challenging situation much easier to cope with. What could have been a difficult period was instead handled with care, professionalism, and empathy. 'Before Donna came along, I was worried about the upheaval, Donna kept me updated throughout the process and I cannot thank her enough.' Tenant Samantha
This case highlights the impact that dedicated housing staff can have, turning a potentially negative situation into a positive experience for residents.
Good News from Lingfield Estate
There was a fantastic show of community spirit on the Lingfield Estate as Housing Services teamed up with pupils from Heathfield Primary School for a local litter pick.
The children got stuck in and thoroughly enjoyed helping to make a difference, showing real pride in their neighbourhood. Their enthusiasm and teamwork were clear to see throughout the day.
Together, the group collected an impressive seven bags of litter, leaving the area cleaner and greener for everyone to enjoy.
A big well done to all involved — a great example of how working together can have a positive impact on our community
Keeping Gilling Crescent tidy
Residents of Gilling Crescent were joined by staff at EE to tidy the local area after in increase in litter and fly tips. This included litter picking in Gilling Crescent as well as clearing the ground at the end of the garages, weeding and digging out the soil.
Lascelles resident Sue said ‘This has made such a difference and it is a lot tidier. There was a lot of rubbish in the mud, but we are committed to keeping it tidy’.
The Housing Team are also focused on keeping the area clean and tidy after a consultation last month brought the issue to light.
Good News Story: Branksome
We are pleased to share some positive news about recent work to address anti-social behaviour (ASB) in the Branksome Shops area. Through strong partnership working and a proactive approach, significant improvements have been made to help residents and businesses feel safer and more supported.
Partnership Working Improves Community Safety
Following concerns about anti-social behaviour around nearby garage sites, a coordinated response was put in place to improve safety within the residential area. Working closely with local police, preventative measures—including the application of anti-vandal paint—were introduced to deter further incidents.
This joined-up, proactive approach has helped protect the area from damage and provided much-needed reassurance to residents.
Joined-Up Action Secures Local Shopping Area
Linda played a key role in coordinating a successful response to on-going ASB affecting the rear of the local shops on Branksome. By bringing together businesses, residents, and neighbourhood policing teams, effective action was taken to secure the area through boarding works and continued engagement.
Ongoing communication, alongside youth engagement activities led by local officers, has resulted in a noticeable reduction in incidents. The area is now calmer, better managed, and more welcoming for everyone.
Early Intervention Supports Young People
In response to concerns around bullying, Linda worked collaboratively with local police and schools to ensure early intervention. This approach allowed officers to engage directly with the young people involved, promoting accountability and encouraging positive behaviour.
As a result, those involved took responsibility for their actions and issued written apologies—helping to resolve the situation and foster a more respectful community environment.
A Collaborative Success
Thanks to Linda’s proactive approach and strong partnership working, real progress has been made in addressing long-standing concerns. By listening to tenant feedback, working closely with local partners, and taking decisive action, the team has helped restore a sense of safety and confidence in the area.
This is a great example of what can be achieved when we work together to support our communities and ensure residents feel secure in their neighbourhoods.
Housing Plus - Good News Story
Our Housing Plus service is often an essential tool for tenants looking to keep on top of their tenancy and needing an extra helping hand.
Below are a couple of examples of successes of the service where our team have improved the properties and wellbeing of our tenants.
Housing Officer Michaela was asked to complete a Housing Plus assessment as a matter of urgency due to the property being a fire hazard as their was a build up of rubbish in the property. During the visit the tenants were advised that if there was a fire that they would struggle to make it out of the property.
On the initial assessment it was brought to our attention that the household members were struggling with mental health which had contributed to the conditions of the properties. Due to this two different safeguarding assessments were put in place so the residents could get the support they needed.
Following this an action plan was put in place, along with weekly visits to the property by Michaela, giving the tenants the full support and encouragement needed. Due to this the tenants started to declutter and clear the rubbish, clearing over 100 bags of rubbish in a 4 week period.
‘I told them if they keep going the way they are and get the property in a clean standard, I will get the rubbish removed for them, which gave them an extra push to finish. 6 weeks later the property is like a whole new house, clutter free, clean and no longer a fire hazard. I have now dropped the visits to monthly due to the progression of the tenants’ – Housing Plus Officer Michaela
‘Michaela has done more for me and my mental health than any other service I have ever had involved with me’ Housing Plus Customer
Michaela has also been working with a mum of 2 children who was due her heating upgrade but was unable to go ahead with it due to poor property conditions. After a few visits getting to know the tenants work started on an action plan and getting properties conditions to a better standard.
‘Once the tenant was happy and felt safe around me, we sat together and created an action plan around all the rooms that needed sorting. I worked alongside the tenant providing encouragement and advice when needed. I conducted regular visits ensuring the tenant was on track and was joined by the Tenant Liaison Officer to make sure the heating work could go ahead. One very happy tenant with new radiators and a clean and tidy home.
Good News Story: Bright Days Ahead for Resident at Branksome Hall Drive
There’s a wonderful story to celebrate from Branksome Hall Drive where a simple change has made a big impact on a resident’s home and wellbeing.
Recently, a team carried out work to move several trees that had been blocking natural light from reaching the property. While the trees had grown over time, they had unfortunately created a shaded environment, leaving the flat feeling quite dark and enclosed.
Thanks to the work carried out, the difference has been immediate and truly uplifting. With the trees repositioned, sunlight now pours into the flat, transforming the space into a bright, warm, and welcoming home. The resident has already noticed the positive change, describing the flat as feeling much more open, airy, and cheerful.
This small but meaningful improvement shows how thoughtful environmental changes can have a huge impact on someone’s daily life. Better natural light not only improves the look and feel of a home but can also boost mood and wellbeing.
It’s a fantastic example of listening to residents’ needs and working together to create positive outcomes. A brighter home has led to a brighter outlook—and that’s something worth celebrating.
Firthmoor Community Event in partnership with Thirteen
In April, Thirteen and Darlington Borough Council Housing worked together in partnership to deliver a joint community event on the Firthmoor estate, supporting positive outcomes for the local community.
The day included an estate walkabout around the Pilmoor Green area, followed by a drop‑in session at Pilmoor Green Community Centre, where residents could enjoy a cuppa and speak directly with the housing teams.
These partnership sessions provide an opportunity for teams to work closely together for the good of the community. Antisocial behaviour (ASB) was discussed, along with tenancy queries, repairs, and wider housing related support.
Thank you to everyone who took the time to attend and share their views.
Good News Story: Outstanding Customer Service
We’re pleased to share some excellent customer feedback received following a recent call to the DBC Repairs Line, highlighting the brilliant service provided by Austin from the team.
A resident contacted the repairs line regarding an urgent issue with their front door. Due to the urgency of the repair, they explained they hadn’t used the app and instead called directly for support. Austin handled the call with professionalism, kindness, and a genuine willingness to help, demonstrating exactly what great customer service looks like.
After checking the system, Austin discovered that the next available appointment was over a month away. Understanding the importance of the repair, he went the extra mile by speaking with a colleague to explore other options. Thanks to his persistence, he was able to secure a much earlier appointment for the following Wednesday. While this needed to be an all-day slot, Austin took time to explain the situation clearly and apologised that a same-day repair wasn’t possible, ensuring expectations were well managed.
In addition to arranging the repair, Austin also resolved a separate query raised by the resident regarding a survey letter they had received, which showed the correct address but an incorrect name. Austin contacted the relevant team to investigate, and within just two hours the resident received a follow-up call confirming the issue and providing clarity.
The resident praised Austin for being polite, friendly, understanding, and proactive, and commented on how much they appreciated the time he took to simplify the process and resolve multiple issues in one call. They specifically asked for their thanks to be passed on, saying it was important for Austin to know that his efforts were recognised and valued.
This feedback is a fantastic example of how going the extra mile can make a real difference to our customers’ experience. Well done to Austin and everyone involved — service like this reflects positively on the whole organisation and truly deserves recognition.
Improvements Completed on Red Hall Estate
We’re excited to share that our External Decoration Scheme and Render Cleaning programme has now been completed across the Red Hall estate.
As part of our 5‑year external decoration programme, MITIE carried out repairs, repainted previously painted surfaces, and cleaned fascias, gutters and railings. This year’s programme covered both our outlying villages and the Red Hall area.
We also partnered with Walkers Cleaning, who treated homes with external wall Insulation using a specialist fungicidal wash. This will help prevent future staining and keep the estate looking bright and fresh.
We’ve already received some fantastic feedback from tenants who are really pleased with the improvements made to the neighbourhood.
A huge thank you to MITIE and Walkers Cleaning for their hard work over the past few months — your efforts have made a real difference to the community.
Working together to keep our neighbourhoods looking their best.
March Good News Stories
Housing Service Staff Join Bishopton Primary for a Successful Community Litter Pick
Housing Service staff teamed up with pupils from Bishopton Primary School in March for a hugely successful community litter pick. Armed with bags and grabbers, and plenty of enthusiasm, the group worked together to tidy shared green spaces and footpaths around the school and nearby neighbourhoods.
The pupils brought fantastic energy and a strong sense of responsibility, taking pride in helping to keep their local area clean. Staff supported the children throughout, helping them spot litter hotspots and talking about why caring for our environment matters.
By the end of the session, the team had collected several bags of rubbish—leaving the area noticeably cleaner and giving the children a clear sense of achievement.
This joint effort not only improved the local environment but also strengthened relationships between the Housing Service and the school community. Everyone is looking forward to future opportunities to work together.
County Durham & Darlington Fire & Rescue Service Shares Vital Safety Advice at Branksome Hall Drive
Residents at Branksome Hall Drive welcomed the County Durham & Darlington Fire & Rescue Service in March for an informative and engaging fire safety session as part of the ongoing tenant involvement work. The visit formed part of our commitment to ensuring tenants have access to practical, expert-led advice that helps keep both their homes and communal areas safe.
Home Fire Safety
During the session, the Fire & Rescue team provided clear and actionable guidance on how tenants can reduce fire risks within their own properties. Topics included:
- Safe use of electrical appliances
- Importance of working smoke alarms
- Avoiding common household hazards
- Steps to take in the event of an emergency
Their advice emphasised the small, everyday actions that can make a significant difference in preventing fires and keeping households protected.
Keeping Communal Areas Safe
The firefighters also offered tailored guidance relating to the building’s communal spaces. This included reminders about maintaining clear exit routes, avoiding the storage of items in corridors, and ensuring that shared areas remain accessible for emergency services should the need arise.
Strengthen Community Safety
The visit was well received by attendees, who appreciated the opportunity to ask questions and gain reassurance directly from fire safety specialists. Engagement sessions like this are an essential part of building safer, more informed communities and promoting open communication between tenants and service providers.
We’d like to extend a warm thank you to the County Durham & Darlington Fire & Rescue Service for their time, expertise, and continued support in keeping our neighbourhoods safe
February Good News Stories
Good News Story: Valentine’s Joy at Our Schemes
Our schemes were full of love and laughter this Valentine’s Day! Tenants enjoyed coffee mornings, homemade cakes, raffles, fun games, singers, and plenty of smiles—plus some brilliant wigs and heart‑shaped glasses.
A big thank you to the volunteers whose time and energy made these events special. Your efforts bring our communities together and brighten the lives of our tenants.
A lovely reminder of the joy that comes from shared moments.
Good News Story: Links Learning Centre
The Links Learning Centre has been making a real difference to people with learning disabilities by helping them build confidence, learn new skills, and get involved in their community. Working closely with Housing Services, Lifeline, and other local partners, the team provides positive, meaningful activities every week.
Service users learn practical skills such as cooking, gardening, and taking part in exercise. They also enjoy swimming sessions with support from partners like Move More and the Dolphin Centre.
A highlight is the weekly visit to Windsor Court, where tenants always give them a warm welcome. The service users, prep, cook and serve a meal to the tenants. This support has had a positive effect on the lives of the service users, helping them feel included, valued, and more confident.
The Links also runs an allotment in Darlington, giving people the chance to enjoy the outdoors and learn new skills in a calm, friendly environment.
Staff members Tracey and Mary play a big role in supporting everyone involved, making sure the service users feel safe, encouraged, and empowered.
Overall, this partnership shows how teamwork, kindness, and community support can make a real difference to tenants and the service users.
Good News Story: A Fresh Start That Changed Everything
After years of struggling to manage a private three‑bedroom house, one of our tenants made a life‑changing decision: she chose to downsize to a two‑bed ground‑floor flat with her son, who lives with ADHD, social anxiety, and other challenges.
She told us that the move has been “the best thing I’ve ever done.”
The difference has been remarkable. With a smaller, more manageable home, both she and her son have found a calmer, more settled way of living. Her flat is spotless, comfortable, and truly feels like theirs — a place where they can finally breathe, reset, and thrive.
In her words, she feels lucky, grateful, and proud to live in one of our properties. She wanted us to know how much she appreciates the support and the security of having a safe, well‑maintained home.
Her story is a reminder that the right home can hugely alter daily life — not just the physical space, but the emotional and mental wellbeing of the people who live there. Sometimes a smaller space brings the biggest relief, stability, and happiness.
It's a powerful testament to what a good home — and the right move at the right time — can achieve.
January Good News Stories
Young Environmental Champions Lead Community Clean-Up in Middleton St George
Pupils from Middleton St George School teamed up with Housing Officer Sophie and Tenant Involvement Officer Sara in January to take part in a community litter pick—bringing energy, enthusiasm, and plenty of teamwork to the local area.
Armed with gloves, litter pickers, and big smiles, the children set out to make a positive difference right on their doorstep. Their enthusiasm shone through as they worked together to collect litter, learn about environmental responsibility, and take pride in caring for their surroundings.
The event not only helped tidy up the neighbourhood but also gave pupils the chance to explore the importance of protecting the environment and keeping shared spaces clean for everyone to enjoy.
Sara, Tenant Involvement Officer, said:
“It was brilliant to see how engaged the pupils were. Their excitement and commitment to looking after their community was inspiring.”
A huge well done to all the young environmental champions who took part—you’ve made a real difference.
Creating Partnerships to Better Support Our Tenants
‘Yesterday was a great opportunity to reconnect with the housing and OT teams and meet the new members within each team. It was also an ideal situation to share collective experiences of positive case outcomes and look where we can improves gaps within our services. Hopefully these meetings with continue.’ Dean Morris – Maintenance Surveyor
‘As a Management Officer who is still fairly new in the role, the meet and greet for all the teams involved in the Adaptations process was really helpful. Not only was it a chance to network with our colleagues and put names to faces, It was valuable to understand each others role in the process, share ideas as well as problem solving, ultimately benefiting all the tenants who may require adaptations for their property to meet their needs’. Nicole Kelly – Housing Officer
'I think it went well and was a good start to building better relations. Perhaps there could be a way for people to submit comments anonymously to encourage more honesty. And I noticed that some tables were OT or Housing staff only, including the one I was sat at. Would probably be good to ensure tables are a mix of OT and Housing. The location worked well, but would need to change in the future if there was going to be similar numbers.'
'The team get together was very well organised. It was good to put names to faces and hear about the different roles. It was interesting to hear and discuss both the challenges and what works well and to know that the responses will be looked at and hopefully acted on in the most appropriate way.'
'This was a good session with great net-working.'
'I found the meeting with Housing interesting and how different their policies and procedures are from our own.'
Quotes from OT Team
Rockwell House: Building Community Through Tenant-Led Activities
Over the past six months, Rockwell House has created a vibrant hub of social connection, thanks to the creativity and involvement of its tenants. Activities such as weekly bingo, Sunday dinners, cinema trips, monthly fish and chips, and birthday celebrations have helped create a welcoming and inclusive environment for everyone all led by the tenants.
These initiatives demonstrate the power of community in promoting wellbeing and creating meaningful connections.
Tenant Voices
One tenant shared:
"I wanted to encourage activities so people could join in and benefit from social interaction. It’s helped me mix more, make friends, and feel part of a team effort where everyone benefits socially. Last summer, we even arranged a trip to Whitby, and it was brilliant. We’re planning another summer trip soon!"
Another carer commented:
"It was amazing to see the gentleman I care for up dancing and having the time of his life at an event. He’s never looked so relaxed." (CK)
A new tenant added:
"I retired in November and moved into Rockwell. I wanted to stay active, so now I help set up events and love being involved." (SN)
Long-standing residents also expressed their appreciation for the sense of community and organisation that has developed from the tenants:
" Everything is well organised, and tenants are happy." (DF)
"Independence and privacy with community. Friendship and social activity – we all do our best and have an occasional storm. Thank you to everyone who helps steer a steady and successful course." (MS)
Family and Staff Perspectives
Relatives have noticed the positive changes too:
"There are lots of varied activities that residents can get involved with, and they feel listened to. The hard work and commitment from everyone are very much appreciated."
The Scheme Manager shared:
"It’s great to see tenants coming together, building friendships, and bringing new ideas to create an inclusive environment. Promoting wellbeing and independence is key, and it’s wonderful to see tenants making choices and living life to the fullest. Hearing comments like ‘I really enjoyed that’ and ‘thank you for all you do’ is heartwarming. Well done to all the tenants who get involved week in and week out.
Good News Stories from 2025
Neasham Road New Build Site - Play Park
In December 2025 we opened the new play area at Neasham Road New Build site. This vibrant space has been carefully designed to provide a safe, inclusive, and fun environment for children. From the very beginning, pupils from Rydal Primary School played a big role in shaping the park, sharing their ideas on what equipment would make the space exciting and enjoyable. Their creativity helped us select a variety of play features that encourage physical activity, imaginative play, and social interaction.
The opening event was attended by Chief Executive Rose Rouse, who spoke about the importance of play in childhood development, highlighting how these experiences help build confidence, resilience, and essential life skills. We are proud to have worked with Wicksteed, who led the design and installation, and Stuart Devall and his team, who ensured the surrounding grounds were prepared.
Tenants Panel Members, Stephen, Frank and Angie attended, and they shared it was a great space for the residents of the new estate and surrounding areas to use.
The Rydal Primary School children enjoyed the first use of the equipment along with some local young children, it was great to see the children exploring and enjoying themselves.
This new play area offers something for everyone, including multi-play units for different age groups, sensory panels, and wheelchair-accessible features, ensuring that all children can enjoy the space regardless of ability. It’s more than just a park—it’s a place for families to come together, for children to learn and grow, and for the community to thrive.
Reuniting George with His Family After Many Years
Recently, Scheme Manager Donna, had the privilege of helping one of our tenants, George, reconnect with his family—something he hadn’t been able to do for many years. George shared some details about his siblings and where he used to live, but the information was limited.
Donna loves a challenge, so decided to see what she could do. Luckily, the area George mentioned was quite small, which gave her hope. Taking the initiative, she reached out to Callander Parish Council to see if they could help.
Imagine her joy when, just a few days later, she received an email from George’s youngest sister! Since then, letters and phone calls have been exchanged, and George is now back in touch with his family.
Anne, George’s sister, even shared a heartfelt post on Facebook about their reunion. Donna said, ‘It’s moments like these that remind us why we do what we do: making a real difference in people’s lives.’
Signage at Heatherwood Grove
One of the most important things in Social Housing is transparency and informing residents of any news or changes to do with their property.
At our Heatherwood Grove site tenants had contacted Housing Officer Chrissie about the need for a notice board to help keep them in the know. Previously tenants had advised that they hadn’t always seen vital information which were posted in the communal areas as not all tenants used those entrances.
‘Following discussions with various residents of Heatherwood grove, it came to my attention that not everybody was looking at the notice boards in the communal stair wells, this is where we would share information on engagement events.
A solution for this could be a community notice board that is visible for all.
A local tradesman who had experience in woodwork was suggested, i reached out to Robin Rutherford who was happy to help with my quest to make a Community Notice Board that was fitting of the Heatherwood Grove Grounds. He did not disappoint and now we have a new addition to our lovely estate.’ Housing Officer Chrissie
Park Place Planter
Swan Street resident and Tenants Panel Member Sylvia contacted the Tenant Involvement Team regarding a need for a new Planter next to her property.
The previous wooden planters were both broken and unloved and were in a location where there was a lack of sunlight which affected the plants growth.
The team encouraged Slyvia to apply for community funding, which was approved by senior management in September.
In her application Slyvia stated that the aim of the planter was to encourage residents to come together to plan, choose and sow seeds as well as to encourage community involvement and improve mental wellbeing.
The results are fantastic with a raised bed which is more pleasing on the eye and inviting for local residents.
‘Thank you so much to everyone at Darlington Borough Council, myself and the rest of the community are really happy with the completed project. Roll on spring when the flowers will be in full bloom’. Sylvia - Tenant
Halloween Crafting at Roxby Court - Bringing Generations Together Through Creativity
Housing Officer Nicola and Tenant Involvement Officer Sara teamed up to host a heartwarming Halloween-themed crafting session with pupils from Firthmoor Primary School and tenants from Roxby Court. The goal? To strengthen the bond between young people and older residents, fostering a vibrant and connected community spirit.
The event was held at Roxby Court, with fantastic support from Donna, the scheme manager, who kindly provided juice and snacks for everyone. The morning was filled with laughter, creativity, and collaboration as children shared their imaginative ideas and crafting skills, supported by the tenants.
It was a truly special session that highlighted the power of intergenerational activities in building understanding, respect, and joy across age groups.
Empowering Tenants Through Digital Inclusion
The Tenant Involvement Team are committed to ensuring that every member of our Tenants Panel has the tools and confidence to carry out their important roles effectively.
One of our dedicated panel members, Frank from Darlington, has been making a fantastic contribution over the past few months. However, he was finding it challenging to read documents on his mobile phone.
Recognising Frank’s commitment and the value he brings to the panel, the Tenant Involvement Team gifted him a laptop to help him access documents more easily and develop new digital skills. This small gesture is part of our wider effort to support tenants in becoming more digitally confident and involved.
Thank you, Frank, for your continued support to Housing Services — keep up the great work!
Summer Garden Competition
Housing Services recently held a Summer Garden Competition, with entries judged across three categories: Best Individual Garden, Best Communal Garden, and Best Housing Sheltered Scheme. The judging panel was impressed by the creativity and care shown throughout the submissions. One standout was the wild garden at the rear of a property, which created a colourful haven and clearly reflected the time and effort invested. Another entry amazed the Housing Team with its beautifully maintained front and back gardens, showcasing tireless dedication and crowned by a striking sunflower that swayed the judges’ decision. The winning sheltered scheme demonstrated consistent excellence, providing a vibrant outdoor space for residents to enjoy year after year. The competition highlighted the pride residents take in their gardens and the positive effect these spaces have on the community.
Sing-Along Joy at Rockwell House
A Heart warming Afternoon of Music, Laughter, and Sweet Treats
Tenants at Rockwell House were treated to a delightful afternoon in early October as the lounge came alive with music and laughter during a joyful sing-along session led by the wonderful Howard.
Residents joined in with familiar tunes, sharing smiles and creating a truly uplifting atmosphere. The sound of singing echoed through the building, bringing neighbours together in a celebration of community spirit.
To make the day even sweeter, everyone enjoyed a spread of cakes, biscuits, and warm drinks — the perfect accompaniment to the cheerful melodies and great company.
A heartfelt thank you to Howard for bringing such joy and energy to our tenants. Your passion and positivity made the day truly special!
Partnership Working with Other Housing Providers
Over the summer, Darlington Borough Council Housing Services teamed up with other housing providers to carry out joint inspections and take part in community events across the town.
Staff from the Housing Team worked alongside Railway Housing, North Star, and Places for People in neighbourhoods including Bank Top, Whinfield, and Skerne Park.
The aim of these partnerships is to build stronger connections in areas where we share tenanted properties, share best practice, and learn from each other’s tenant engagement approaches.
- June – Bank Top
Housing Officer Holly and Tenant Involvement Officer Matthew joined Railway Housing residents and staff for a walkabout. This provided a valuable opportunity to exchange ideas on improving the area. Our partnership with Railway Housing, established last year, continues to strengthen as we work together to enhance services for our tenants. - July – Whinfield
Tenant Involvement Officer Sara and Housing Officer Sophie met Places for People colleague Jane for a joint inspection. In August, they also attended a Places for People community event, which saw families, residents, and staff from Oban Court come together for a successful and enjoyable day. - August – Skerne Park
The highlight of the summer was a large-scale joint event with North Star, supported by partners including the Fire Service, Police, and Civic Enforcement. The day began with an estate inspection, followed by a private tenants’ event at Skerne Park Community Centre. The family fun day featured face painting, balloon modelling, crafts, “Move More” activities, and plenty of opportunities to meet the Housing Team. Staff from across Housing Services — including Housing Officers, Tenant Involvement Officers, Tenant Enforcement, Allocations, Income Team, Lifeline, Team Leaders, and Housing Managers — were all on hand to chat with tenants.
We are committed to continuing this partnership working with other providers to ensure we provide the very best service for our tenants.
Fire Drills across the Schemes
Housing Services conducted a number of fire drills across the schemes, under the direction of Lifeline, staff from within the Housing Services were involved to ensure the drill ran smoothly, including lifeline staff, Team Leaders, Housing Officers.
The fire drill was the start of a project that will be rolled out across all the schemes in Darlington. With the practises becoming the norm so tenants know what to do in the event of a fire.
The Housing Services ensure they are compliant with all fire regulations and are keen to ensure tenants are kept well informed to ensure their safety.
Cheryl Williams the Compliance Manager shared her thoughts following the tests.
‘A number of fire alarm tests have been carried out in our schemes, where a stay-put policy is in place. This was an opportunity for us to ensure tenants and staff know what to do in the event of a fire.
We were pleased to see a large number of tenants kept themselves safe by following the guidance. Feedback from tenants was highly positive, however a couple of concerns were raised. We have already identified some positive solutions and will be feeding back to those tenants soon.
As with all drills they are in place so tenants and staff can gain knowledge and awareness about what would happen if there was to be a real emergency. We will be implementing further training and obtain feedback from our tenants and staff as to what worked well and what needed to be improved on, by listening to the tenants we ensure we gain an insight to the effect it has on the tenants and what we can do support the tenants to ensure they have a good understanding.
We share Fire Safety information through our social media posts and all information regarding Fire safety can be found on our website: Darlington BC - Fire Safety.’
Housing Officer Linda attended the Branksome Hall Drive Fire Drill practise.
‘I attended the fire drill at BHD as I wanted to be part of a critical practise and found that the tenants were fully on board with what to do in the event of hearing the fire alarm. Staff were on hand to reassure tenants but explained it was important that the practises happen, so they would know what do if there was a real emergency.’
Regular fire drills are essential for enhancing overall safety, minimizing panic during real emergencies, and ensuring compliance with legal safety regulations.
Good news story – Branksome – Mr Williams
Sara met with resident Mr Williams of Branksome Hall Drive as had shared his story with his Housing Officer and the Tenant Involvement Team wanted to know more.
Mr Williams joined the Army Infantry in 1967 and became part of the Green Howard Regiment. Mr Williams gave 20 years’ service and toured the world; he visited every continent except the Antarctic.
A special memory was the photo of the Elephant and its baby which he took back in 1972 in South Africa, the government had sent the regiment over to support efforts to eliminate poaching. Mr William had never been that close to wild animals, and it was an amazing feeling.
In 2001 Mr Williams retired from the army and moved to Canada, where he became a skilled workman and turned his hand to welding, painter and mechanics. His parents had moved to Canada whilst he was serving in the army, but they returned to Darlington and Mr Williams shortly followed to take care of them.
Mr William’s has lived in Branksome Hall Drive over 20 years, enjoys the quieter life and tending to his garden.
Thank you for sharing your story.
Community Spirit thanks to Jenny - Havelock Centre
Jenny plays a huge part in the decorating of the scheme for events that take place at the Havelock centre, she also creates the window displays and decorates the gazebo.
Jenny also runs the craft group each Tuesday, where residents can come and have a chat whilst being creative - great job Jenny!
Celebrating Communities Event Saturday 5th April 2025
Darlington Borough Council had the pleasure of hosting our first ‘Communities Together event in collaboration with other Local Authorities across Tees Valley; Redcar & Cleveland, Middlesbrough, Stockton and also the British Red Cross, the Emergency services and other voluntary groups, such as Cultivate Tees Valley, Scouts, NHS, Rotary Club, DWP, NEMP, and many more.
The event was hosted at the Dorman's Club in Middlesbrough and due to the size (and luckily weather) allowed us to have both inside and outside activities and performances such as Line, Bollywood and traditional Ukrainian dancing, singing performances, decorating and potting plants, bouncy castles, face painting, football, mini disco, crafts, story-telling and much more.
The event celebrated the diverse cultures in the area and offered an opportunity for people to get involved in something that may not usually have the opportunity to do and meet and make friends with all of the people we support across the Tees Valley and ultimately to have a wonderful day taking part in all the activities on offer.
Events like this remind us of the power of community and the strength that comes from working together and was testament to the incredible team spirit from all the Local Authorities and community groups involved working as one.
Housing Services Support the Darlington Big Spring Clean
Perfect Pathways at Skerne Park
The Housing Team conducted an Estate Inspection of Skerne Park and wanted to share the amazing work Street Scene have completed on the walk through between Severn Way and Ruskin Road.
The team have cut back the brambles that had over run the area, they have cleared the path to allow it easier for people to walk through. The area looks clean and tidy. This is a perfect example of partnership working between the Housing Team, Street Scene and local tenants who had reported the area being unsightly.
Housing Officer Donna thanked the Street Scene Team for making the area look great.
“It’s great to see this area of Skerne Park back to it’s best and I look forward to the future improvements of the area, the street scene team have been fantastic, it will make a huge difference to safety of tenants walking through the area. “
Dalkeith House – Keith
Dalkeith House resident Keith is the life and soul of the scheme, living there for 5 years
Originally from Sedgefield to Keith remembers a childhood in the countryside picking mushrooms and brambles.
His ancestors were blacksmiths which has resulted in his love for horses throughout his life.
During his working life Keith has worked in the fire service, receiving a medal as well as working in hospitals helping patients recuperate through arts and crafts.
Keith now regularly enjoys the arts and craft sessions which are run at Dalkeith House as part of their weekly coffee morning with scheme manager Gilly varying events such as Easter Bonnet and Christmas Card craft sessions.
He also likes to dance and sing when guest entertainers visit the scheme as well as taking centre stage when the Christmas Panto visits each December.
‘I love it at the scheme, everyone is extremely pleasant, and I have made a lot of friends since I came here’
Away from the coffee mornings he regularly enjoys reading poetry and a spot of oil painting as putting a smile on the face of everyone he meets.
Tenants give back
A very BIG SHOUT OUT to the Tennyson Gardens bingo ladies who have donated food and toiletries to Tees Valley YMCA who are in Middleton Street, Darlington.
The ladies were keen to help people that were struggling to make ends meet, especially when money is tight.
The tenants were adding a couple of products to their weekly shop and as you can see, they have managed to get a big selection of useful products to donate.
When they delivered to Tees Valley YMCA, they met Lynn who is the Housing and Support Manager who stated “It was so nice of you to think of us. Everything that has been donated will be used by people who use our services who sometimes move in with just the clothes they are wearing and with no income.”
Scheme Manager Donna commented, ‘I am very proud of their achievement, and it warms your heart with their generosity and kindness.’
Schemes Darts Tournament
In February the Tenant Involvement Team along with 3 scheme managers helped to organise the first inter scheme Darts Tournament, which took place at King William and involved Tenants from the Bank Top, North Riverside and Haughton areas of town.
Prior to the event the Tenant Involvement team had become aware when speaking to tenants at engagement events how tenants used to visit other in areas/schemes in the town, which built up a great interconnecting spirit. Years ago, tenants from different schemes arranged to attend games days or meet for coffee prior to COVID. It was clear to the team that the tenants wanted to reconnect with each other and felt like a Darts tournament was a perfect way to do this.
In the first event, 3 teams entered the tournament, Havelock, Ted Flecther and King William they played against each other with the Havelock Team coming out on top. – Well done, Havelock! The day was successful, and all tenants had a great time playing darts and supporting each other. King William also provided a buffet at the end which was greatly received.
All 3 teams were keen to continue meeting up and the next event will be held in March at Havelock Community Centre.
Keeping the January Blues Away
Branksome Hall Drive held a Games afternoon for all tenants where they played dominoes, board games and used the afternoon as an opportunity to get together.
Great idea to embrace a community spirit!
Spreading the Christmas Joy – Silent Santa Appeal
The Silent Santa Appeal has been running for several years and, thanks to the generosity of so many people, has continued to go from strength to strength.
The Housing Services met with Councillor Lee to receive the toy donations from 0800 Repair supporting our commitment to social value to improve the economic, social and environmental well-being of the area.
We want to thank 0800 Repair for their kind donation which make such a difference to those children who will need it most.
Over 1000 presents have been donated this year to Darlington’s Silent Santa Appeal, Well done to all those who have donated.
Leon's Exotics visit Rosemary Court
Tenants at Rosemary Court had a great time with various animals when Leon visited the coffee morning.
Leon brought Giant Cockroaches, African Snails, Geckos, Giant bull frogs and Snakes.
The Tenants enjoyed holding the animals and Leon was great at answering questions and knew so much information about each and every animal.
The tenants had an amazing experience, and one would they never forget.
Welcoming Anne to Branksome Hall Drive
Anne Mcloughlin Good News Story
Housing Services recently received an email from Anne’s Daughter who has recently moved into Branksome Hall Drive about her mam’s experiences at the scheme. Mrs McLoughlin has been a resident for 3 months and has seen a positive change in her physical and mental health, her daughter wrote that ‘She is part of a kind and caring community where everyone genuinely looks out for each other. Lorraine and Penny have everyone's best interest at heart and her protective overview is fantastic. As a family, we just wanted to let you know how much we appreciate the compassion shown and say thank you.
The Tenant involvement Team visited Mrs McLoughlin, and she expressed how happy she is at the centre and is looking forward to attending the Bus trip to York Christmas Markets next week which has been organised by the Branksome Committee.
Havelock Quiet Area
Tenants at the Havelock Centre have created a quiet area within their community building to ensure those tenants have a place in the building if they require some quiet time.
Visitors to the Centre came together with their ideas and the gazebo will be decorated according to the seasons.
Great Teamwork and something that will benefit the entire Havelock Community.
Poppy Appeal - Mr Clayton
Housing Services wanted to recognise the amazing volunteer work Mr. Clayton has been doing over the past few weeks in the Cornmill Centre in Darlington in preparation for Remembrance Day.
Mr. Clayton is on hand to sell items as part of the Poppy Appeal and is a proud resident of Linden Court.
If you know of anyone who you would like to nominate as housing hero – please contact the Housing Team 01325 405333.
Kwesi and Celestine
Over the course of the last year Ted Fletcher resident Kwesi had health issues which meant that his once perfect flat no longer met his needs.
Kwesi’s family who include Celestine who volunteers in the Kitchen at Ted Fletcher court and two sons, one of which has just graduated from University love the area but were left in a difficult position due to the change circumstances.
When the opportunity came along for the Kwesi’s current Housing Officer Amanda to recommend the family to be considered for an adapted family home at Cockerton the stars aligned. Amanda along with Alex, the housing officer at Northstar worked together, showcasing the strong relationships between Housing Associations in Darlington.
The whole family are now excited to move into there new property and it will give Kwesi the opportunity to thrive in this new property.
Housing Connect is for everyone!
Darlington Borough Council Housing Team pride themselves on being inclusive to all our tenants.
Whilst visiting a tenant regarding adaptations to their property, Tenant Involvement Officer Sara discovered that Cockerton resident Mrs Smith had been missing out on reading the Housing Connect Magazine due to a medical condition.
The Tenant Involvement Team researched what other options were available. After liaising with Darlington Talking Newspaper a solution was found via an audio version on CD, as Mrs Smith did not have access to online.
Sara and her colleague Matthew went to visit Mrs Smith and told her the good news. Mrs Smith was delighted and was looking forward to her first edition on CD.
As well as Housing Connect, Mrs Smith will also be sent further publications about local Darlington News via CD to her door by Darlington Talking Newspaper.
Branksome Hall Drive Defibrillator
In September 2023 Tenants of Branksome Hall Drive celebrated becoming the first Darlington Borough Council scheme in Darlington to buy a potentially life-saving Defibrillator machine thanks mainly to fundraising at the scheme.
Tenants along with their Scheme Managers Loraine Glenning and Penny Ivison and Housing Officer Linda Johnston campaigned tirelessly for the Defibrillator to be installed and a combination of the scheme's fantastic fundraising and a contribution from the Community Engagement fund made it happen with over £900 being raised by tenants at August’s garden party
Defibrillators are devices that apply an electric charge or current to the heart to restore a normal heartbeat.
‘We are proud of the tenants from Branksome Hall Drive for the fundraising they have achieved to buy our very own Defib. We are the first scheme to have our very own machine and I am so proud of what has been achieved through great teamwork.' Scheme Manager Lorraine Glenning.