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Your Neighbourhood Inspections

Keeping Our Neighbourhoods Clean, Safe & Welcoming

We carry out regular inspections across all our estates, and they’re a great chance for us to spot any issues that need attention and to hear directly from you.
During each inspection, a member of our Housing Team will be joined by partners who also work in the area—this may include the police, Street Scene, and other local agencies. Your local councillor often joins us too.

These walkabouts are a perfect opportunity to:

Identify repairs or environmental issues
Talk to residents about concerns or suggestions
Work together to improve shared spaces

Upcoming Neighbourhood Inspection Dates

Please take a look at the schedule below to see when your area will be visited.

Neighbourhood Inspections[pdf document]

 We’d love to see you there!

Thank you for helping us keep our neighbourhoods clean, safe, and enjoyable for everyone.

For more information on Specification for Grounds Maintenance. [pdf Document]

photo of Housing officer and tenants outside Firthmoor centre

Neighbourhood Inspection Video

Housing Services has created a new video to give tenants a clearer understanding of the work we do across our communities.

Our latest video focuses on Neighbourhood Inspections—an important part of how we maintain safe, clean, and welcoming places to live.

During a Neighbourhood Inspection, our teams:

  • Check internal and external communal areas
  • Identify issues such as fly‑tipping, repairs, or safety concerns
  • Work with partners and contractors to resolve problems
  • Help ensure our neighbourhoods remain well‑maintained and supportive for everyone

Watch the video to see how we carry out inspections and how this work supports the wellbeing of our communities.

How to contact us

There are several ways you can contact us:

Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.

What if I am not satisfied with the response?

We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:

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