Are you passionate about your home and want to make things happen in your neighbourhood?
- help with estate inspections
- fire safety checks
- reviewing literature, we create before it goes out to the public
- training courses
- online surveys
- monthly tenants panel meetings
Darlington Borough Council Housing Facebook
The new Darlington Borough Council Housing Facebook Page has now been launched [external link]. A page designed for council tenants, and potential tenants, it will include news, competitions and property adverts.
"I wanted to be a part of the panel because it gives me a chance to meet key stakeholders in Housing and other diverse panel members. It also gives me and others the opportunity to highlight and challenge any matters that arise so they can be dealt with promptly and efficiently. What I would say to potential new panel members is that everyone is very welcoming and it’s a relaxed, friendly and positive environment to air any concerns and ideas that can better shape housing policy at the very top level for decades and generations to follow."
Current Tenants Panel Member, Anthony King.
"I first joined the readers panel as I love to read, and quickly found out the scope there was to help the people in the community where I live. I joined some of the other groups working with the council. What we do as tenants with the Council reaches across the town and beyond, we are there to help each other get the most out of our homes and our town."
Current tenants panel member, Glynis Johnson.
Ways to get involved and our Engagement Strategy
The Customer Engagement Strategy which runs from 2021–2024. This sets out how Darlington Borough Council will continue to involve and empower our tenants. We will ensure that they continue to be at the heart of everything that we do. It also sets out how we will explore new ways to engage with tenants and ensure that no one is left out.
Our strategy will help us to strengthen and expand opportunities for our tenants. Our aim is to make a positive difference to our services and future direction. We have highlighted our priorities which include:
- providing the right information
- listening and making decisions with our tenants
- maximising scrutiny and accountability
find out more in our Customer Engagement Strategy [pdf document]
Due to restrictions we have had to cancel residents associations meetings. This does not mean we have forgotten about you, when it's safe to do so we want to pick up where we left off.
Mystery shoppers help us test and monitor the quality of our service. We provide all volunteers with training. Mystery shoppers will usually take part in four mystery shops a year.
Mystery shopper application form[pdf document]
Due to restrictions we have had to cancel residents associations meetings. This does not mean you have been forgotten about, when it's safe to do so we want to pick up where we left off.
Get the money to make a difference in your community
Do you have an idea that could make a difference where you live? You could be awarded up to £1,000 for your neighbourhood group, organisation or charity. The funding can be used to support activities that will make a difference.
For more information email [email protected] or write to:
Darlington Borough Council Customer Engagement Officer