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Housing Plus

If you are worried about managing your tenancy our Housing Plus service may be able to help you.

What Housing Plus can do?

It can help you maintain your tenancy in a number of ways. For example:

  • Help you sign up to Darlington Home Online [external link] where you can manage your tenancy online
  • Helping you to claim housing benefits
  • Refer you to the council’s tenancy sustainment teamif you need more help
  • Help with budgeting
  • Help to set up a bank account and how to pay your rent
  • Provide advice on how to look after your property
  • Deal with problems you may have with neighbours or the area you live in
  • Assist with accessing other services
  • Assist and advise if you are having difficulties managing your tenancy.
the housing plus team

'I’ve worked with my housing officer Mrs Donna Adams for 3 years now, I was in a bad place and she has helped house me and has been very helpful every step of the way, I am now much happier and in a better place, Donna’s help has contributed to this in a great way. Thank you!'

Tenant from Cockerton

'Housing Plus has helped me keep up to date with my rent and I feel without Housing Plus I would have ended up in debt and I also feel that Housing Plus gave me the motivation to better myself'

Tenant from Cockerton

'The Housing Plus service has been excellent. I could not have achieved with managing my tenancy without the help of Naomi'.

Customer from North Road area.

'I am happy with the Housing Plus Service. I feel motivated by Housing Plus and feel proud of the progress I am making in my property. I enjoy Naomi visiting and having a chat. I would not be doing as much in my flat if it wasn’t for Housing Plus. It is an invaluable service for me. I hope to continue with the service and keeping up with my progress'.

Customer from North Road area.

'Donna has helped me move to a smaller home which I can manage. If Housing Plus had not been in place I would have been evicted, I wouldn’t be where I am now if it wasn’t for Housing Plus. I find Donna pleasant, friendly and helpful'.
'I like the Housing Plus service. I like having 1 to 1 contact. My issues get solved quicker. Without Housing Plus i think i might have struggled to maintain my rent and have lost my tenancy. I have found the service invaluable, Naomi has been such a help'.

Tenant from Branksome.

Donna has been very helpful and supportive with my family. She has helped me with my housing situation. I've had some rent arrears to clear and she advised me how to get this rectified and sorted. She helped me with any issues that was outstanding. Thank you for everything.

Tenant from Firthmoor

Who can apply?

New tenants - we will ask you to complete a brief form when you sign up for your tenancy. You can also tell us you may need assistance with your tenancy when an offer of a property is made to you.

Existing tenants - you can contact us through your Housing Officer or contact the Housing Contact Team on 01325 405333.

Is there a charge?

There is a charge which may be covered by housing benefit if you are eligible.

Contact details:

Email: [email protected]

If you are an existing tenant you can speak to your Tenancy Housing Officer.

Housing Plus leaflet [pdf document].

Darlington Home Online

Did you know that you can manage your tenancy online via our online portal - sign up at Darlington Home Online [external link].

find out more information on our Darlington Home Online website.