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Repairs

Repairs & maintenance

You can book repairs in as normal but please be patient with us as we work through repairs that were reported to us during the lockdown period and those that had booked appointments before the restrictions came into place. 

All emergency and urgent jobs are being carried out within their target dates.

If you contact us, please do not be concerned if we ask you if anyone in your household is currently self-isolating due to Covid-19. This is just so we can work with you to help protect everyone a much as possible and help prevent the spread of the virus.

During all visits to properties, all operatives will be following government guidance and have been provided with PPE. It is essential that we always practice social distancing so we’re continuing to remind you to remain at least 2 metres away from our trade operatives and where possible to stay in a separate room during their visit.

Report a repair

There are several ways you can report a repair:

Please provide as much information as possible including:

  • your contact details
  • what needs repairing
  • what the problem is
  • any special circumstances
  • your availability for booking an appointment.

If we have enough information we will either come and inspect the problem or place an order for repair. We will offer you a choice of appointment time slots but unfortunately we cannot give a specific time.

Do not exaggerate how urgent a problem is to get a quicker response. This stops us from responding to real emergencies. If you, a member of your household or a visitor, have caused damage to the property on purpose, we will charge you to put it right.

Always ask for identification from anyone who calls at your home an claims to work us. All staff carry identification cards. If you are unsure, do not let them into your home and call 01325 405333 for advice.

We have a no smoking at work policy. We ask that you do not smoke in the presence of our staff whilst they are working in your home.