Tenancy sustainment team

We offer free and confidential advice to Darlington Borough Council tenants on:

Northumbrian water social tariff

We may be able to reduce your water rate charge, which is normally included in your rent, by up to 50%. If you have a water meter you may still be eligible for the reduced tariff.

Discretionary housing payments

We may be able to get you extra help for your rent if it is not fully met by Housing Benefit or the housing element in your Universal Credit.

Personal budgeting support

We can give you advice and support if you, or your partner, are getting Universal Credit to help you manage your monthly payment and pay your rent and bills.


We can check to make sure you are getting all the benefits you are entitled to and complete better off calculations for you.


We can give you help and advice with making realistic and affordable payment arrangements.

Managing your money

We can help you stay on top of your bills and look at ways to save money.

Home phone and broadband

We may be able to help you to save money on your phone and internet costs by comparing deals.

Gas and electricity

We can help you save money on your energy bills by comparing deals and advising how you can be more efficient with your gas and electricity usage.

Basic bank accounts and Credit Union savings

We can help you decide what type of bank account best fits your needs and tell you which account features you should think about.

Loan sharks

We can advise you on what do if you have borrowed money from a loan shark.

Contact us:

Louise Etherington
Telephone: 01325 406962
Mobile: 07984282289

Shau Kan
Telephone: 01325 406939
Mobile: 07957675804