Hospitality
The hospitality industry is one of the biggest employers in the world. . Apprenticeships support people to develop the skills, knowledge, and expertise needed to deliver exceptional service and have a successful career.
Find out about our apprenticeships using the drop down buttons below. These include information about entry requirements, course content and next steps.
Who is this Apprenticeship for?
This programme is designed for:
- Individuals starting a career in hospitality, who are passionate about delivering excellent customer service in food and beverage environments
- Apprentices working alongside experienced team members in restaurants, cafés, pubs, and other service settings, contributing to customer satisfaction and operational success
- Existing front-of-house or food service staff who wish to formalise their experience, enhance their skills, and gain a nationally recognised qualification to support career progression
Are there any entry requirements?
For apprentices aged 16–18:
Applicants should provide evidence of GCSE grades 1/G or above in English and Maths (or equivalent). If these qualifications have not yet been achieved, support will be available throughout the apprenticeship to help learners meet the required standards.
For apprentices aged 19 and over:
While GCSEs in English and Maths at grade 1/G or above (or equivalent) are beneficial, they are not mandatory. Initial assessments may be used to identify any support needs.
Additional Requirements:
Employers may set their own entry criteria based on the specific demands of the role or sector.
What is the curriculum intent of this Apprenticeship?
The course curriculum is designed and delivered in a way that equips you with the skills, knowledge, and behaviours aligned with the needs of local and regional employers. It supports your achievement of relevant qualifications and prepares you for success in your chosen field.
The curriculum is thoughtfully structured and sequenced to build on your existing knowledge and experience, helping you acquire the new skills required to advance in your career, further training, education, or employment. It is also flexible and responsive, allowing for personalisation based on individual needs and current challenges in your role, which can be explored during workshop sessions.
As an apprentice, you will be expected to demonstrate both theoretical understanding and practical competence by the end of your training programme, showing how your learning contributes to the demands of the local, regional, and national economy.
What will the Apprenticeship cover?
Knowledge Areas
- Service Standards & Product Knowledge: Understand business expectations for food and beverage service, including product ranges, pricing, pairings, and promotions
- Sales & Customer Interaction: Apply techniques like upselling and cross-selling, and tailor communication to different customer types and situations to enhance experience
- Safety, Hygiene & Legislation: Maintain a safe, hygienic environment and comply with health, safety, food safety, allergen, licensing, and weights/measures legislation
- Operational Procedures: Use equipment and technology correctly, handle payments securely, and follow company processes for faults and maintenance within role boundaries
- Teamwork & Communication: Communicate professionally with colleagues using verbal, non-verbal, and written methods, and understand the importance of teamwork in service delivery
- Workload & Stock Management: Plan and prioritise tasks effectively, manage stock using rotation principles, and recognise the impact of stock availability on customer satisfaction and business performance
- Professionalism & Continuous Improvement: Demonstrate high standards in behaviour, appearance, and timekeeping; use feedback to improve performance and support sustainability and inclusion in the workplace
Skills Development
- Serve & Sell: Deliver food and drink to standard; apply sales techniques to boost customer experience
- Communicate Effectively: Adapt communication to suit customers, teams, and situations
- Maintain Safety & Hygiene: Follow health, safety, and food safety procedures
- Use Tools & Tech: Operate equipment and handle payments securely
- Work as a Team: Collaborate, attend briefings, and support service delivery
- Manage Tasks & Stock: Prioritise workload, rotate stock, and report faults
- Improve & Comply: Act on feedback, support sustainability, and follow inclusion principles
End Point Assessment Methods
This is the final assessment and includes a:
- Observation, with questions
- Professional discussion (based on a portfolio of evidence)
Progression
Roles such as:
- Food and Beverage Supervisor
- Hospitality Team Leader
- Bar Supervisor
- Restaurant Manager
- Catering Supervisor
Higher-level qualifications:
- Level 3 Hospitality Supervisor Apprenticeship
- Level 3 Team Leader/Supervisor Apprenticeship
- Sector-Specific CPD and Technical Qualifications (e.g. Licensed Hospitality, Barista Skills, Wine Service)
Professional recognition with organisations such as:
- Institute of Hospitality (IoH)
- British Institute of Innkeeping (BII)
- Chartered Institute of Environmental Health (CIEH)
Where and when will I learn?
This apprenticeship combines online learning with hands-on experience in the workplace. You’ll receive regular support from your tutor through scheduled meetings at your place of work, or remotely, ensuring your progress is closely guided and aligned with the apprenticeship requirements. Additionally, you may be invited to attend support sessions at our training centre located at Lingfield Way (DL1 4QZ) to further enhance your learning.
Learners can complete this apprenticeship entirely online, offering flexibility to suit individual needs.
Your day-to-day responsibilities will serve as a foundation for applying new knowledge and developing practical skills in real care environments. Throughout the programme, your tutor will work with you to ensure your learning journey is tailored to your role and supports your achievement of the Food and Beverage Operative standard.
The programme typically takes 12 months to complete, depending on your working hours and prior experience.
What do I do next?
Or you can:
Apply for this apprenticeship area to be entered into a 'pool of candidates' -when a relevant vacancy becomes available, we will contact you.
If you are already employed in this area and wish to join the apprenticeship training, or have identified an employer wishing to start you as an apprentice in this area, please contact us
Who is this Apprenticeship for?
This programme is designed for:
- Individuals progressing in their hospitality career, who are ready to take on supervisory responsibilities and lead teams in customer-facing environments
- Apprentices working in restaurants, hotels, cafés, bars, or leisure venues, supporting day-to-day operations and ensuring high standards of service and team performance
- Existing hospitality staff with experience in front-of-house, food and beverage service, or guest relations, who wish to develop leadership skills, enhance operational knowledge, and gain a nationally recognised qualification to support career advancement
Are there any entry requirements?
For apprentices aged 16–18:
Applicants should provide evidence of GCSE grades 4/C or above in English and Maths (or equivalent). If these qualifications have not yet been achieved, support will be available throughout the apprenticeship to help learners meet the required standards.
For apprentices aged 19 and over:
While GCSEs in English and Maths at grade 4/C or above (or equivalent) are beneficial, they are not mandatory. Initial assessments may be used to identify any support needs.
Additional Requirements:
Employers may set their own entry criteria based on the specific demands of the role or sector.
What is the curriculum intent of this Apprenticeship?
The course curriculum is designed and delivered in a way that equips you with the skills, knowledge, and behaviours aligned with the needs of local and regional employers. It supports your achievement of relevant qualifications and prepares you for success in your chosen field.
The curriculum is thoughtfully structured and sequenced to build on your existing knowledge and experience, helping you acquire the new skills required to advance in your career, further training, education, or employment. It is also flexible and responsive, allowing for personalisation based on individual needs and current challenges in your role, which can be explored during workshop sessions.
As an apprentice, you will be expected to demonstrate both theoretical understanding and practical competence by the end of your training programme, showing how your learning contributes to the demands of the local, regional, and national economy.
What will the Apprenticeship cover?
The Hospitality Supervisor Level 3 Apprenticeship will develop the knowledge and understanding of:
Knowledge Areas
- Motivation – Understand your role in inspiring the team to align with business vision, values, and customer service excellence
- Finance – Know how hospitality businesses operate financially and how to access and use relevant financial data
- Integration – Understand how your area connects with other departments and contributes to the overall organisation
- Procedures – Know the standard operating procedures that guide consistent business performance
- Risk – Understand how to identify, plan for, and reduce risks to business and service delivery
- Technology – Know how various technologies enhance hospitality service and product delivery
- Coordination – Understand how to organise and lead teams effectively to meet customer demand and business goals.
Additional knowledge will be determined by which occupational area is in line with their specialist function.
Skills Development
- Operations – Monitor procedures and team performance, recommending improvements to enhance business outcomes
- Budgeting – Control resources and costs effectively, minimising waste and operating within financial constraints
- Service – Supervise quality service delivery aligned with business goals and brand standards
- Problem-Solving – Identify issues, determine causes, and take action to reduce disruption and risk
- Technology – Use available tech tools efficiently to support work activities and team performance
- Planning – Organise and resource the team to meet customer demand and business needs
- Leadership – Apply appropriate leadership styles, support team development, and ensure diversity policies are followed
Additional skills will be determined by which occupational area is in line with their specialist function.
End Point Assessment Methods
This is the final assessment and includes a:
- Knowledge Test
- Observation, with questions
- Business Project
- Professional discussion (based on a portfolio of evidence)
Progression
Roles such as:
- Food and Beverage Supervisor
- Hospitality Team Leader
- Bar Supervisor
- Restaurant Manager
- Catering Supervisor
Higher-level qualifications:
- Level 4 Hospitality Manager Apprenticeship
- Level 3 Team Leader/Supervisor Apprenticeship
- Level 5 Operations/Departmental Manager Apprenticeship
Professional recognition with organisations such as:
- Institute of Hospitality (IoH)
- British Institute of Innkeeping (BII)
- Chartered Institute of Environmental Health (CIEH)
Where and when will I learn?
This apprenticeship combines online learning with hands-on experience in the workplace. You’ll receive regular support from your tutor through scheduled meetings at your place of work, or remotely, ensuring your progress is closely guided and aligned with the apprenticeship requirements. Additionally, you may be invited to attend support sessions at our training centre located at Lingfield Way (DL1 4QZ) to further enhance your learning.
Learners can complete this apprenticeship entirely online, offering flexibility to suit individual needs.
Your day-to-day responsibilities will serve as a foundation for applying new knowledge and developing practical skills in real care environments. Throughout the programme, your tutor will work with you to ensure your learning journey is tailored to your role and supports your achievement of the Hospitality Supervisor standard.
The programme typically takes 12 months to complete, depending on your working hours and prior experience.
What do I do next?
Or you can:
Apply for this apprenticeship area to be entered into a 'pool of candidates' -when a relevant vacancy becomes available, we will contact you.
If you are already employed in this area and wish to join the apprenticeship training, or have identified an employer wishing to start you as an apprentice in this area, please contact us