Access to the Dolphin Centre

Do you need help with your visit? 

Our staff will show you around and offer any support you need. Please ask at Reception for details or contact us on:

01325 406000 - Dolphin Centre

The Council is committed to creating equal access for disabled people. Please see details of the Changing Places Registration form below for provision we provide at The Dolphin Centre.

Dolphin Centre Floor Plans for Accessibility

You can request paper versions of our floor plans by contacting the Dolphin Centre on 01325 406000.

Dolphin Centre Pool Hoist

We have a pool hoist for both the Training Pool and Main Pool.  Please ask on poolside for use and assistance.

Dolphin Centre Changing Village

Our changing village offers access which complies with the requirements of the Disability Discrimination Act and a modern changing environment.   

Dolphin Centre Lift

The public lift will take all users to any of the four floors.

Dedicated Breastfeeding Area

The Dolphin Centre is proud to be a town centre breastfeeding friendly location. We have been awarded the Breastfeeding Friendly Accreditation. You are welcome to breastfeed your child/children anywhere within the Centre and our staff have received breastfeeding awareness training. Please do not hesitate to ask should you require any information.

We are aware that breastfeeding mothers may want to feed their child/children discretely and comfortably in private and we have a dedicated breastfeeding area within the Centre. This room can be found on the first floor to the right-hand side, just before you go through to the bar bistro area.

Evacuation

'Evac Chairs' are available at the Dolphin Centre.

Accessible parking

There are parking spaces available for customers with disabilities in the Town Hall car park.

Sign language

Please call by minicom on 01325 380786 and let us know in advance so that trained staff are available for your visit.
An induction loop facility is in place within the Dolphin Centre's Central Hall and meeting rooms.

Telephone interpreting

If you visit us and your English is limited, we can offer telephone interpreting by facilitating one-to-one phone conversations, using the language of your choice, with a qualified interpreter.

Literature in large print or audiotape

All of our standard information is available at Reception.  If there is something else that you would like, we will do our utmost to provide it.

Dolphin Centre Card

To find out if you are eligible for a concession on activities, visit our offers page or collect an application form from Reception.

Changing Facilities 

There is a female and male dry changing area on the first floor of the Dolphin Centre. In addition to these sex specific changing rooms, there are inclusive changing areas on the ground floor with private cubicles which are open to everyone.

Toilets 

There are female and male toilets on all floors of the Dolphin Centre. There are also a number of gender neutral and accessible toilets on all floors. There is a 24 hour radar toilet located on the outside of the building opposite the Town Hall. To access the radar toilet .....

Accessible Change

Please read these documents/links before registering for the scheme.

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