Impartiality Policy

Aim
To ensure that all parties are treated equally, fairly and without making judgements.

Processes and Procedures

•	The service offers an impartial service with trained staff who will not treat one party with more favour than another.
•	Staff will respect other people’s opinions and choices and will not offer their own in exchange.
•	Staff will offer all the information available to ensure that parties make informed choices.
•	It will assist parents/carers to express their views with confidence so that they have an ‘equal’ voice.
•	It will ensure written information is accessible to all regardless of literacy skills or language difficulties.
•	Staff will offer mediation opportunities to resolve conflict and encourage communication between parties.
•	Staff are aware of the implications of equal opportunities and disability discrimination.
•	Staff will not have a vested interest in the outcome of any discussions.

Updated June 2018