Complaints and Compliments Procedure

One of the ways we continue to improve our service in addition to our evaluation forms is by listening to and responding to the views of our users. If anyone is particularly happy or unhappy with any part of our service we would like you to tell us. It does not address complaints made by staff or job applicants.

How to make a complaint

You can make a complaint about any aspect of the service, although you cannot use this service to say that you were unhappy with the information you were provided with if it was factually correct i.e. you would like to appeal to the SENDIST but there is no right of appeal available to you.

You can write to the Complaints and Information Governance Team at: Town Hall, Darlington, DL1 5QT

Telephone: 01325 406777
E-mail: complaints@darlington.gov.uk 
You can access an on-line form at www.darlington.gov.uk/complaints

We can only address complaints in relation to the service itself. If you are unhappy about the way in which either a school or a Local Education Authority have acted either before, during or after a mediation session, then any complains should be directed to the Secretary of State for Education or the Local Government Ombudsman at the following addresses:

Department for Education and Skills
Sanctuary Buildings
Great Smith Street
London
SW1P 3BT

Local Government Ombudsman
21 Queen Anne’s Gate
London
SW1H 9BU

Updated June 2018