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Cease Key Points of Access (04)


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The proposal is to terminate the Key Point of Access (KPA) and to streamline processes for the assessment and referral into Housing Related Support Services. The KPA is operated by both Housing Options and First Stop Darlington, who carry out interviews, complete needs & risks assessments and make onward referrals to commissioned service providers for vulnerable people in need of support. 


04 Cease Key Points of Access


 Keywords: voluntary sector VCS

Related FAQs

What will be the impact on voluntary organisations such as Citizen’s Advice, Age UK, GADD? What happens if they close?

What will be the impact on voluntary organisations such as Citizen’s Advice, Age UK, GADD? What happens if they close?

We fully support the work of our voluntary sector partners and hope to continue to work with them in the future. However, the financial situation is such that the Council is not able to continue funding these organisations at current levels. The likely impact of the budget proposals on these organisations is currently being identified, following discussions with the organisations most affected. We hope that they are able to continue their work by looking at where they can make further cost and efficiency savings, but we appreciate that in some cases this may not be possible and it will therefore mean a reduction in the support they can offer to the residents of Darlington.  It could lead to the closure of organisations if they are unable to make the necessary changes for them to be sustainable, which will be very regrettable. We want to avoid this happening and we will support organisations making grant applications where we can. We will also be undertaking work to understand the impact of any reductions in service on individuals accessing them. 

Your Say

2 comment(s)

This table lists comments from the public about this proposal


Cut C04 (Cease Key Points of Access)

I would be lost without the support form DISC Support for all. They help me with everything from reading my letters helping me with phone calls. Helping me to keep my flat and attend appointments. If this support was taken away from me I would have no one, this would affect my mental health starting off my paranoia and voices. I feel frightened at this thought and feel that my life would deteriorate.

Cut C04 (Cease Key Points of Access)

I need support because people like us wouldn’t get anything done. DISC has made things easier. I didn’t use the phone before and since getting help from DISC I can now use the phone. I’d be sorry to see it go. Thank you.