Darlington Borough Council provides a professional and proactive Closed Circuit Television (CCTV) monitoring function. We coordinate operations with Durham Constabulary and other statutory enforcement partners, over the years the CCTV operation has proved to be an essential tool in reducing crime and disorder in Darlington. The system comprises a number of cameras installed at strategic locations in the district, whose images are fed back to the control room based in the Town Hall. The control room operates a 24-hour a day, 365 day service, and acts as a contact centre for the Towns Shop/Pub watch radio link. This allows rapid reporting from business to business of any crime and community safety issues such as anti-social behaviour, alcohol related disorder and theft. We also provide call handling facilities and a contact point for Darlington Borough Councils lifeline services.
The following objectives have been established since CCTV began operating in 1994
- reducing the fear of crime
- deterring and preventing crime
- assisting in the maintenance of public order and reducing offences involving vandalism and nuisance
- providing high quality evidence which may assist in the detection of crime and the apprehension and prosecution of offenders.
- protecting property
- providing assistance with civil claims
- providing assistance with issues relating to public safety and health providing assistance and reassurance to the public in emergency situations
We provide the following services:
- Monitoring of CCTV cameras both private and commercial
- Monitoring of intruder, fire and other alarms, both private and commercial
- Monitoring of lone worker systems
- A contact for all Councils car parks
- Access to the bollards to the pedestrian heart areas
- Traffic reports to the local radio stations
We also can offer a range of services to businesses including linking their alarms to our monitoring centre and monitoring their CCTV cameras.
The control room staff are all fully vetted, trained and licensed and they work to the highest standards. Because of the sensitivity of the information handled within the Control Room visits are restricted but may be arranged by prior appointment.
For more information please contact the CCTV Duty manager on 01325 406116.
Access to information
Public requests for access to CCTV footage under the Freedom of Information Act 2000 or Data Protection Act 2018 will be handled by the Corporate Information Governance Officer who can be contacted on 01325 406777 or [email protected].
The provision of CCTV systems and the monitoring of cameras are regulated by the Information Commissioners Office [external link].
Darlington Borough Councils CCTV code of practice [word document] covers the operation of the CCTV system. It includes links to the various pieces of legislation governing the CCTV system, including Data Protection Act 2018, the Human Rights Act 1998, the Regulation of Investigatory Powers Act 2000 and the Protection of Freedoms Act 2012.
All staff employed to work in the control room have an advanced Criminal Records Bureau (CRB) vetting check carried out on them. A Security Industry Authority (SIA) licence [external link] which allows them to operate the CCTV cameras for third parties under contract.
You can view our CCTV service quarterly report here [pdf document]
Mobile CCTV cameras deployment guidelines [pdf document]
Portable CCTV solutions can be provided where a short-term need has been identified. If problems re-occur, the equipment can be redeployed quickly and efficiently. The main aim is to gather evidence and the identification of offenders. Where appropriate, other additional supports will be explored with the community, including the use of problem solving, support from the Community Support Workers and Police.
How do I request Re-deployable CCTV?
Members of the public and community groups are encouraged to identify areas having problems with antisocial behaviour. Referrals can also be received from the Police and various Council departments. An evaluation of the problem is undertaken and the CCTV Single Point of Contact considers if the referral meets all the agreed criteria. If so, the CCTV is deployed at the first available date. Signs alerting the public to the use of Re-deployable CCTV in the area are put up prior to each deployment and removed when the cameras are taken away. If the decision of the CCTV Single Point of Contact is not to deploy a camera, the reason is recorded and signed off by the CCTV Manager.
How do we know if the CCTV has been effective?
At the end of the deployment a final evaluation is carried out. This looks at the various statistics before, during, at the end of the deployment and a couple of months after the cameras have been removed. This shows the longer-term impact the cameras have on the area.
Feeling safe when you’re at home and when you’re out and about is important to everyone
Councillor Jonathan Dulston, the Council’s cabinet member for Community Safety, takes a look behind the scenes in the Council’s CCTV Control Room. You can also view the video transcript [pdf document]