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Customer services

Welcome to Darlington Borough Council Customer Services

Our Customer Services Team aim to make it as easy as possible to report, book and pay for services.

do it online, see the page below for details

There are several public PC’s available at the Town Hall to access our online services. These are available to you during our opening hours.

Save time, do it online

Take a look below at just some of the tasks you can complete or visit our report it page for more details.

Report a Pothole or Flytip

You can report a pothole or a flytip through our online reporting facilities.

View your rent account and report repairs

If you are a council tenant, you can register for your Digital Home account. Digital Home allows you to view your rent, pay your rent, report repairs, send messages and print rent statements online from the comfort of your own home. 

Apply for Housing benefit or council tax support

Apply for Housing Benefit or Council Tax Support if your circumstances mean you’re eligible to receive it from Darlington Borough Council. Find the online forms to make a quick and simple application at Council Tax online forms & Housing Benefit online forms.

Apply for a Blue Badge

You can apply for a Blue Badge online.

Hand in documents for a Housing, Blue Badge, Council Tax, Business Rates or Benefits application

You can use our dedicated MyScan application [external link] to provide your documents to us from home.

You can provide documents for Blue Badge, Buss Pass, Council Housing, Council Tax, Business Rates or Benefits application.

You do need to have an active application in order to provide documents. We also have a Scan Station available in the centre during our opening hours.

the My Scan service logo

If the service you require is not available online you can contact us on the following numbers, and for any department not listed please visit our contact us web page for their phone number:

You can also contact us via email: [email protected]

The Customer Contact Centre

Customer Services are based at the Town Hall, Feethams, Darlington DL1 5QT. Our opening times are:

  • Monday to Wednesday: 8:30am – 4:45pm
  • Thursday: 9:30am – 4:45pm
  • Friday: 8:30am – 4:15pm

Visit the contact us page to find contact numbers for council services.

The customer service desk

Popular enquiries

Here is a list of the most popular enquiries we receive.

  1. Find out when my rubbish and recycling will be collected
  2. Find out my Council tax balance - you can do this by registering with My Darlington+. It is free to register and only takes five minutes to sign up.
  3. Set up a Council tax direct debit
  4. Council tax: exemptions
  5. Council tax: I want to change my address
  6. How to register on the electoral roll
  7. Am I on the Electoral Roll? You can find this out by emailing [email protected] or calling 01325 406444
  8. Order a repair to your Council house