Children’s services, including early help

Who do you keep information about?

We keep information about children and their families that are in need and/or suffering or likely to suffer significant harm, who require early intervention and prevention services and opt to take part in the Troubled Families Programme.

Why do you keep information about me?

The legal framework and government guidance says we need to collect information about children, their families and other people involved with them. We also use the information that we collect to check the quality of our services and, where necessary, to make changes to them and for research purposes. For more information on research please see our privacy notice for the national evaluation of the Troubled Families Programme. The GDPR conditions for processing we are relying upon for the provision of Children’s Services are:

  1. Processing is necessary for compliance with a legal obligation; and
  2. Processing is necessary for the provision of health or social care or treatment or management of health or social care systems.

The GDPR conditions for processing we are relying upon for the provision of Early Help Services (including Troubled Families Programme) are:

  1. Consent of the data subject; and
  2. Explicit consent of the data subject, unless reliance on consent is prohibited by EU or Member State law.

Who can see my information?

You can ask the Council for your information. If you need help with this, talk to your support worker or social worker. We will only share your information with the appropriate professionals who can support you. You will need to give consent for us to share your information. The only time we will share your information without your consent is when:

  • Somebody is at risk of harm.
  • To help prevent or detect a serious crime.

How do you store the information you keep about me?

All data is stored in accordance with the GDPR. We use two computer systems to store most of the information we have about you. We sometimes have information in paper files which are stored securely.

Is my information transferred to a third country or international organisation?

Your information will not be transferred to a third country or international organisation. If in the unlikely event we intended to share your information with a third country or international organisation we would contact you before transferring the information.

How long do you keep information about me?

Children’s Social Care Complaints - Looked After Children - 75 years from 18th Birthday / Complaints from Foster Carers - 35 years after carer has ceased to foster / Child protection - Destroy 35 years from closure - initial assessment and provision of advice 5 years / Children in need (who have not been adopted or looked after and who have not been the subject of a child protection inquiry) - Destroy 10 years from closure / Process involving individual case management of services or support to unaccompanied minors (such as Asylum Seekers) if not 'looked after' - Destroy 10 years from closure. 

This information is destroyed securely when we no longer need it.

Is my information used to make an automated decision about me and/or for profiling purposes?


How did the Council get my personal data?

In cases where your personal data was obtained from a source other than yourself or your representative, we will inform you of the origin of the information within 1 month, unless that information is being used to contact you, in which case, that information should be provided to you at the latest, upon first communication with you. However, it is not necessary to provide that information in cases where you already possess the information, where recording or disclosure is expressly laid down in law or where provision of the information proves impossible or would involve disproportionate effort.

What sort of information do you keep?

We may use the following information about you to make sure that we provide you with the right service, advice or support. 

Personal data:

  • Name
  • Identification number
  • Location data
  • Online identifier
  • One or more factors specific to the:-
    • physical
    • physiological
    • genetic
    • mental
    • economic
    • cultural
    • social identity of that natural person.

Special categories of personal data:

  • Racial or ethnic origin
  • Data concerning Health
  • Data concerning Education
  • Data concerning Offences against Children or Vulnerable adults
  • Data concerning a natural person’s sex life or sexual orientation.