How to use this website

Accessibility statement

Our accessibility policy and statement,explains our website's current level of accessibility.

Browsers we support

Our browser support page contains information about which web and mobile browsers work with our website.

Cookies our site uses

Our cookies page contains information about how we deal with cookies and the EU e-Privacy directive.

Documents

You will need Adobe Reader [external link] to view PDF documents. It is free to download.

We also have Microsoft Word and Excel documents on this website. If you have Microsoft Office installed on your computer you will be able to view them, if not Microsoft offer free apps on IOS and Android.

External websites

We link to all external websites (pages which are not part of this website) and documents in new windows. If a link points to an external site, it will say so in the link.

Links to other pages on this website will open in the same window.

We get a lot of requests from members of the public and organisations asking for us to link to their websites from www.darlington.gov.uk. Although we will consider your request, we reserve the right to refuse to add links to this website.

Our legal disclaimer states that we are not responsible for the content or reliability of websites that we link to.

Google Maps

We use Google Maps on this website.

We make every effort to make sure that the information provided in the maps is accurate and up to date. However, we can't be held responsible for any inaccurate or missing information.

If you think that any information on this map is incorrect, email us at [email protected] and we will try to get it fixed.

Further information about the terms of use of Google Maps [external link].

Why does your website want to know my location?

If you are looking at our website on a compatible device we can use your location to plot your current position on a map. This may be useful to help you see how close you are to something on the map. We do not store this information and if you say no your location is not passed to our website. 

Google Translate

Google Translate allows you to translate the most of the pages on our website into over fifty different languages. We hope that this will make more of the content on this website accessible to a wider range of people.

The translate link is on the bottom right-hand side of all pages.

You cannot translate documents, but you can paste the content from the document into the Google Translate website [external link].

Google uses clever software to make the translations. This means that the translation will be of the most common use of a word and may not necessarily take the context a word is used in into account. The translation should still be understandable though. 

High contrast view

You can view a 'high contrast' version of this website by clicking on the 'High Contrast View' button at the top of every page. The high contrast view will display light text on a dark background. To return to the standard view of the page, select 'default view' where the high contrast button was before.

Legal disclaimer and information

Read our legal disclaimer for this website, including our policies on third party software and linking to other websites.

Mobile version of website

This website uses a responsive layout, meaning that it should resize itself to fit the screen you're viewing it on. This should be automatic and doesn't require any changes from you.

My Darlington+

My Darlington+ is a free service that lets you create an account on our website. Features include;

  • View bin collections and receive reminders to put your bin out.
  • Complete (and track some of our) online forms
  • Get alerts when a page is updated that you've bookmarked
  • Create a customised events feed
  • View your Councillors and see when their ward surgeries are
  • See what's nearby

Online forms

Our online forms allow you to interact with the council online at a time to suit you.

Open data

Open data is information which is freely available for use by the public.

Privacy policy

View our privacy notice page to find out how we keep your personal data safe and secure.

Rate this page

You can use our online form to let us know if a page is good, okay or needs improving.

To use this, visit the page that you want to comment on and click on the "rate this page" link - you will be taken straight to the form.

Please provide as much detail as you can, for example - any broken links or information you think is inaccurate.

You can remain anonymous, but if you are happy for us to contact you for more details please provide a contact email address.

Searching the website

There are several ways which you can search for information on this website:

  • A-Z of council services, which lists information alphabetically
  • The search box, which is available on the top right of every page. 

Social media profiles

We are on several social networks. In our social networks section you can find a list of our accounts, as well as our terms of use and how we will deal with your enquiries.

You can also share information on many social networks by clicking on the buttons at the bottom of every page on this website. This functionality is provided by Addthis [external link].

Statistics

Find usage statistics for this website.

Videos

All our videos are available on our YouTube channel [external link]. Some of our videos are also embedded on our website.

Videos with spoken narrative will either be captioned or have a transcript.

We are only responsible for the videos contained in our YouTube channel. Related videos are not under our control.

There are more accessible versions of YouTube available if needed, for example accessible interface to YouTube [external link].

Websites we look after

The websites below are owned and maintained by Darlington Borough Council.

Domain names

We own several domain names which redirect back to this website. These include:

We also manage and maintain several social networks on platforms like Facebook and Twitter.