Privacy policy

We want to ensure that when you visit our websites, you can do so in the confidence that your personal data is safe and secure.

This policy applies to the following websites and the online functionality contained in them:

  • Darlington Borough Council website (
  • Darlington Hippodrome
  • Do the Localmotion
  • DLD Live
  • Ingenious Darlington
  • Invest In Darlington
  • One Darlington
  • Lets Go Tees valley
  • Darlington Cares
  • Darlington Safeguarding Board
  • Darlington Advice Volunteers
  • Darlington Local Plan
  • Darlington Social Care Recruitment

It does not apply to any other sites, including websites which we may link to from these pages (see other websites).

Due to changes in legislation and improvements to the website, we may need to make changes to this privacy policy from time to time. Any changes we make in the future will be posted on this page.

Anonymous information

We collect anonymous information when web users access our site.

This may include:

  • Your computer's IP address (more information about IP addresses below)
  • The browser and operating system you are using
  • The date and time of your visit
  • The pages you have visited.

We use this information to

  • Help develop the website (for example, if we know which browsers web users are accessing this website with, we can make sure that the site is compatible in that browser)
  • Help us determine which pages web users are visiting so we can improve navigation on the website
  • Help identify certain accounts on My Darlington+ so we can troubleshoot problems with accounts
  • Allow you to participate in interactive features of our service, when you choose to do so
  • Notify you about changes to our service

This information does not contain personal data and we will not be able to trace it back to an individual.


There is more information about Cookies and how we have dealt with the EU e-Privacy directive on our Cookies page.

IP address

An Internet Protocol (IP) address is the numeric address of a computer and is determined by your internet service provider. It is different to your house address and although we can determine a rough geographic location from it, we cannot use it to identify you personally.

We use the IP address to identify individual computers. For example, we can use it to find out how many computers outside of Darlington are accessing the website.

In the event of serious criminal misuse of the internet, your internet service provider and the police may be able to use your IP address to identify you.


If you use the mobile version of this website and use a page with a Google Map on it, you have the option of pinpointing your exact location using your mobile phone. You can also use this functionality on Firefox 3.6+, Internet Explorer 9+ and Chrome 10+. This functionality is optional and we do not store/track your location when using this service.

Personal information

We will not capture and store any personal information about you when you visit our website, unless you voluntarily choose to (for example, if you fill in an online form, email us or sign-up to My Darlington+).

We may ask for certain information such as your name, address, telephone number or email address. We will not pass this information on unless:

  • When our services are provided through partnerships with other organisations and we need to share information with these third-parties
  • We are legally obliged to do so

We may use non-personal information (for example, comments) for research purposes and reports. If this happens, we will not personally identify the person who provided the feedback.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

Social networking and discussion forum

View our legal disclaimer for social networking and discussion forum to find out about confidentiality when posting on our social networking profiles or discussion forum.

My Darlington+

In order to receive all the benefits of My Darlington+ you will need to register. If you register for our basic service we require your name, address and email.  Your email address is used as a username so it can be used to identify your account if you have any problems and we use your address so that we can give you personalised information such as your refuse collection.

We will only contact you by email if there is a problem or a change to My Darlington+ and we need to make you aware of some unavailability or you need to make a change to continue using the service.

You will need to actively subscribe to receive alert emails for bookmarked pages, events and refuse collections.

If you want to take advantage of other functionality (for example, viewing your council house/garage rent balance online), you will need to provide additional information. This includes your housing rents number and date of birth. This information will be used for verification purposes and we will not pass any of this information to a third party.

Data Retention

As long as you log regularly into your My Darlington+ account we will continue keep your account open and the data within it.  Once an account has not been logged into for 2 years we will delete this account and the data held within My Darlington+. 

Online payments

All pages which are used to collect payment details are secure pages (they have a web address starting with 'https' rather than 'http'). This means that any payments you make through this website are encrypted.

Personal details supplied through online payments will be held and/or computerised by us for the purpose of processing your payment. Some personal details will be disclosed to banks and other financial institutions in order to process your payment. Your personal details will be safeguarded and will not be divulged to any other individuals or organisations for any other purposes.

Data protection and access to information

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you.

The Access to Information Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

More information about Data Protection

Other websites

Our site may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We ask that you check these policies before you submit any personal data to these websites.

The Internal Market Information System (IMI)

The IMI is a piece of software developed by the European Commission to make sharing information between ‘competent authorities’ in European Union (EU) member states easier. Competent authorities are local, regional or national bodies that have responsibility for implementing certain aspects of the law.

We will only share information that you provide to in very limited circumstances, for example, if you apply to set up a business in another EU member state and they need us to check certain details about your trading history. 

Darlington Borough Council is the data controller for this information, which means that we are responsible for making sure that we only share data in accordance with the Data Protection Act 1998 and other applicable legislation. If you would like to know more about the way we use the information you provide to us, please contact the Complaints and Information Governance Team on 01325 388905. You can also find out how to access the personal data that we hold about you by visiting our subject access request pages.

Cross Council Privacy

As well as the above digital privacy policy the Council has a privacy policy that covers other services. This can be viewed by following the link below.

Privacy Notice