Customer services partial reopening

Customer services partial reopening
01 June 2020

In line with the national lockdown being eased and new rules on the registering of births, Darlington Borough Council is taking steps to reopen the Customer Services Centre.

From Wednesday 3 June we’re partially opening the Customer Services Centre with new safety measures and social distancing guidelines in place. The new opening hours will be 10am – 3pm.

Decisions on opening are being made on a service by service basis, only select services will be available, starting with the Register Office. This will be regularly reviewed. In order to keep staff and the public safe, and to ensure social distancing, the way the service is operated will be very different. In line with public health and government guidance:

  • Customers will be seen by appointment only, no access will be granted without an appointment
  • Customers will be asked to attend alone if possible to help with social distancing
  • People must arrive at the time of your appointment, there will be no waiting area
  • There will be security at the entrance to manage the appointment system
  • Customers will be asked about Coronavirus symptoms when booking an appointment, and on entering the building – please do not attend with symptoms
  • Staff will be in PPE and working behind screens, hand sanitiser will be available for staff and customers
  • No payments will be taken at the town hall, any payments must be made online or over the phone

Councillor Charles Johnson, Cabinet member for Resources said:

 “It’s great news that people will now be able to register the births of those children who have been born during lockdown. We have worked very hard to make sure that the Customer Services Centre is safe for both staff and the public on reopening.

“Visiting the Town Hall will be a very different experience, but the new measures are to ensure everyone’s safety. We will continue to review service areas and reopen as it is found to be safe.”