Concessionary bus passes

Is Your Pass Valid?

Concessionary Cards Image Trans Small

Ticket machines on local bus services now indicate if a Concessionary Travel Pass is not valid for travel

For further information please click here for the pdf document

If you have reached pension age or are eligible disabled you can travel free of charge anywhere in England between 9:30am and 11pm on weekdays and at any time on weekends and bank holidays, using a concessionary bus pass.

Darlington has enhanced the national scheme and offers companion passes for those who require assistance to travel by bus within the Borough.

Who can apply?

  • those who are of the pensionable age, applicable to a woman (irrespective of whether you are male or female) - find out  your pensionable age [external link]
  • those who meet the national criteria for Travel Disability as someone who:
    • is blind or partially sighted
    • is profoundly or severely deaf
    • is without speech
    • has a disability, or has suffered an injury, which has a substantial and long-term adverse effect on his ability to walk,
    • does not have arms or has long-term loss of the use of both arms
    • has a learning disability, that is, a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning
    • would, if he/she applied for the grant of a licence to drive a motor vehicle under Part lll of the Road Traffic Act 1988, have the application refused pursuant to section 92 of that Act (physical fitness) for example - on the grounds of epilepsy or a severe mental disorder. Persistent misuse of drugs or alcohol does not qualify you for a bus pass

How to apply

If you think may be eligible for a concessionary bus pass, you will need to:

I've lost my pass, what do I do?

If you think you lost your pass while using public transport, contact the appropriate operator. Call Traveline on 0871 200 22 33 if you are unsure which operator’s service you were on.

If the operator has not found your pass, you will need to contact customer services and request that a replacement pass is sent out to you. There is an administrative charge of £10 for the replacement pass. If your pass was stolen and you can provide a crime reference number, this charge will not apply.

My concessionary pass is a smart pass, how do I use it?

How to use a smart pass [pdf document]

My smart concessionary pass does not work, what do I do?

If your pass doesn’t work on the reader you will need to contact the council who issued you with the pass.

If your pass doesn’t work because it has been reported lost or stolen to your issuing authority or if it has expired you will have to pay the normal full adult fare to travel.

If the problem has arisen because your pass is faulty, then the issuing authority will issue you with a replacement pass free of charge. You will still be allowed to travel but it is important that a replacement pass is ordered for you straight away.

You will keep the faulty pass until the replacement arrives. When your new pass is delivered, the old faulty pass will need to posted back to your issuing authority.  The old pass can then be sent for testing to find out why it hasn’t worked.

If a faulty pass is repeatedly used over a period of time and the issuing authority has not been contacted for a replacement pass, then the faulty card will be hotlisted to prevent its further use.

If your pass doesn’t work and the bus driver tells you it needs to be changed, contact customer services on 01325 405222.

Remember, only the council that issued you with the faulty pass can order a replacement.

Information for bus operators

Statutory notice to bus operators 2016/2017 [pdf document]

Consultation on proposal to withdraw companion entitlement

Presently, disabled people who are unable to travel on bus services without the aid of a companion, are eligible for a concessionary bus pass that has a companion entitlement (known as a ‘companion pass’).

This is an addition that Darlington Borough Council has introduced that is above what is required to be provided by the national statutory scheme.

The current pass entitles companions to travel for free with the pass holder in Darlington, County Durham, Northumberland and Tyne and Wear.

Darlington Council is proposing to revert to what is required under the national scheme and as such are proposing to withdraw the companion pass and replace it with a disabled pass.  As the holder of a companion pass and as this is a change in policy the Council needs to undertake consultation and understand how this will impact on yourself as a current bus pass holder/new applicant, your family, carers and companions before making a decision.

The proposed change will mean:

  • You would be issued with a disabled pass.
  • You would still be entitled to travel for free anywhere in England.
  • Your companion’s journey would no longer be free.

What you need to do now

Let us know if you have any comments on how the proposed withdrawal of the companion pass will impact on you.  For example:

  • If a companion wasn’t able to travel with you for free, would you still be able to go out in the same way you do now?
  • Who would pay for the companion to travel with you?  Would this cost fall to you, or the companion?
  • What impact would the proposed change have on your ability to shop, go to health appointments, visit friends and other things you do by bus?
  • What would this mean for your companion and the care they could offer you?

Please get in touch, either by writing to us at Concessionary Travel Team, Darlington Borough Council, Feethams, Darlington, DL1 5QT, or by emailing by Friday 13 May2016.