Bulky waste collection

Eastbourne ward collections notice

We have changed the collection day for the Eastbourne ward from a Wednesday to a Friday.

If you already have a bulky waste appointment with us and you live within the Eastbourne ward your collection will still take place on a Wednesday.

Any new bulky waste collection's booked within the Eastbourne ward will be for a Friday.

Bulky waste is items that can't go in your normal rubbish or recycling bin. A full list of what we can and can't collect as bulky waste can be found below.

We collect bulky waste items Tuesday to Friday between 7am and 4.45pm. Find yourbulky waste collection day here 

The cost for up to six items is £18.22

Two black bags of household waste counts as one item. If you have more than six items we will charge £18.22 for each set of six items, up to a maximum of 24.

Card payments must be made at the time of booking a bulky waste collection.

Book a bulky waste collection

You can book a bulky waste collection online using the button below. You must have a My Darlington+ account to use the online service.

We can't collect items from your back garden or yard.

There has been a problem!

This service does not collect garden waste 

Please note, we no longer take garden waste. Please see details of our garden waste subscription service.

Items we will collect

  • Bath
  • Bath panel
  • Bed base/frame
  • Bicycle
  • Bidet
  • Boiler
  • Bunk bed
  • Calor gas heater (no gas bottles)
  • Carpet (one roll or one bag of carpet pieces)
  • Chair/stool
  • Clothes horse
  • Cooker
  • Computer equipment – monitor/screen
  • Cot/Cot mattress
  • Dishwasher
  • Doors – internal
  • Doors - external, front or back door, single garage door (only), patio door
  • Drawers
  • Electrical – vacuum cleaner
  • Electrical – microwave
  • Electrical – video recorder/DVD
  • Electrical – music system/speakers
  • Electric Fire
  • Fire surround
  • Fish tank
  • Freezer or fridge (please note we don't collect these items from commercial properties)
  • Garage doors
  • Garden equipment – lawnmower, strimmer
  • Garden equipment – strimmer, fork, hoe, spade
  • Glass – if smashed in a box 
  • Headboard
  • Hand basin
  • Kitchen cupboard
  • Mattress
  • Ottoman
  • Pet Equipment –  rabbit hutch, dog kennel
  • Piano - Upright & Grand
  • Play equipment – slide, swing or climbing frame (must be dismantled before collection)
  • Pouffe
  • Radiator
  • Refuse sacks (up to 12 bags, not garden waste)
  • Satellite dish
  • Sofa (three piece suite counts as three single items)
  • Shower cubicle
  • Sofa bed
  • Toilet
  • TV 
  • TV aerial
  • Table 
  • Tumble dryer
  • Underlay (one roll or one bag of underlay pieces)
  • Wardrobes (dismantled)
  • Washing machine
  • Window or window frame

Items we won’t collect

  • Asbestos
  • Car parts
  • Car batteries
  • Concrete
  • Cooking Oil
  • Fence panels
  • Fridges/Freezers from commercial properties
  • Fluorescent Tubes
  • Garage Door - double size
  • Garden Waste
  • Gas Bottles
  • Hazardous waste
  • Hot tub
  • Laminate flooring
  • Large tonne dumpy bags full of waste
  • Medical waste
  • Mobility scooters
  • Oil Drums (full or partially full)
  • Paint tins (full or partially full)
  • Plaster board (gypsum)
  • Railway Sleepers
  • Rubble
  • Shed/s
  • Tyres
  • Wood

Terms and Conditions  

  • Everything must be out by 7.00am on the day of collection. The items should be on the boundary of your property and as near to a vehicle collection point as possible.
  • We can't collect items from your back garden or yard.
  • The items must not obstruct anyone else's property. 
  • Items must be kept dry. We can’t pick up items that are soaked with water such as mattresses or sofas.
  • Large, heavy objects must be secured or laid flat in order to prevent injuries. 
  • You will need to dismantle play equipment and large wardrobes.
  • In poor weather conditions we may need to re-arrange your collection.

Amending a collection 

  • You can’t amend or add items to your collection once it has been booked and paid for. You will need to cancel the collection by calling 01325 405111 and then you will be able to re-book it. Please note, if you do rebook, the original collection day may not be available.
  • You can change the date of the collection if you call before 1pm, the day before the original date.

Cancelling a collection 

You can cancel a collection and receive a refund only if you call before 1pm the day before the planned collection. You can do this by calling 01325 405111.

Commercial waste 

Commercial waste is chargeable at £35.36 (no VAT) per 15 minutes of loading time. Call 01325 405111 to book. An assessment of the waste may be needed.

We do not collect fridges or freezers from commercial properties.

Collection from charities 

We do not class charities as commercial organisations, so the standard charge of £18.22 per six items applies. Call 01325 405111 to arrange a collection. Collections must be made from a registered charity address.

Donating unwanted furniture 

If you have good quality furniture that you no longer want, you may be able to give it to King's Church Darlington or FRADE. Both run a non-profit furniture recycling scheme where people on income-based benefits can buy items.

The tip

If you prefer, you can take items yourself to the tip and dispose of them there. If you are using a commercial vehicle you will need a permit and you will need to check if your items can be disposed of free of charge.