Car parking information
- Pay and display
- Park and pay by phone
- Electric car charging points
- On street parking
- Motorcycle parking
- Parking outside the bay
- Double yellow lines
- Crossing points
- Taxi ranks
- Blue badges
- Issues with parking on a residential road
- Issues with parking outside a school
- Applying for a waiver whilst carrying out building work
Charges apply between the hours of 8am to 6pm every day including bank holidays (except East Street 9:30am-5pm on Sunday).
Our car parks (with the exception of East Street) are open for use 24 hours a day, seven days a week. Charges vary.
Have plenty of change for the machine before you set out (some older machines may not take £2 coins). Ticket machines do not give change.
Read the information on the front of the machine or tariff board to ensure you are paying the correct amount as these vary between car parks and are subject to change.
Ensure that the ticket is clearly visible on your vehicle before leaving the car park. Leave plenty of time to get back to your vehicle.
If the pay and display machine is out of order please use the other machines within the same car park/street if available. You can report a broken machine by calling in 01325 405222 office hours or 01325 405999 out of hours.
Parking and paying by phone is quick and simple to use. You don't have to display a ticket and you can get text reminders before your parking is due to expire.
To register free, call 01325 973000 or visit the paybyphone website [external link]
If you are an existing user call 01325 973000 or text INFO to 65565 for instructions on how to pay by text.
You can also download a free application for your phone.
- paybyphone - Android [external link]
- paybyphone - Blackberry [external link]
- paybyphone - iPhone [external link]
Please visit the car parks page for car parking codes.
Frequently asked questions [external link]
How to use [external link]
There are two car charging points at East St car park (behind Wilkinsons) and Feethams Multi storey car park, please note Feethams multi storey is pay on exit therefore charges apply for parking time used.
Please check signs before parking on the street. There is at least one pay and display ticket machine located in each designated street. Details of charges can be found on the machine.
Delivery vehicles can park without charge as long as they are actively loading/unloading to an adjacent property.
There are various free spaces within the town centre car parks dedicated to motorcyclists, view the car parks page for more information.
Motorcycles parked elsewhere within a car park must pay the appropriate fee. You must keep the pay and display ticket.
Parking a vehicle in a space intended for a motorcycle may result in a fine.
You must park your vehicles within the boundaries of a parking bay. If your vehicle does not fit within one bay then you can straddle bays and purchase and display a ticket for each bay/part of bay you are using or find alternative parking. If any part of your vehicle is outside the marked bay(s) you have purchased a ticket for then a penalty charge notice will be issued.
Parking out of bay can be a hazard to other motorists and pedestrians and can also prevent other motorists from getting a parking space.
Disabled bays are marked with yellow hatched areas on either one side or both sides of the bay. These areas have been marked to give extra room for disabled drivers/passengers to get in and out of their vehicles. The hatched area does not form part of the bay. Do not park within the hatched areas as this could cause an obstruction to other users of the car park and will result in the issue of a penalty notice.
Double yellow lines along the edge of the road mean no waiting at any time. However you may stop while passengers get into or out of the vehicle or to load or unload unless there are also loading restrictions.
For more information about parking on double or single yellow lines, please view the civil parking enforcement procedures [pdf document]
Crossing points are provided where older people, disabled people, wheelchair users and people with prams and pushchairs should be able to cross safely and conveniently, without obstruction.
Inconsiderate parking obstructs these crossing points. It is a safety hazard and is also an offence.
It is illegal for any vehicle other than a Hackney Carriage to park on a taxi rank.
However, in some cases ranks may only be specified for taxis at specific times. Please refer to the signs for further details.
If you are concerned that a vehicle is causing an obstruction to the flow of traffic in a residential street or road (for example, it is parked on the corner of the road, making it difficult to see oncoming vehicles or on the pavement) you need to contact Durham Police [external link]
If a vehicle is parked illegally on yellow lines, a loading bay, a residents parking bay or pay and display bay, our civil enforcement officers can issue a penalty notice - contact us on 01325 388799 or email@example.com.
Please remember that you do not have a legal right to park outside your house, even if you have a residents parking permit.
To request yellow lines or white lines in a road please call 01325 406708.
If a car is parking on zig-zag lines outside a school, or illegally on yellow lines - contact us on 01325 388799 or firstname.lastname@example.org. Please include as much information as possible, including registration number, school and times. As cars are usually only there a few minutes to pick up and drop off children, the car may be gone by the time you contact us, but we may be able to establish a pattern.
If a car is parked on the pavement or causing an obstruction to the flow of traffic, you need to contact Durham Police [external link]
To apply for a waiver on yellow lines, resident parking bays, on street paid parking or limited waiting areas, loading bays and disabled bays please contact 01325 388799. A £5 charge for 24 hours will be implemented for parking in these areas if works are being carried out. Payments can be made by credit/debit card or in cash at customer services
The following criteria must be met for a waiver to be granted:
- constant access to the vehicle is required for the duration of the job
- there is no alternative free parking or on street pay and display parking nearby where the vehicle could be parked
Drivers will not have to pay the waiver if there is nearby free unrestricted parking or on street pay and display parking where you can pay up to £2 for 2 hours (if the job will take less than 2 hours).