Consumer advice

If you require consumer advice please contact the Citizens Advice consumer service.

Visit the advice guide website [external link] or telephone 03454 040506


A scam is a scheme designed to con you out of money or your personal details. See leaflet for Top 10 tips on how to take your stand against scams [pdf document]

Visit the Citizens Advice website for information about scams and how to keep safe [external link]

Product recalls

In the last six years, over 250 electrical products – ranging from mobile phone chargers and accessories to large ‘white goods’ like fridge-freezers and dishwashers – have been recalled. The recalled products have been known to cause severe injury and deaths and the majority of electrical recalls are due to a risk of fire or electrocution.

To help people check the electrical products in their homes, the Electrical Safety Council [external link] has developed an online product checker.