2023.10.03 Safety Report: Shimano - Hollowtech 11 Speed Crank Arms for Bicycles

03 October 2023

The following notice has been issued by the Office for Product Safety and Standards.

Product
Shimano Hollowtech 11 speed crank arms for bicycles

Type
Hobby / sports equipment - Bicycle cranksets

Brand
Shimano DURA ACE and ULTEGRA

Country of origin
Japan

Product description
Five models of bicycle crank arms.

Affected models
FC-6800 - ULTEGRA, FC-9000 - DURA-ACE , FC-R8000 - ULTEGRA , FC-R9100 - DURA-ACE, FC-R9100P - DURA-ACE

Sales period
2012 to 30 June 2019

Affected production codes
KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE and RF

Hazard
The product presents a risk of injuries as it has been identified that the outer cover of the crank arm may start to separate from the main crank arm body, posing potential fall and injury hazards to consumers.

The affected products do not meet the requirements of the General Product Safety Regulations 2005.

Corrective action
Shimano Europe has established an inspection and replacement programme. If a crank arm fails inspection, Shimano Europe will provide a replacement of equal or greater value than the previous crank arm, at Shimano Europe's sole expense.

Users should consult the consumer notice to check whether the inspection programme applies to their crank set. Further information on the corrective action can be found on the Shimano website.

Full notice