2023.10.16 Safety Report: Samsung - Gas Hobs

23 October 2023

The following notice appears on the Argos website.

There is a safety issue with an elbow connector that connects to the external gas supply on some Samsung gas hobs manufactured by a third party. This connector can potentially fail.

Model numbers
NA75J3030AS
NA64H3000AK
NA64H3010AS
NA64H3110AS
NA64H3010AK
NA64H3030AS

What do I need to do?
If you own one of the affected gas hobs, please get in touch with the Samsung dedicated contact centre on 0800 046 5458 or register online. From there, you will be able to arrange for a Gas Safe Registered engineer to come to your home to check if the gas elbow connector on your gas hob is one of those affected by this issue. If so, it will be replaced.

If your gas hob is installed in a caravan, leisure home or motorhome, you should safely disconnect it from the LPG cylinder and get in touch immediately.

If you smell gas or otherwise believe there is a gas leak, you should follow the steps on the Gas Safe Register website. Alternatively, contact the National Gas emergency helpline on 0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland.

The health and safety of our customers is our absolute highest priority, and Samsung are taking steps resolve this issue as swiftly as possible.