Get Involved

Here is a list of some of the different ways you can get involved with us. If you would like to take part in any of these please contact 01325 405333 or

Readers panel 

The readers panel is a group of tenants who give their time voluntarily to read leaflets and newsletters to make sure that we haven’t filled them with jargon that people won’t understand.  Leaflets and other publications that have been to the readers panel have the panel logo to show that it has been passed by them. 

Mystery shopping

A ‘mystery shopper’ is someone who helps us test and monitor the quality of our service, check to make sure that they are of a high standard, to ensure we follow procedures correctly and to identify where improvements can be made.

All volunteers are provided with training so that they can play an active part in a series of mystery shops to monitor service delivery.  Mystery shoppers will usually take part in four mystery shops a year.

It can be done in person, by telephone, by letter, by email, over the internet or in any way that tenants make contact with us.

Mystery shopper application form [pdf document]

Residents association

Have your say how your estate is managed and how the service we provide can be improved. Joining an association is also a great way to get to know your neighbours and build community spirit.

There are currently associations in:

Haughton - meet on the first Thursday of every month at St.Andrew's Church Hall
Skerne Park and Parkside
- meet on the second Thursday of the month, 6:30pm at Skerne Park Youth and Community Centre
- meet on the second Wednesday of every month at Rosemary Court
North Riverside - meet the first Tuesday of every month at the Havelock Centre

If there is not an association in your area, we can help you set one up. We will provide financial assistance and help you find external funding. Contact 01325 405333 for more information.

One off meetings and focus groups

We often hold one-off meetings and focus groups to discuss specific topics. If you'd like to get involved please let us know.

Leaseholders group

The Leaseholders group was set up to give leaseholders the opportunity to get involved in housing issues that affect them. 

The group meets every six months and meetings are open to anyone who wants to come along and take part. 

You can also...

Join your local community partnership