Healthcare support services

Who is this Apprenticeship for?

This apprenticeship is for any eligible candidates, who wish to earn a wage while developing their skills and knowledge needed to be able to pursue a career within the hygiene and cleaning industry. This occupation is found in a range of workplaces where specialised cleaning techniques and skills are needed to maintain a safe and hygienic environment. 

There are two routes to this apprenticeship, which are:

• Healthcare cleaning and hygiene operative
• Commercial cleaning and hygiene operative

Cleaning hygiene operatives will work both independently and as part of a team. They will report to a cleaning supervisor or service leader. They will work both during normal working hours and outside of normal working hours, depending on the environment they are in. They may also need to provide services immediately throughout the day. Healthcare cleaning and hygiene operatives work in places where infection control and sanitation are important for the wellbeing of service users. High levels of cleanliness are needed to avoid the growth of bacteria and the spread of diseases and viruses.

Places a healthcare cleaning operative may work in include:

• Hospitals
• Care homes
• Doctors or dentist surgeries
• Healthcare settings within prisons.

Commercial cleaning and hygiene operatives work in environments where people mix and that must be thoroughly cleaned to ensure they are always safe and hygienic. This could include environments with heavy footfall. These environments need high levels of hygiene and cleanliness to prevent the growth and spread of micro-organisms and bacteria.

Places that a commercial cleaning operative may work in include:

• Food and delivery premises
• Hotels and accommodation
• Shopping centres
• Offices
• Public transport and stations
• Public spaces
• Factories
• Education buildings
• Leisure facilities
• Government buildings

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates aged 16-18 will have achieved a minimum of GCSE Grade 1 (G) or equivalent Level 1 in English and Mathematics.  We also offer Functional Skills English and maths at Level 1 and Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, normally for a minimum of 30 hours, in a role that suits the skills requirements of this apprenticeship. If you are not already employed, in this type of job role, you could search our apprenticeship vacancy page at:

www.darlington.gov.uk/jobs-and-careers/apprenticeships/apprenticeship-vacancies/

New applicants will be contacted by a vocational delivery tutor to determine suitability/ eligibility prior, give information and advice on the next steps.

Shortlisted applicants will be sent to the employer, to then follow their recruitment procedure. Unsuitable applicants will be signed posted to other areas of our service to develop transferable/ employability skills, with a view to ensuring they are suitable for other apprenticeship positions in the future.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs, arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional and national economy.

What will the Apprenticeship cover?

The Healthcare Cleaning Operative Apprenticeship will

Develop the knowledge and understanding of:

• Managing risk and identify when there is a need for change from routine to enhanced cleaning protocols.
• Selecting and use the most appropriate cleaning agent for different surface types.
• Handling, using, and disposing of cleaning chemicals following Control of Substances Hazardous to Health Regulations (COSHH).
• Disposal of routine and non-routine waste, including segregation of waste into appropriate containers for storage, and disposal in line with environmental disposal legislation.
• Selection and safe use of cleaning equipment and machinery for routine and specialist cleaning tasks.
• Clean cleaning equipment and machinery after use.
• Principles of infection prevention and control.
• Recognising and report the signs of pest infestation.
• The principle of rapid response cleans.
• The principles of scheduled work priorities and periodic cleaning.
• The difference between disinfection and cleaning.
• Correct storage of equipment, chemicals, and consumables.
• The reasons for security of premises, cleaning equipment and materials, and the implications of a security breach.
• Soil classification, soil contaminant removal methods appropriate to levels of soiling.
• The importance of accurate data reporting.
• The importance gaining guidance and support.
• The principles of colour coding.
• Sustainable practices in the workplace.
• The principle of reporting shortages, incidents, accidents, and issues with delivering cleaning services.
• The principles of using supplied data to inform the demand for cleaning.
• Auditing and quality assurance processes.
• The principles of personal hygiene and PPE requirements in the workplace.
• Data protection legislation.
• The use of Standard Operating Procedures (SOPs) in line with national healthcare standards.
• Disassembling and assembling a range of service user and patient equipment for cleaning.
• Different ways to appropriately interact with a range of service users who may have complex needs or illnesses.
• The importance of preparing areas of work to be cleaned in line with contract requirements.
• The principles of cleaning according to specialist commercial requirements.
• Routine cleans according to a contract.

Develop the skills in:

• Conducting tasks according to documented safe ways of working.
• Selecting and use the most appropriate cleaning agent appropriate to different surface types.
• Using and disposing of chemicals following COSHH regulations and apply safety data sheets and dilution rates.
• Dealing with routine and non-routine waste in line with organisation policies and environmental disposal legislation.
• Preparing cleaning materials and machinery and check that all electrical equipment complies with PAT testing requirements.
• Clean cleaning equipment and machinery after use.
• Identifying potential sources of infection and put controls in place.
• Recognising the signs of infestation and report and monitor the problem according to local procedures.
• Recognising and respond to rapid response clean requests.
• Conducting scheduled and periodic cleaning, prioritising work where required.
• Conducting cleaning and disinfection tasks.
• Delivering housekeeping services including maintaining a clean storage environment, maintenance of equipment, stock control and rotation.
• Taking measures to ensure the security of cleaning equipment and materials, and premises.
• Communicating with colleagues, clients, and other stakeholders professionally.
• Using visual checks and objective auditing techniques to ensure that cleaning has been completed to contractual standards.
• Identifying and use correct methods for removal of contaminating material.
• Complying with data protection legislation.
• Using procedures for obtaining support.
• Applying colour coding correctly to conduct cleaning safely and effectively.
• Applying sustainable practices when carrying out duties.
• Applying procedures for reporting shortages, incidents, accidents, and issues with delivering cleaning services.
• Carrying out and record different types of cleaning methods.
• Using supplied data to plan cleaning tasks.
• Engaging with the audit and quality assurance process.
• Using PPE and comply with the organisational uniform policy to maintain required levels of hygiene.

Develop and demonstrate the following behaviours:

• Working with respect and professionalism.
• Working independently and as part of a team; escalating areas of concern and working to evidence based best practice.
• Working in a consistent manner, taking responsibility for your own actions, and completed work.
• A flexible approach to your work when required.
• Working in a sustainable way, considering the environment, and making best use of products and materials.

On completion of the on-programme element of the apprenticeship you will enter gateway to the End Point Assessment, which is the final assessment. This will be conducted by an independent end point assessor who will grade the assessment.

End Point Assessment Methods

To trigger the End Point Assessment, you must:

• Proof of English & maths GCSE minimum grade 1 (G) or equivalent level 1 qualification
• Submit any policies and procedures as requested by the EPAO.

The End Point Assessment consists of:

Knowledge Test (paper based or online): A 50-minute test, consisting of 24 multiple choice questions.

Observation with questioning: A 2-hour observation, with at least 5 questions asked during the observation.

Interview: A 30-minute discussion, consisting of 5 questions, to demonstrate the knowledge, skills and behaviours not covered in the observation and questioning.

This standard will be graded as Distinction, Pass or Fail

What could I do when I have finished this Apprenticeship?

You may gain employment with your employer and / or decide to complete the Level 3 Diploma in Cleaning Supervision Skills further education course or Team Leader/ Supervisor Level 3 Apprenticeship.

 You will also be given information and guidance to continue onto other courses.

Where and when will I learn?

During the course you will be expected to, normally, attend work a minimum of 30 hours per week where you will learn the skills and knowledge required to continue through your qualification. This may include shift working, bank holiday working and weekend working. You will be supported in the workplace through regular visits with your tutor and you will also be expected to come into the training centre (Coleridge Centre, DL1 5AJ) for support sessions. These sessions will allow you to complete coursework, receive instant feedback and ensure you are ready for the End Point Assessment

This on-programme taught element will typically take 12 months, but this is based on a vocational initial assessment to determine prior learning in this area and may be reduced. The course duration is based on the apprentice working 30 hours per week but will be extended if the apprentice works less hours. The End Point Assessment will be completed within 3 months of completing the on-programme taught element.

How much will the Apprenticeship cost?

There are no fees for this apprenticeship.

What do I do next?

You can:

View our latest vacancies

Or you can:

1. Apply for this apprenticeship area [external link] to be entered into a 'pool of candidates'. When a relevant vacancy becomes available we will contact you.
2. If you are already employed in this area and wish to join the apprenticeship training, or have identified an employer wishing to start you as an apprentice in this area, please contact us

Who is this Apprenticeship for?

This course is for any eligible candidates, who wish to earn a wage while developing their skills and knowledge needed to be able to pursue a career in health and care sectors.

Healthcare support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties like monitoring an individual’s conditions, checking on their overall progress, comfort, and wellbeing.

Depending on where you work, you may also help them to eat, drink, wash, dress or go to the toilet.  You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. You will also carry out non-clinical duties and, depending on where you work, this could include things like keeping records, making beds, tidying up your work area, returning or cleaning the equipment used during a clinical activity.

You will be able to address straightforward problems in your day-to-day work, reporting concerns and changes to the appropriate person in a timely manner.  HCSWs work in a range of healthcare settings and your team may include workers from both health and social care. You will report to a registered healthcare practitioner who will directly or indirectly supervise your work.

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates aged 16-18 will have achieved a minimum of GCSE Grade 1 (G) or equivalent Level 1 in English and Mathematics.  We also offer Functional Skills English and maths at Level 1 and Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, normally for a minimum of 30 hours, in a role that suits the skills requirements of this apprenticeship. If you are not already employed, in this type of job role, you could search our apprenticeship vacancy page at:

www.darlington.gov.uk/jobs-and-careers/apprenticeships/apprenticeship-vacancies/

New applicants will be contacted by a vocational delivery tutor to determine suitability/ eligibility prior, give information and advice on the next steps.

Shortlisted applicants will be sent to the employer, to then follow their recruitment procedure. Unsuitable applicants will be signed posted to other areas of our service to develop transferable/ employability skills, with a view to ensuring they are suitable for other apprenticeship positions in the future.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs, arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional and national economy.

What will the Apprenticeship cover?

The Healthcare Support Worker L2 Apprenticeship will:

Develop the knowledge and understanding of:

• The legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
• The scope of practice, limitations of own competence and who to ask for support.
• The principles of ‘person-centred care and support’, including principles of equality, diversity and inclusion, active participation, consent, and choice.
• The principles of a ‘duty of care’ and ‘safeguarding’, including the signs and types of abuse and ways to reduce the risk of abuse.
• The signs and symptoms that an individual is in pain, distress or discomfort.
• The signs and symptoms that an individual’s health and wellbeing is changing and ways to report changes.
• Techniques and principles to perform basic life support.
• The physiological states, their normal ranges and the correct tools or equipment used to measure them.
• The importance of prescribed medication and the limitations of own role in relation to medication
• The principles of hydration, nutrition and food safety.
• The activities of daily living and ways to support individuals in developing and maintaining their independence in carrying out these activities.
• Local systems to order and manage supplies and stocks.
• Methods to safely clean and dispose of materials and equipment, including ways to handle hazardous materials and substances.
• Local systems to manage appointments, including IT and telephone systems, how and where to sign-post individuals.
• Communication techniques to maximise understanding including for individuals with specific communication needs or wishes.
• The meaning of ‘capacity’, the differences between mental illness, dementia and learning disability and the impact of these conditions on an individual’s needs.
• The principles of health promotion, availability of services to support individuals with lifestyle choices and how referrals can be made if required.
• Ways to record and store information securely and in line with national and local policy and legislation, including the safe use of technology.
• The principles and organisational policies for confidentiality, duty of confidence and disclosure.
• The principles of infection prevention and control and the importance of good personal hygiene, hand hygiene and correct use of Personal Protective Equipment (PPE).
• The health and safety legislation, the principles of safe moving and handling of equipment and other objects and assistance of individuals.
• The meaning of ‘risk’ in the workplace, ways to identify and raise concerns and own responsibilities in relation to incidents, errors and near misses.
• The principles of continuing personal development and the local arrangements for appraisal and supervision.
• The principles of the ‘Care Certificate’.
• The principles of reflective practice.
• The principles of ‘quality improvement’.
• Ways to source evidence to support improvement in the workplace.

Develop the skills in:

• Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
• Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed.
• Work as part of a multi-disciplinary team to provide safe non-discriminatory person-centred care and support in line with individual’s established consent.
• Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm.
• Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and wellbeing.
• Recognise and respond to changes in individuals’ health and wellbeing.
• Perform basic life support.
• Undertake physiological measurements, selecting and using the correct tools or equipment.
• Assist the registered practitioner in encouraging individuals to take or use their prescribed medication.
• Promote access to fluids and nutrition in line with an individual’s care plan.
• Support individuals with activities of daily living to maximise independence in line with their desired outcomes and plan of care.
• Contribute to the storage of supplies and equipment.
• Contribute to the cleaning, disinfecting and disposal of materials and equipment.
• Support others with appointments, enquiries and referrals.
• Communicate with individuals using techniques designed to facilitate understanding.
• Recognise and respond to limitations in an individual’s mental capacity.
• Act on opportunities to support others to maximise their health, well-being, and positive lifestyle choices.
• Record and store information related to individuals securely and in line with local and national policies, including the safe use of technology.
• Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality.
• Maintain a safe and healthy working environment, using a range of techniques for infection prevention and control, including hand hygiene and the use of Personal Protective Equipment (PPE).
• Move and handle equipment or other items safely and assist individuals.
• Take action in response to identified concerns, risks, incidents or errors and near misses arising in the workplace.
• Participate in appraisal and supervision to support ongoing personal development.
• Participate in training and development activities including the Care Certificate Standards
• Reflect on own practice.
• Contribute to improvement activities in the workplace, for example collecting and logging data for audit.
• Use evidence to make suggestions.

Develop and demonstrate the following behaviours:

• Treat people with dignity.
• Show respect and empathy for those you work with.
• Be adaptable, reliable and consistent.

On completion of the on-programme element of the apprenticeship you will enter gateway to the End Point Assessment, which is the final assessment. This will be conducted by an independent end point assessor who will grade the assessment.

End Point Assessment

To trigger the End Point Assessment, you must:

• Proof of English & maths GCSE minimum grade 1 (G) or equivalent level 1 qualification
• Completed a showcase portfolio, demonstrating how you have met the knowledge, skills and behaviours.

The End Point Assessment consists of:

• Observation of Practice – 120 mins (90 mins observed and 30 mins Q&A).
• Professional discussion – 60 mins (underpinned with a portfolio of evidence).

This standard will be graded as Distinction, Pass or Fail.

What could I do when I have finished this Apprenticeship?

You may gain employment with your employer and / or decide to work towards the Senior Healthcare Worker Level 3 Apprenticeship.

You will also be given information and guidance to continue onto other courses.

Where and when will I learn?

During the course you will be expected to, normally, attend work a minimum of 30 hours per week where you will learn the skills and knowledge required to continue through your qualification. This may include shift working, bank holiday working and weekend working. You will be supported in the workplace through regular visits with your tutor and you will also be expected to come into the training centre (Coleridge Centre, DL1 5AJ) for support sessions. These sessions will allow you to complete coursework, receive instant feedback and ensure you are ready for the End Point Assessment.

This on-programme taught element will typically take 18 months, but this is based on a vocational initial assessment to determine prior learning in this area and may be reduced. The course duration is based on the apprentice working 30 hours per week but will be extended if the apprentice works less hours. The End Point Assessment will be completed within 3 months of completing the on-programme taught element.

How much will the Apprenticeship cost?

There are no fees for this apprenticeship.

What do I do next?

If you are already employed in this area and wish to join the course, or have identified an employer wishing to start you as an apprentice in this area contact us on 01325 405601.

Alternatively …

View our latest vacancies!

Who is this Apprenticeship for?

This course is for any eligible candidates, who are in lead adult care role and wish to further their career in the healthcare or adult care sector.

This apprenticeship has been designed to be taken by anyone wanting to work as a Senior Healthcare Support Worker. The apprentice can specialise in a specific area, including, Adult Nursing Support Worker, Mental Health Support Worker, Allied Health Professions (Therapy Support Worker) or Children and Young People Support Worker.

In their daily work, an employee in this occupation interacts with

• Patients, service users and carers
• Registered healthcare professionals, for example doctors, nurses, midwives and allied health professionals
• Social care staff including registered managers, care workers and social workers
• Administration, management and other non-clinical staff like porters, cleaners and receptionists

An employee in this occupation will be responsible for working within the limits of their competence, following standards, policies or protocols and agreed ways of working to provide a range of clinical, diagnostic or therapeutic interventions as part of the wider health and care team.

Senior Healthcare Support Workers report to a registered healthcare professional and undertake delegated activities in line with an individual’s care plan. Senior Healthcare Support Workers use their knowledge, experience and understanding to take decisions within their area of responsibility. They are accountable for their own work and for reviewing the effectiveness of their actions. Senior Healthcare Support Workers may supervise or guide other staff in their team. They must communicate effectively and be able to adhere to standards, including legislation, employer policies and procedures when handling sensitive information. They must maintain a safe and healthy working environment and keep their knowledge and skills up to date.

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates will have achieved a minimum of GCSE Grade 4 (C) or equivalent Level 2 in English and Mathematics.  We also offer Functional Skills English and maths at Level 1 and Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, normally for a minimum of 30 hours, in a role that suits the skills requirements of this apprenticeship. If you are not already employed, in this type of job role, you could search our apprenticeship vacancy page at:www.darlington.gov.uk/jobs-and-careers/apprenticeships/apprenticeship-vacancies/

New applicants will be contacted by a vocational delivery tutor to determine suitability/ eligibility prior, give information and advice on the next steps.

Shortlisted applicants will be sent to the employer, to then follow their recruitment procedure. Unsuitable applicants will be signed posted to other areas of our service to develop transferable/ employability skills, with a view to ensuring they are suitable for other apprenticeship positions in the future.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs, arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional and national economy.

What will the Apprenticeship cover?

The Healthcare Support Worker L3 Apprenticeship will:

Develop the knowledge and understanding of:

• The legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
• The scope of practice, limitations of own competence, including limitations of own role in relation to medication and who to ask for support.
• The principles of ‘person-centred care and support’, including principles of equality, diversity and inclusion, active participation, consent and choice.
• The principles of a ‘duty of care’ and ‘safeguarding’, the signs of abuse and ways to reduce the risk of abuse.
• National and local definitions of health and well-being and priorities for promoting public health and reducing inequalities.
• The availability of services to support individuals with lifestyle choices and how to make a referral if required.
• The signs and symptoms that an individual’s health and wellbeing is changing, including the role of prescribed medication.
• The signs and symptoms that an individual is in pain, distress or discomfort.
• The principles of hydration, nutrition and food safety.
• Communication techniques to maximise understanding including for individuals with specific communication needs or wishes.
• The meaning of ‘capacity’, the differences between mental illness, dementia and learning disability and the impact of these conditions on an individual’s needs.
• The principles of infection prevention and control and the importance of good personal hygiene, hand hygiene and correct use of personal protective equipment (PPE).
• Local systems and processes to manage the supply, storage, use and safe disposal of stocks and supplies.
• The principles of safe moving and assisting individuals, and moving and handling equipment.
• The meaning of ‘risk’ in the workplace, ways to raise concerns and own responsibilities in relation to incidents, errors and near misses.
• Techniques and principles to safely perform basic life support.
• The common causes of conflict and how to respond to them in the workplace.
• The importance of continuing personal and professional development.
• The local arrangements for appraisal of performance in the workplace.
• The principles of reflective practice.
• Ways to record and store information securely, including the safe use of technology.
• The principles of confidentiality, duty of confidence and disclosure.
• The principles of ‘quality improvement’ and ways to measure quality in the workplace.
• The principles of investigatory techniques, research and evidence-based practice, and how to access existing evidence and use it to validate and improve practice.
• The principles of critical thinking and methods of critical appraisal.
• The principles and styles of leadership in relation to own role and place of work.
• The relationship and differences between leadership, management, supervision and mentoring.
• The physiological states, their normal ranges and the correct tools or equipment to use to measure them.

Please note additional knowledge units will be worked towards, specific to the healthcare route taken.

Develop the skills in:

• Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
• Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed.
• Work as part of a multi-disciplinary team to provide safe and non-discriminatory person-centred care and support with individuals’ established consent.
• Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm.
• Support individuals to make informed and positive lifestyle choices.
• Actively seek out and act on opportunities to support individuals to maximise their health, well-being and positive lifestyle choices.
• Recognise and respond to changes in an individual’s health and wellbeing.
• Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and well-being.
• Promote and monitor access to fluids and nutrition in line with an individual’s care plan.
• Communicate with individuals, their families, carers, and others in the workplace using techniques designed to facilitate understanding.
• Recognise and respond to limitations in an individual’s mental capacity.
• Maintain a safe and healthy working environment, using infection prevention and control techniques including hand washing, sanitisation, disinfection, and personal protective equipment (PPE).
• Maintain the safe supply, storage, use and disposal of supplies and equipment.
• Move and handle equipment or other items safely and assist individuals.
• Take appropriate action in response to concerns, risks, incidents, or errors and near misses arising in the workplace.
• Perform basic life support techniques.
• Recognise and respond to potential conflict, challenging behaviour, or an escalating situation.
• Undertake own training and development activities and contribute to the training and development of others.
• Participate in appraisal to support professional development.
• Reflect on and develop your own practice.
• Record and store information related to individuals securely, including the safe use of technology.
• Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality, duty of confidence and disclosure.
• Participate in and support others with quality improvement activities in the workplace.
• Use investigatory techniques to source evidence to validate and improve the delivery of care and support within own scope of practice.
• Critically appraise sources of information and apply to practice.
• Provide leadership and act as a role model for others within the scope of own role.
• Contribute to mentoring and supervision of others in the workplace within the scope of own role.
• Undertake physiological measurements, selecting and using the correct tools or equipment.

Please note additional skills units will be worked towards, specific to the healthcare route taken.

Develop and demonstrate the following behaviours:

• Treat people with dignity.
• Show respect and empathy for those you work with.
• Be adaptable, reliable and consistent.

On completion of the on-programme element of the apprenticeship you will enter gateway to the End Point Assessment, which is the final assessment. This will be conducted by an independent end point assessor who will grade the assessment.

End Point Assessment

To trigger the End Point Assessment, you must:

• English & maths GCSE minimum grade 4+ (C+) or equivalent level 2 qualification proof.
• A level 3 Diploma in Healthcare Support.
• Completed a showcase portfolio, demonstrating how you have met the knowledge, skills and behaviours.

The End Point Assessment consists of:

Observation of Practice – 120 mins (90 mins observed and 30 mins Q&A)

Professional discussion – 60 mins (underpinned with a portfolio of evidence)

This standard will be graded as Distinction, Pass or Fail

What could I do when I have finished this Apprenticeship?

You may gain employment with your employer and / or decide to work towards the Nursing Associate Level 5 Apprenticeship.

You will also be given information and guidance to continue onto other courses.

Where and when will I learn?

During the course you will be expected to, normally, attend work a minimum of 30 hours per week where you will learn the skills and knowledge required to continue through your qualification. This may include shift working, bank holiday working and weekend working. You will be supported in the workplace through regular visits with your tutor and you will also be expected to come into the training centre (Coleridge Centre, DL1 5AJ) for support sessions. These sessions will allow you to complete coursework, receive instant feedback and ensure you are ready for the End Point Assessment

This on-programme taught element will typically take 18 months, but this is based on a vocational initial assessment to determine prior learning in this area and may be reduced. The course duration is based on the apprentice working 30 hours per week but will be extended if the apprentice works less hours. The End Point Assessment will be completed within 3 months of completing the on-programme taught element.

How much will the Apprenticeship cost?

There are no fees for this apprenticeship.

What do I do next?

If you are already employed in this area and wish to join the course, or have identified an employer wishing to start you as an apprentice in this area contact us on 01325 405601.

Alternatively …

View our latest vacancies!