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Darlington Home Online

Universal Credit

Good news for council tenants in receipt of Universal Credit!

Over the next few months managed payments from your Universal Credit account (APA’s) will start to be paid to us on the same day as you receive your payments. This should stop any delays in your housing costs being paid. It will help you be able to keep on top of your rent account easier.

Don’t forget if you have signed up for Darlington Home Online [external link] you can access your rent account 24/7, 365 days. You can see your payments going onto your account and your balance. Watch out for updates on this page and social media for Darlington’s go live date for the UC payment changes.

Use Darlington Home Online on your tablet, smartphone and laptop/PC anytime to:

  • Check your rent balance and transactions
  • Make online rent payments
  • Report repairs
  • Send messages to our housing team
  • View and print your rent statements

Register for a Darlington Home Online account here[external link] or log in to your account here[external link]

Good news!!

To improve the security of Darlington Home Online (DHO) and speed up how you can reset your password we have enabled reCAPTCHA. This helps protect your account from spam and abuse and adds in another level of security.

From now on when you log into your DHO account you may be asked to select images to confirm you are you. Once you select the correct images you will be directed to your account as usual.

However if you enter different passwords or select the wrong images a message will be sent to the email address you used to set up your DHO account. It will advise of the failed login attempts and if you’ve forgotten your password you will be able to use the link in the email to reset it straight away.

If this wasn’t you, you will know an attempt has been made to access your DHO account and you’ll be able to reset your password. Watch out over the next months for more updates and improvements to your DHO account.

You will need an email address, internet access and a device to register for Darlington Home Online. You will also need your tenancy reference number.

Don't worry! Your rent account is in arrears due to your rent being applied weekly. Your balance will update when your monthly direct debit is paid on your preferred date.

You will need your payment reference to make a payment. This is the 9 digit tenancy number shown on the bottom right hand side of your Girobank plastic card.

No, only the named tenant can register for a Darlington Home Online account.

Yes you can register your garage. 

Any agreed extra payments such as court costs, former arrears or other debt will show as an adjustment on your account.

Coming soon

  • A new repairs appointment system
  • Book your own appointment for repairs
  • Set up a direct debit on your account