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Management

Managers lead and support the workforce to achieve organisational goals.  Our management courses give apprentices the transferable skills and knowledge they need to develop and  progress in a career in management in whatever industry they are working in.

Find out about our apprenticeships using the drop down buttons below. These include information about entry requirements, course content and next steps.

Who is this Apprenticeship for?

This course is for any eligible candidates who wish to develop their knowledge, skills and behaviours in team leader focused role within any industry.

A team leader is found in organisations where there is a need for first-line management and support for teams and senior management. The broad purpose of this role is to provide leadership with operational and project responsibilities. Team leaders manage individuals, teams, or elements of a project, offering direction, instructions, and guidance to achieve set goals. They are vital for the smooth functioning of all departments within an organisation and are often responsible for ensuring that functions are correctly administered and maintained in line with legislation and the organisation’s procedures.

Key responsibilities are likely to include supporting, managing, and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Typical job titles include: Duty Lead, Project Lead, Shift Supervisor, Team Leader or Trading Manager

Key responsibilities are likely to include;

  • Supporting, managing and developing team members
  • Managing projects
  • Planning and monitoring workloads and resources
  • Delivering operational plans
  • Resolving problems
  • Building relationships internally and externally

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates will have achieved a minimum of GCSE Grade 4 (C) or equivalent Level 2 in English and Mathematics.  We also offer Functional Skills English and maths at Level 1 and Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, normally for a minimum of 30 hours, in a role that suits the skills requirements of this apprenticeship. If you are not already employed, in this type of job role, you could search our apprenticeship vacancy page at:

www.darlington.gov.uk/jobs-and-careers/apprenticeships/apprenticeship-vacancies/

New applicants will be contacted by a vocational delivery tutor to determine suitability/ eligibility prior, give information and advice on the next steps.

Shortlisted applicants will be sent to the employer, to then follow their recruitment procedure. Unsuitable applicants will be signed posted to other areas of our service to develop transferable/ employability skills, with a view to ensuring they are suitable for other apprenticeship positions in the future.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs, arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional and national economy.

What will the Apprenticeship cover?

The Team Leader L3 Apprenticeship will develop the knowledge and understanding of:

  • Performance management techniques.
  • How to identify the learning needs of others and solutions to address them.
  • Processes and policies which support the delivery of operational requirements.
  • Project management tools and techniques.
  • Relevant regulation, legislation, and compliance that impacts their role and the organisation.
  • Organisational strategy and objectives and how their role impacts on them.
  • How to manage resources to implement operational and team plans.
  • Time management and prioritisation tools.
  • Communication techniques including presentation skills, negotiation and influencing skills.
  • Policy and procedure relating to people and organisational culture.
  • Stakeholder management.
  • Problem-solving and decision-making principles.
  • Principles of change management and continuous improvement.
  • IT and software used to support the activities of the business.
  • External factors that affect the workplace and how they are managed.
  • The impact that internal and external factors such as environmental impacts, have on their role.
  • Leadership and management approaches.
  • The purpose of their role within the organisation.
  • The impact that cross-team working has in the delivery of organisational objectives.
  • How to collate, interpret and communicate data and information to meet the needs of different audiences.
  • The wider social and economic environment in which the organisation operates.
  • Approaches to managing budgets, and options and choices to maximise efficient use of resources.
  • Principles of equity, diversity and inclusion in the workplace and their impact on the organisation and the team.

Develop the skills in:

  • Use resources to implement operational and team plans.
  • Use tools to organise, prioritise and allocate daily and weekly work activities.
  • Able to collate and interpret data and information and create reports.
  • Identify and support the development of the team through informal coaching and continuous professional development.
  • Use information and problem-solving techniques to provide solutions and influence the decision-making process.
  • Use digital tools for planning and project management to monitor project progress
  • Review work processes to identify opportunities to improve performance and for continuous improvement.
  • Use technology and software to produce documentation.
  • Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
  • Manage others through change by identifying challenges and the activities to resolve them.
  • Interpret organisational strategy and communicate how this impacts others.
  • Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
  • Communicate information through different media (face-to-face meetings, emails, etc..).
  • Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
  • Manage and maintain relationships with a diverse workforce and stakeholders.
  • Negotiate with and challenge stakeholders to manage change and reduce conflict.
  • Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
  • Identify future changes in the sector such as technology advances that may impact their organisation.
  • Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Develop and demonstrate the following behaviours:

  • Acts professionally, ethically and with integrity.
  • Supports an inclusive culture, treating colleagues and external stakeholders fairly and with respect.
  • Takes accountability and ownership of their tasks and workload.
  • Seeks learning opportunities and continuous professional development.
  • Works flexibly and adapts to circumstances.

On completion of the on-programme element of the apprenticeship you will enter gateway to the End Point Assessment, which is the final assessment. This will be conducted by an independent end point assessor who will grade the assessment.

End Point Assessment

To trigger the End Point Assessment, you must:

  • English & maths GCSE minimum grade 4+ (C+) or equivalent level 2 qualification proof.
  • Completed a showcase portfolio, demonstrating how you have met the knowledge, skills and behaviours.

The End Point Assessment consists of:

Presentation with questions – 50 mins (20 mins presentation with 30 mins Q&A)

Professional discussion – 60 mins (underpinned with a portfolio of evidence)

This standard will be graded as Distinction, Pass or Fail

What could I do when I have finished this Apprenticeship?

On completion, apprentices may choose to register as Associate Members with the Chartered Management Institute and/or the Institute of leadership and management, to support their professional career development and progression.

The team leader role may be a gateway to further career opportunities, such as management or senior support roles.

You may wish to pursue a career as a supervisor and / or decide to join the Operations Manager (Level 5) Apprenticeship.

 You will also be given information and guidance to continue onto other courses.

Where and when will I learn?

During the course you will be expected to attend the training centre (Lingfield Way – DL1 4QZ) once a month to work towards the mandatory elements of the standard via the e-portfolio. The remaining days will be spent working with your employer gaining the skills, knowledge and behaviours required in preparation for End Point Assessment (EPA). These sessions will allow you to complete coursework, receive instant feedback and ensure you are ready for the End Point Assessment

This on-programme taught element will typically take 18 months, but this is based on a vocational initial assessment to determine prior learning in this area and may be reduced. The course duration is based on the apprentice working 30 hours per week but will be extended if the apprentice works less hours. The End Point Assessment will be completed within 3 months of completing the on-programme taught element.

How much will the Apprenticeship cost?

There are no fees for this apprenticeship.

What do I do next?

You can:

View our latest vacancies

Or you can:

  1. Apply for this apprenticeship area [external link] to be entered into a 'pool of candidates'. When a relevant vacancy becomes available we will contact you.
  2. If you are already employed in this area and wish to join the apprenticeship training, or have identified an employer wishing to start you as an apprentice in this area, please contact us

Who is this Apprenticeship for?

This course is for any eligible candidates who wish to develop their knowledge, skills and behaviours in project managerial focused role within any industry.

Projects can be defined and delivered within different contexts, across diverse industry sectors. They can be large or small. Every project needs to be managed to ensure its success. An associate project manager knows what needs to be achieved, how it will be achieved, how long it will take and how much it will cost and works with the project team to achieve the required outcomes.

Associate project managers need good planning, organisation, leadership, management, and communication skills. An associate project manager utilises resources with suitable skills, qualifications, experience, and knowledge to work together in a motivated and integrated team, with clearly defined reporting lines, roles, responsibilities, and authorities. Dependent upon the size of the organisations and the complexity of projects, associate project managers’ job titles will vary, but typically they can include: assistant project manager, junior project manager, project team leader. Some organisations use ‘project manager’ as a generic job title.

Roles may include: Assistant project manager, Junior project manager and Project team leader

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates will have achieved GCSE Grade 9-4 (A*-C) or equivalent in English and Mathematics. We also offer Functional Skills English and maths at Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, normally for a minimum of 30 hours, in an existing Early Intervention Practitioner in order to meet and develop the skills, knowledge and behaviours needed to be successful in this area. The duration of the apprenticeship would be extended if the apprentice works less than 30 hours.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge, and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education, or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs, arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional, and national economy.

What will the Apprenticeship cover?

The Associate Project Manager Level 4 Apprenticeship will develop the knowledge and understanding of:

Project governance

  • Different types of organisational structures and responsibilities, functions, and project phases on different types of projects. How governance can control and manage the successful delivery of projects. The significance of the project management plan (PMP).

Project stakeholder management

  • Stakeholders: their perspectives, different interests, and levels of influence upon project outcomes.

Project communication

  • Key contexts of a project communication plan, its effectiveness in managing different stakeholders. Factors which can affect communications such as cultural and physical barriers

Project leadership

  • The vision and values of the project and its links to objectives; the ways in which these can be effectively communicated and reinforced to team members and stakeholders. Leadership styles, qualities and the importance of motivation on team performance. Characteristics of the working environment which encourage and sustain high performance.

Consolidated planning

  • Purpose and formats for consolidated plans to support overall management, taking account of lessons learnt and how the plans balance fundamental components of scope, schedule, resources, budgets, risks and quality requirements.

Budgeting and cost control

  • Funding, estimating, overheads; direct costs, indirect costs, fixed costs, variable costs and an overall budget for a project; tracking systems for actual costs, accruals and committed costs; alternative cost breakdowns to provide for graphical representations, and performance management.
  • Business case and benefits management - Preparation and/or maintenance of business cases, including benefits management.
  • Project scope- Requirements management, and evaluation of alternative methods to learn from the past to improve delivery. Project scope change control, baseline change management, configuration management.

Project schedule

  • Scheduling and estimating for project activities including how they can be quality assessed. Progress monitoring and metrics to assess work performed against the schedule. Schedule management methods to evaluate and revise activities to improve confidence in delivery.

Resource management

  • Resource analysis, resource allocation and resource acceptance.

Project risk and issue management

  • The need for and implementation of a risk management plan. Risk management methods and techniques to identify and prioritise threats or opportunities. Mitigation actions to minimise risk impacts and to optimise benefits by managing opportunities

Contract management and procurement

  • The nature of contracts, and their implications for contracting organisations. Procurement processes. Legal and ethical means for managing contracts.

Project quality

  • Quality management processes, assurance, and improvements. Outcomes of a quality management plan, metrics for processes and quality standards.

Project context 

  • The different contexts in which projects can be delivered, including health, safety, and environment management. The interdependencies between project(s), programme(s) and portfolio management. Project phases and key review points, across project life cycles.

Demonstrate the following skills within the context of your organisation.

Project governance

  • Project monitoring and reporting cycle to track, assess and interpret performance by the application of monitoring techniques to analyse status and manage information.

Stakeholder and communications management

  • Manage stakeholders, taking account of their levels of influence and particular interests. Manage conflicts and negotiations. Communicate to a variety of different audiences. Contribute to negotiations relating to project objectives.

Budgeting and cost control

  • Develop and agree project budgets, monitor forecast and actual costs against them and control changes. Support funding submissions. Tracking systems for actual costs, accruals and committed costs; structures for alternative cost breakdowns.

Business case

  • Contribute to the preparation or maintenance of a business case including achieving required outcomes.

Scope management

  • Determine, control and manage changes to the scope of a project, including assumptions, dependencies and constraints.

Consolidated planning

  • Consolidate and document the fundamental components of projects. Monitor progress against the consolidated plan and refine as appropriate, implementing the change control process where relevant.

Schedule management

  • Prepare and maintain schedules for activities aligned to project delivery.

Risk, and issue management

  • Identify and monitor project risk or opportunity, plan and implement responses to them, contribute to a risk management plan. Respond to and manage issues within a defined governance structure.

Contract management and procurement

  • Facilitate a procurement process, contribute to the definition of contractual agreements and contribute to managing a contract.

Quality management

  • Develop a quality management plan, manage project assurance, and contribute to peer reviews. Utilise an organisation’s continual improvement process including lessons learned.

Resource management

  • Develop resource management plans for project activities, acquire and manage resources including commitment acceptance, monitor progress against plans.

Develop and exhibit the behaviours, below, in the workplace:

Collaboration and teamwork

  • Understands and is effective as part of an integrated team.

Leadership 

  • Communicates direction and supports the vision for project delivery.

Effective and appropriate communication

  • Working effectively with and influencing others, taking account of diversity and equality. Influences and facilitates effective team performance.

Drive for results

  • Demonstrates clear commitment to achieving results and improving performance.

Integrity, ethics, compliance, and professionalism

  • Promotes the wider public good in all actions, acting in a morally, legally and socially appropriate manner. Promotes and models the highest standards of professional integrity, ethics, trust and continued development.

End Point Assessment Methods

 To trigger the End Point Assessment, you must have: 

  • Proof of English & maths GCSE minimum grade 4+(C+) or equivalent level 2 qualification
  • Completed a qualification at International Project Management Association (IPMA) Level D or APM Project Management Qualification. (Part of the on-programme element)
  • Completed a showcase portfolio, demonstrating how you have met the knowledge, skills and behaviours. 

The End Point Assessment consists of: 

  • Presentation: To complement the evidence in the showcase portfolio 
  • Professional Discussion: Evaluation of competence utilising the portfolio of evidence to test actual understanding and maintain a consistent evaluation of the final award. 

This standard will be graded as Distinction, Merit, Pass or Fail

What could I do when I have finished this Apprenticeship?

Upon commencement, apprentices may become student members of the Association for Project Management (APM) as the first step of professional membership. Apprentices will be eligible for progression to associate membership upon successful completion of the apprenticeship. Full membership can be attained through further experience and professional development.

You may wish to pursue a career as an associate project manager and / or decide to join the Operational Departmental Manager (Level 5) Apprenticeship

Where and when will I learn?

During the course you will be expected to attend the training centre once a month to work towards the mandatory elements of the standard via the e-portfolio. The remaining days will be spent working with your employer gaining the skills, knowledge and behaviours required in preparation for End Point Assessment (EPA). Functional Skills English and maths are embedded into your training programme. 

*Please note, Training can also take place via Teams

This on-programme taught element will typically take 24 months, but this is based on a vocational initial assessment to determine prior learning in this area and may be reduced. The End Point Assessment will be completed within 3 months of completing the on-programme taught element

How much will the Apprenticeship cost?

There are no costs to the apprentice for this course

What do I do next?

If you are already employed in this area and wish to join the course, or have identified an employer wishing to start you as an apprentice in this area contact us on 01325 405601

Alternatively …

View our latest vacancies!

Who is this Apprenticeship for?

This apprenticeship is for any eligible candidates, who wish to earn a wage while developing their skills and knowledge needed to be able to pursue a career in a school business manager focused role.

As a School Business Professionals (SBPs) you would perform a role which is unique to schools, administering and managing the financial, site and support services within the school context. You’d provide essential support to school leadership teams, implementing their financial and business decisions.

SBPs may work in any school phase (primary, secondary, special) and in different school structures: single academy trusts, multi academy trusts (MATs), local authority maintained schools and federations, etc. SBPs have a shared number of roles which shape their day-to-day activity to make this a homogeneous role in schools. The role typically includes:

  • drafting and monitoring the school budget, setting up financial controls and reporting on performance to ensure best value for money is achieved
  • management of the school site to ensure that it provides a safe and suitable learning environment; procurement of goods and services to achieve best value and oversee contract management
  • identification of income generation opportunities on a small scale, supporting the SBD in larger opportunities
  • preparation of marketing materials and lead a range of marketing activities to add value and promote the school externally
  • responsibility for managing office and other support staff and for developing and maintaining effective administrative systems
  • ensuring compliance with and implementation of safeguarding and Health & Safety policies so that all stakeholders work in a safe and healthy

There is a range of job titles that this occupational profile relates to including a School Business Manager, HR Manager, Finance Manager, Office Manager, School Administrator, Business Support Officer, Bursar, etc.

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates will have achieved a minimum of GCSE Grade 4 (C) or equivalent Level 2 in English and Mathematics.  We also offer Functional Skills English and maths at Level 1 and Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, normally for a minimum of 30 hours, in a role that suits the skills requirements of this apprenticeship. If you are not already employed, in this type of job role, you could search our apprenticeship vacancy page at:

www.darlington.gov.uk/jobs-and-careers/apprenticeships/apprenticeship-vacancies/

New applicants will be contacted by a vocational delivery tutor to determine suitability/ eligibility prior, give information and advice on the next steps.

Shortlisted applicants will be sent to the employer, to then follow their recruitment procedure. Unsuitable applicants will be signed posted to other areas of our service to develop transferable/ employability skills, with a view to ensuring they are suitable for other apprenticeship positions in the future.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional and national economy.

What will the Apprenticeship cover?

The School Business Professional Level 4 Apprenticeship will develop the knowledge and understanding of:

  • Finance
  • Procurement
  • Human resources
  • Managing support services
  • Governance and risk
  • Marketing
  • Infrastructure
  • Ethical standards

Develop the skills in:

  • Financial and operational management
  • Project management
  • Change management
  • Communication and relationship building
  • Strategic management

Develop and demonstrate the following behaviours:

  • Change catalyst
  • Decision maker
  • Skilled negotiator
  • Collaborative
  • Resilient
  • Challenger

On completion of the on-programme element of the apprenticeship you will enter gateway to the End Point Assessment, which is the final assessment. This will be conducted by an independent end point assessor who will grade the assessment.

End Point Assessment Methods

To trigger the End Point Assessment, you must have:

  • English & maths GCSE minimum grade 4+ (C+) or equivalent level 2 qualification proof.
  • Completed a workplace project based on two of the following areas of the standard; Finance, Procurement, Human Resources, Managing Support Services, Marketing and Infrastructure
  • Completed a showcase portfolio, demonstrating how you have met the knowledge, skills and behaviours.

 The End Point Assessment consists of:

  • Simulated task (1.5 hours to prepare a short-written report, 10 minutes verbal presentation and 10 minutes for questions; all completed on the same day)
  • Project Report & Presentation 10 – 12 minutes or presentation, with 30 minutes for Q&A

This standard will be graded as Distinction, Pass or Fail (resits are available).

What could I do when I have finished this Apprenticeship?

On completion, apprentices may choose to become a Full Member of the Institute of School Business Leadership (ISBL – formerly National Association of School Business Management). The role may be a gateway to further career opportunities, such as team leader, management or senior support roles.

 You will also be given information and guidance to continue onto other courses.

Where and when will I learn?

During the course you can expect weekly contact from your tutor. There is an expectation that you would spend at least 6 hours of your paid working week developing knowledge, skills and behaviours while you work towards the mandatory elements of the standard via the e-portfolio in preparation for End Point Assessment (EPA). English and maths are embedded into your training programme. 

Coursework is completed and uploaded via an electronic platform, where you will receive feedback/ feedforward to and ensure you are ready for the End Point Assessment.

This on-programme taught element will typically take 18 months, but this is based on a vocational initial assessment to determine prior learning in this area and may be reduced. The course duration is based on the apprentice working 30 hours per week but will be extended if the apprentice works less hours. The End Point Assessment will be completed within 6 months of completing the on-programme taught element.

How much will the Apprenticeship cost?

There are no fees for this apprenticeship.

What do I do next?

You can:

View our latest vacancies

Or you can:

  1. Apply for this apprenticeship area [external link] to be entered into a 'pool of candidates'. When a relevant vacancy becomes available we will contact you.
  2. If you are already employed in this area and wish to join the apprenticeship training, or have identified an employer wishing to start you as an apprentice in this area, please contact us

Who is this Apprenticeship for?

This course is for any eligible candidates who wish to develop their knowledge, skills and behaviours in an operations managerial focused role within any industry.

Operations managers perform leadership and management duties with teams and senior managers to ensure that teams fulfil their roles and meet organisational goals. They are essential to all business models that have an operational area or department with a workforce to lead, manage, and support.

An operations manager is responsible for managing individuals or a team, offering direction, instructions, and guidance to achieve set goals. They are crucial for the smooth functioning of all departments within an organisation and ensure that their functions are administered and maintained in accordance with legislation and the organisation’s policies and procedures. Operations managers provide clear and inclusive leadership and direction within their area of responsibility. This typically involves setting, managing, and monitoring the achievement of core objectives aligned with the organisation’s overall strategic goals. In smaller organisations, they are also likely to contribute to the execution and achievement of these strategic objectives. 

Are there any entry requirements?

Must be a UK citizen, or have the right of abode in the UK, or is a citizen of a country that is within the EEA and have been ordinarily resident in the UK, the EU or the EEA continuously for the previous three years before the start of learning.

Candidates will have achieved a minimum of GCSE Grade 4 (C) or equivalent Level 2 in English and Mathematics.  We also offer Functional Skills English and maths at Level 1 and Level 2 for those needing to gain these qualifications prior to enrolment.

Apprentices must be employed, normally for a minimum of 30 hours, in a role that suits the skills requirements of this apprenticeship. If you are not already employed, in this type of job role, you could search our apprenticeship vacancy page at:

www.darlington.gov.uk/jobs-and-careers/apprenticeships/apprenticeship-vacancies/

New applicants will be contacted by a vocational delivery tutor to determine suitability/ eligibility prior, give information and advice on the next steps.

Shortlisted applicants will be sent to the employer, to then follow their recruitment procedure. Unsuitable applicants will be signed posted to other areas of our service to develop transferable/ employability skills, with a view to ensuring they are suitable for other apprenticeship positions in the future.

What is the curriculum intent of this Apprenticeship?

The structure and delivery of the course curriculum will enable you to develop the skills, knowledge and behaviours to reflect the needs of local and regional employers, gain qualifications and be successful in this area.

The curriculum is planned and sequenced to enable learners with previous knowledge and experience to develop the new skills needed to progress to the next stage of their career, training, education or employment.

The curriculum is flexible and responsive to learner demands and can be tailored to suit individual needs, arising from any current and dynamic issues affecting their role, which can be addressed during workshop sessions.

As an apprentice you will need to be able to demonstrate knowledge and practical skills at the end of your apprenticeship training programme and understand how this reflects the needs of the local, regional and national economy.

What will the Apprenticeship cover?

The Operations Manager Level 5 Apprenticeship will develop the knowledge and understanding of:

  • Presentation skills and methods.
  • Relevant regulation and legislation requirements, and their impact on their team, the individual, their role and the organisation.
  • Legislation and organisational policies relating to equity, diversity and inclusion in the workplace and their impact on the organisation and stakeholders.
  • Approaches to people management, for example recruitment, performance management, reward, and talent management and resource planning.
  • IT and software tools used to support the current and future needs of the organisation, including advances in technology.
  • Methods for researching, analysing, interpreting and evaluating data to inform judgements and enable decision making.
  • Financial management techniques and implications of decisions for budgets.
  • How to identify and manage organisational improvement opportunities.
  • Project management tools and techniques.
  • Methods used to identify, manage and prioritise stakeholder relationships.
  • The current and future needs of the sector and the impact on their organisation.
  • Problem solving and decision-making techniques.
  • Influencing and negotiation models and techniques.
  • Conflict resolution and mediation processes.
  • Communication techniques and approaches.
  • Ethics and values-based leadership theories and principles, for example employee wellbeing.
  • Change management concepts and methods for implementing change within the organisation.
  • Leadership and management tools and techniques.
  • The sector in which the organisation operates and its impact on their role.
  • The continuous development requirements and learning needs of their team.
  • Business continuity principles, including risk assessment, contingency planning and disaster recovery.
  • Organisational policies and procedures, for example health and safety.
  • Responsible organisation policies and practices covering social, environmental, and economic factors, including sustainability.
  • Coaching and mentoring techniques.
  • The strategic direction of the organisation and the impact on operational plans.

 

Develop the skills in:

  • Communicate and present information to stakeholders using different types of media.
  • Identify problems and provide solutions.
  • Manage and set goals and accountabilities for individuals and teams.
  • Analyse performance data for individuals and teams to identify areas for improvement.
  • Manage and influence project activity to deliver within budget and resource requirements.
  • Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being.
  • Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals.
  • Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects.
  • Research, interpret and analyse information to inform the implementation of business plans or projects.
  • Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process.
  • Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders.
  • Manage continuous improvement and change for their team and organisation.
  • Analyse and prioritise organisation activities in response to the operating environment.
  • Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions.
  • Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.
  • Influence and negotiate with stakeholders to shape and agree goals and outcomes.
  • Manage relationships across multiple and diverse stakeholders.
  • Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors.
  • Manage and facilitate learning and continuous professional development for their team.
  • Coach and mentor individuals within their team.
  • Develop and implement operational plans that align with the strategic direction of the organisation.

Develop and demonstrate the following behaviours:

  • Acts professionally, ethically and with integrity.
  • Supports an inclusive culture, treating colleagues and stakeholders fairly and with respect.
  • Takes accountability and ownership of their own and the team’s tasks and workload.
  • Seeks learning opportunities and continuous professional development for self and the wider team.
  • Works flexibly and adapts to circumstances.
  • Works collaboratively with others across the organisation and stakeholders.

On completion of the on-programme element of the apprenticeship you will enter gateway to the End Point Assessment, which is the final assessment. This will be conducted by an independent end point assessor who will grade the assessment.

End Point Assessment

To trigger the End Point Assessment, you must:

  • English & maths GCSE minimum grade 4+ (C+) or equivalent level 2 qualification proof.
  • Completed an on-programme project, which will form the basis of their written project report in the EPA
  • Completed a showcase portfolio, demonstrating how you have met the knowledge, skills and behaviours.

The End Point Assessment consists of:

Written project report – 4000 word report with KSBs mapped to an appendix.

Presentation with questions – 60 mins (20 mins presentation with 40 mins Q&A)

Professional discussion – 60 mins (underpinned with a portfolio of evidence)

This standard will be graded as Distinction, Pass or Fail

What could I do when I have finished this Apprenticeship?

On completion, apprentices may choose to register as Associate Members with the Chartered Management Institute and/or the Institute of leadership and management, to support their professional career development and progression.

The team managerial role may be a gateway to further career opportunities, such as higher management or senior support roles.

 You will also be given information and guidance to continue onto other courses.

Where and when will I learn?

During the course you will be expected to attend the training centre (Eastbourne Sports Complex) once a month to work towards the mandatory elements of the standard via the e-portfolio. The remaining days will be spent working with your employer gaining the skills, knowledge and behaviours required in preparation for End Point Assessment (EPA). Functional Skills English and maths are embedded into your training programme. 

Please note, training can also take place via Teams.

This on-programme taught element will typically take 24 months, but this is based on a vocational initial assessment to determine prior learning in this area and may be reduced. The End Point Assessment will be completed within 3 months of completing the on-programme taught element.

How much will the Apprenticeship cost?

There are no fees for this apprenticeship.

What do I do next?

You can:

View our latest vacancies

Or you can:

  1. Apply for this apprenticeship area [external link] to be entered into a 'pool of candidates'. When a relevant vacancy becomes available we will contact you.
  2. If you are already employed in this area and wish to join the apprenticeship training, or have identified an employer wishing to start you as an apprentice in this area, please contact us

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