FAQ's

What work is being completed on the pool?
Essential structural work will take place including a full retile of the interior of the main pool.

Is poolside completely closed?
The main pool will be closed throughout. The training pool, diving pool and toddler pool will still be available – see website for our programme.

Why is it happening now?
The work is being completed to ensure that customers can continue to enjoy the pool facilities in the future.

How will this work affect the Dolphin Centre?
The work will be contained to our main pool area. There may be some limited noise disruption at times but we will keep customers informed.

When will this be finished?
The work is anticipated to take 4 months to complete.

Which other services are affected?
Existing Dolphin Centre services, gym, classes, sports, soft play, bowling and the Bistro continue as normal.

When will I be able to swim?
Please refer to our pool page for our pool programme.

Do I need to book?
Yes. Deep water swim in the diving pool, weekday mornings 9am-11am is the only session where booking is not required.

How do I book?
You can book online using your Dolphin Centre card, or call reception on 01325 406000.

Where will I get changed?
The Changing Village remains open as normal.

How do I access the pool?
Access to the pool including accessible change will be as normal.

Will the temporary pool programme change?
The pool programme will be monitored for usage and will be subject to change. Holiday programmes will be implemented.

Are swimming lessons cancelled?
Our swimming lessons will run as normal, we are committed to continuing our schedule of water education.

Why isn’t the training pool open through the day?
To accommodate the schools water education programme.

Are the slides open?
The slides will be closed for the duration of the main pool refurbishment.

Can children over 8 attend the family swim?
All children must be accompanied with an adult for the family swim sessions.

Is there a child age limit in the toddler pool?
Yes. Children aged 6 and under can use the toddler pool with an adult.

Can I freeze my membership?
There is an option to freeze your membership. Please speak to reception for details.

How can I contact the Dolphin Centre to find out further information?
Email [email protected]