FAQ's

What work has been completed during the closure?

  •  Cracking in the main pool walls have been repaired.
  • Realignment of the movement joints in the pool floor to ensure that they run parallel with the tiling and prevent future risks of leaks.
  • Additional structural repairs and waterproofing associated with the replacement of input pipes.
  • Exposure of areas of structural steelwork and application of corrosion protection.
  • Application of render to correct the misalignment of the pool, the pool requiring squaring up.

 Are the slides and toddler pool available?

No. The toddler pool and exit from the changing village to poolside (including the showers on poolside) are currently closed for the next phase of the works. This also means the slides are to remain closed.

When will the slides and toddler pool re-open?

The toddler pool and new features along with the slides will be available for customers to enjoy Spring 2024.

What is the new timetable?

The new timetable starting on Friday 26th January, can be found here.

How much is a casual swim?

We operate a three tiered pricing structure; non-card holder, Dolphin Centre card holder and concession. For a full list of prices please visit our price list page.

How do you access the poolside, from the changing area?

Phase two of the works means that the exit from the changing village to poolside (including the showers on poolside) are currently closed. We have therefore built a walkway from the changing village to the poolside in the foyer at reception to give access to the main pool.

Early morning lane swim 06:30 and 07:45 and schools will access the pool using the school change entrance and walk round the training pool and diving pool. New signage has been put in place to assist customers.

Is there accessible access?

Due to the work being carried out on the exit from the changing village, the pool hoist for the main pool is currently unavailable. However, we do have a pool hoist for the training pool with accessible sessions on a Thursday 12:00-13:00 and Saturday 13:00-14:00.

What showers are available?

The showers are out of action on poolside but we have 4 private showers in the changing village and a shower in the male and female toilet area plus an accessible shower in the school change corridor.

We are advising customers to come swim ready and shower at home, however we do have showers in our male and female dry changing areas.

What is the capacity of the family sessions?

Due to the toddler pool and slides remaining closed until Spring 2024, the capacity of the family session which includes the main pool and diving boards will be 120. This will be monitored using our band call out system and all customers will get a minimum of 60 minutes swim time.

Family sessions take place on a Monday, Wednesday, Thursday, and Friday 16:00-19:30 and Saturday-Sunday 09:00-16:00.

Is there a parent and toddler session?

Yes, we will be running a parent and toddler session on a Thursday 10am-11am, which will be in the main pool and include music and toys. Please note this session will not be instructor led.

Where will aqua take place?

Aqua Aerobics will return to the shallow end of the main pool from Friday 26th January, with sessions running Monday-Friday 12:10-12:55 (45 minute session).

Do I need to book?

Please refer to our pool page which highlights any sessions that need to be booked.

How do I book?

You can book online using your Dolphin Centre card, or call reception on 01325 406000.

Will there be an opening ceremony?        

Once phase two of the works has been completed, Spring 2024.

Will the main pool be all lanes or will there be an open section?

We will have an open section Monday-Friday 10am-1pm, and during all family sessions. Please refer to our pool page which highlights any sessions that need to be booked.

Will there be an increase in monthly membership prices?

No. All memberships will be priced as they are currently. Our full membership which gives you access the pool, gym and fitness classes for just £24.95 a month, with a minimum 12 month period. Please refer to our membership page for other memberships that are available.

How can I contact the Dolphin Centre to find out further information?

Email [email protected]