Using this website
This accessibility statement applies to https://www.darlington.gov.uk. This website is run by Darlington Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 200% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Most of this website is compliant with the W3C WCAG 2.1 AA accessibility standard. However, there are some parts of this website that are not fully accessible:
- pages with Google Maps
- most of our older pdf documents
- some of our older online forms are hard to navigate with just a keyboard
- There are some links without text in them that a screen reader may find
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email [email protected]
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Web team by emailing the issue to [email protected].
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Darlington Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
PDFs and Other Documents
Some of the PDF's on our website are not in an accessible format due to not being machine readable or missing certain landmarks such as headers. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Link without a text alternative
There is a bug that has caused some links to be created without any text to click on. These will be invisible to most users and won't cause a problem but assistive technologies will find them and not be able to read them properly. This doesn't meet WCAG 2.1 success criterion 2.4.4: (Link Purpose in Context), WCAG 2.1: success criterion 2.4.9: Link Purpose (Link Only) and WCAG 2.1: success criterion 4.1.2: (Name, Role, Value).
Visible label and accessible name do not match
On the page that lists Council housing available to rent each property has a button that says 'View property' to allow users to do to a page about that specific property. The label that assistive technologies would read out says 'link to listing <the address>'. This doesn't meet WCAG 2.1: success criterion (2.5.3: Label in Name).
Duplicate link phrases pointing to different destination
There are several pages that have links with the same wording but they point to different destinations. This does not meet WCAG 2.1: Understanding Success Criterion 2.4.9: Link Purpose (Link Only).
Content that’s not within the scope of the accessibility regulations
Older PDFs and other documents
Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old issues of the One Darlington magazine.
Any new PDFs or Word documents we publish will meet accessibility standards.
Most of our interactive maps are provided by Google. The images they use have no alt attribute (1.1.1 Non-text Content). Where this is the case we will make sure that address or location data that is presented on the map is available as text within that web page.
How we tested this website
This website is tested every 10 days. The tests are carried out by the Darlington Borough Council web team using Siteimprove’s[external link] accessibility reports. Tests are scheduled automatically and are monitored by the web team.
What we are doing to improve accessibility
Our accessibility road map below shows how we aim to improve accessibility across this website.
|Issue||Target Fix Date|
|4.1.2 (name, role value)||June 2021|
|2.4.4 (Link Purpose in Context)||May 2021|
|2.4.9 Link Purpose (Link Only)||May 2021|
|4.1.2 (name, role value)||May 2021|
|2.5.3 (Label in Name)||June 2021|
|2.4.9: Link Purpose (Link Only)||June 2021|
Preparation of this accessibility statement
This statement was prepared on 02/08/2019. It was last update on 16/04/2021 and is updated monthly.