Online forms

Change of address

Use our change of address form if you are taking responsibility for a property in the Borough, moving from one business address to another or no longer responsible for a business property. If you are a Landlord or Letting Agent informing us of a change of tenant please use our Landlord Change of Tenant e-form.

Direct Debit

To switch to Direct Debit please complete our online application form below:

Direct Debit Instruction [e-form opens a new window]

Charitable relief and relief for Registered Community Amateur Sports Clubs (CASCs)

Mandatory Rate Relief Application e-form [e-form opens a new window]

Charities (and some other organisations) are entitled to relief from rates on any non-domestic property that is completely or mainly used for charitable purposes.

Registered CASCS are also entitled to 80% relief from rates on any non-domestic property that is completely or mainly used for the purposes of that club, or that club and of other such registered clubs.

Sports clubs generally do not have charitable status for non-domestic rates purposes, but they can apply for this status through the Inland Revenue. If they meet certain criteria they will then receive mandatory rate relief.

Small business rate relief

Small Business Rate Relief e-form [e-form opens a new window]

Relief is available to ratepayers who occupy:

  • only one business property in England with a rateable value below £15,000
  • one main business property and other additional properties, providing all the additional properties have individual rateable values below £2,900 and the total of the rateable values of all the properties is under £20,000 - relief will apply to the main property only.

There are two elements to the relief - eligible businesses will qualify for relief as follows;

  • the rate bill will be calculated using the small business non-domestic rating multiplier
  • businesses with rateable values below £12,000  will receive relief of 100% of their liability. Tapered relief of between 100% and 0% applies for properties with rateable values between £12,000 and £15,000.

The small business non-domestic rating multiplier for 2018/19 is 48.0p. The standard multiplier for 2018/19 is 49.3p

Where a property is eligible for charitable relief and small business relief, charitable relief only will apply. Where a property is eligible for rural rate relief and small business rate relief, rural rate relief only will apply. Any transitional relief will be applied before any small business rate relief is applied.

From the 1 April 2017 every occupied property with a Rateable Value of less than £51,000 will pay the lower multiplier rather than the standard higher one regardless of whether it is the ratepayer’s only occupied property, unless the rate payer is also in receipt of a mandatory rate relief.

We will automatically apply this lower multiplier to eligible properties - you do not need to do anything.

From April 2014 ratepayers receiving small business relief that take on an additional property which would previously have disqualified them from receiving relief, will continue to receive their existing relief for 12 months.

If you think you meet these criteria and you haven't already applied for small business rate relief then please contact us or complete an application form.

More information on small business rate relief [external link]

Rate relief for rural businesses

Rural Rate Relief e-form [e-form opens a new window]

Certain types of business in rural villages, with a population below 3000 may qualify for rate relief of 100%

Businesses that qualify for this relief are the:

  • sole general store and the sole post office in the village, provided it has a rateable value of up to £8500
  • any food shop with a rateable value of up to £8500
  • the sole pub and the sole petrol station in the village provided it has a rateable value of up to £12,500

Unoccupied property rating

Empty Property Relief e-form [e-form opens a new window]

Business rates will not be payable in the first three months that a property is empty. This is extended to six months in the case of certain industrial properties. After this period rates are payable in full.

If your property is not capable of beneficial occupation – for instance, if it is in poor condition and cannot be economically repaired – the Valuation Office may judge it should be taken out of rating altogether.

The quickest and easiest way to find the rateable value of any non-domestic property in England is on the Valuation Office Agency website [external link]

Pubs Relief Scheme

At Spring Budget 2017, the Chancellor announced a £1,000 business rate discount for public houses with a rateable value of up to £100,000. The relief is for one year from 1 April 2017 and will end on the 31 March 2018.

To be eligible for this relief the pubs should:-

  • be open to the general public
  • allow free entry other than when occasional entertainment is provided
  • allow drinking without requiring food to be consumed
  • permit drinks to be purchased at a bar. 

For the purpose of this relief pubs are not any of the following:

Restaurants, Cafes, Nightclubs, Hotels, Snack Bars, Guesthouses, Boarding Houses, Sporting Venues, Music Venues, Festival Sites, Theatres, Museums, Exhibition Halls, Cinemas, Concert halls and Casinos.

There is no relief available under this scheme for properties with a rateable value of £100,000 or more. Where pubs are part of a chain, relief will be available for each eligible property in the chain, subject to meeting State Aid requirements.

If you believe that you are eligible for this relief you should complete our online enquiry form [external link] stating that you would like to apply for the Pubs Relief Scheme.

Discretionary Rate Relief

Discretionary Rate Relief [e-form opens a new window]

Please complete this form to apply for Discretionary Rate Relief.


Refund Request [e-form opens a new window]

Please complete this form to request a refund of overpaid Business Rates.

Enquiries about your Business Rates

If you have an enquiry regarding your Business Rates please use our e-form below. Please make sure you include your Business Rates account number to help us deal with your enquiry.

Business Rates Enquiry e-form [e-form opens in a new window]