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Garden waste collection service

Garden waste collection in Darlington is a service which residents can pay for. In 2024 the cost for each garden waste bin is £45. This includes collections. Please see terms and conditions for full details.

 

How to apply online

There are several ways you can purchase a garden waste subscription online.

Most people will either renew an old subscription or will sign up as a new customer.

Renewing a subscription

Renewing is quickest way to get a subscription for this year if you had one in 2023.

From Monday 29th January, we will send renewal emails out to everyone that had a subscription last year with a valid email address.

The email will contain a renewal link to your subscription and will prepopulate most of your details that we already have from previous years.

We'll be sending emails out in batches so you may not receive your renewal email straight away.

We estimate the last of the renewal emails will be sent by Friday 2 February.

Don't worry if you want to sign up before we send you an email or if you lose it you can request one from our renewal page.

New Customers

New customers are welcome to sign up as well.

Simply select the "I'd like to start a new subscription" option from the ordering page and follow the instructions.

Applying on behalf of someone else

You have the option to purchase a new subscription or upgrade an existing one for someone else.

This can be handy if you know someone that doesn't have the internet but would like to have a garden waste subscription.

Simply select the "I'm ordering for someone else" option then add their details (Customer) followed by your details (agent).

You then have the option to choose whether you as their agent receive a renewal reminder email next year and whether or not they receive a letter in the post warning them when the last collection of the year is due.

Unfortunately this year you will not be able to renew last year's subscription for someone else.

We hope to make that feature available next year. If you do need to renew for someone else this year enter them as a new customer.

As long as their name and address match from last year it will renew just the same.

The only difference is you have to type their details in where as the renewal process prepopulates them.

Frequently asked questions

What can I put in my garden waste bin?

What can I put in my garden waste bin?
Yes No
Grass cuttings Bags or plastic
Hedge trimmings Soil, rubble, stone turf
Twigs and small branches General waste
Hanging basket contents Food waste
Weeds and plants Animal waste
Leaves Japanese knotweed
Cut flowers and house plants Ragwort

 

When can I subscribe to the service?

You can subscribe any time of the year. However, you will only receive the collections remaining until the last collections in December, but you will still pay the same price.

Will my collection date be the same as my general waste and recycling?

We plan the garden waste routes separately to other routes so it is unlikely your garden collection will be the same as your rubbish/recycling day.

You will be able to look up your garden waste collection day online.

We won't finalise routes until mid-March.

Once the routes are complete we will email everyone that has given us an email address with their first collection day.

If you sign up after we email everyone before the first collection you will need to lookup your collection day on our website.

Once collections have started it may take up to a week after you’ve signed up for your collection information to appear on our website.

When do collections run this year?

Collections will run from Tuesday 2 April 2024 - Friday 13 December 2024. You can check your collection day on our lookup page. Collections will appear 2 weeks before your first collection date if you sign up before the the scheme starts. Collections can take a few days to appear on our website after you first sign up. 

Do I have to pay the same garden waste charges as everyone else, even though I am on benefits/I am a senior citizen?

Yes. There are no discounts.

Can I have more than one bin?

Yes. You can have up to four garden waste bins, but will need to pay for each one.

There are no discounts for multiple bins. All bins are a standard size of 240L.

If you are an existing subscriber and you want to increase the number of bins you have, use the ‘New Sign Ups Button’ above to increase your current subscription.

I only have a small garden, can I share my bin with my neighbour?

Yes. The charge is per bin and there are no issues with this practice.

You and your neighbour will need to decide who will register for the service and make the payment.

How do I cancel the service? Can I have a refund?

We do not offer refunds once you have subscribed.

You can request to have your bin removed, which is free of charge.

However, we recommend that you keep your garden waste bin, as there is a delivery charge if you decide you would like to re-subscribe later.

If I have a garden waste bin will you collect it if it does not fit in the bin?

No, side waste will not be taken.

You could buy an extra subscription or your neighbour may allow you to put extra in their bin if it is not full.

If you still have extra waste you can take it to the tip.

If I pay for this service, when I move to a new house will I get a refund?

The subscription is for the property only and the garden waste collection service is not transferable.

The payment made is not refundable.

I’ve moved to a new house and there is already a bin at my property.

If you move into a property and there is a garden bin already there, you may have a subscription from the previous occupier.

You can use this subscription until it ends, after that you will then need to register your details and pay £45 to renew it.

You can find out if you have an active subscription by searching for your address on our collections page.

I have an assisted collection for my refuse and recycling. How can I get one for garden waste?

If you already have an assisted collection you will automatically qualify for us to assist you with your garden waste too.

You do not need to tell us this.

What if I don’t want to pay?

If you do not wish to use the garden waste collection service, you can take general garden waste, such as grass cuttings and leaves to the tip at Whessoe Road.

Please visit the tip page for opening times and to find out what you can dispose of there.

An alternative choice would be to compost your garden waste.

Composting is a natural process that transforms your uncooked vegetable kitchen waste and garden waste into a nutrient-rich food for your garden.

A whole composter can turn about 30% of your total household waste into compost and it is easy to do.

Why is garden waste not collected all year round?

During the winter months the service is suspended, as there is little garden waste.

If you have garden waste during the winter months, you can take it to the tip in Whessoe Road.

My garden waste bin is lost/stolen, can I get another one?

You will need to contact us so we can arrange a replacement.

There is a charge of £25.60 per bin. Bins cannot be collected in person.

What happens if you miss my collection?

If we miss your bin we will try to come back for it. However this is not always possible.

Contact customer services on 01325 405111.

We will record the incident and add you to a monitoring list to make sure it doesn’t happen again.

We will not return for the first time, unless we find it was our fault.

We will check cameras on the wagon to see if we were at fault.

Will garden waste be collected from the front or the rear of my property?

Put your garden waste in the same place you put your recycling bin or containers.

What happens to the garden waste that is collected?

The garden waste we collect is recycled and turned into PAS 100 Compost for agricultural fertiliser and soil production.

I don’t have enough bins, can I buy extra?

Yes! If you’ve subscribed but you think you may need more bins you can increase your subscription up to a maximum of 4 bins.

Simply use our ‘New Sign Ups’ form to purchase more bins and increase your subscription.

What are the terms and conditions?

Find out about the T's and C's on theTerms and conditions of the garden waste service page.

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