Complaints, compliments and comments
Our aim is to put you, the customer, first and provide you with the best possible service. It is important that you have the opportunity to tell us what you think about the services we provide. You can tell us when we get things right, make comments about the things we do and suggest new ways of doing things. You can also tell us when we get things wrong so we can put them right.
Using the Council’s complaints procedures is one way you can do this. How we deal with your complaint will depend on which service it is about.
Contact us
We have tried to make it as easy as possible for you to tell us what you think. If you know the member of staff who delivers your service you can speak to them about the problem.
You can also:
- use our online complaints, compliments and comments online form [online form]
- use our Member complaints form [online form]
- email [email protected]
- telephone us on 01325 406777
- visit us at the Town Hall
How do we define a complaint?
“When someone tells us they are not happy about a service or something we have or have not done has had an effect upon them”
We understand that sometimes it is difficult to complain. If you need to make a complaint we will take your concerns seriously. We will treat you fairly and with respect and you can be confident that you will not receive a poorer service as a result. If we uphold your complaint you can expect an apology and for us to put things right quickly. What we ask in return is that you treat our staff with respect.
Annual reports
2020/2021
- Adult Social Care complaints, compliments and comments annual report 2020-2021 [pdf document]
- Children's Social Care complaints, compliments and comments annual report 2020-2021 [pdf document]
- Corporate complaints, compliments and comments annual report 2020-2021 [pdf document]
- Housing complaints, compliments and comments annual report 2020-2021 [pdf document]
- Public Health complaints, compliments and comments annual report 2020-2021 [pdf document]
2019/2020
- Adult Social Care complaints annual report 2019-2020 [pdf document]
- Children's Social Care annual report 2019-2020 [pdf document]
- Corporate complaints compliments and comments annual report 2019-2020 [pdf document]
- Housing complaints compliments and comments annual report 2019-2020 [pdf document]
- Public Health complaints compliments and comments annual report 2019-2020 [pdf document]
2018/2019
- Adult Social Care Complaints Annual Report 2018 - 2019 [pdf document]
- Children's Social Care Annual Report 2018 - 2019 [pdf document]
- Corporate Complaints Compliments and Comments Annual Report 2018 - 2019 [pdf document]
- Housing Complaints Compliments and Comments Annual Report 2018 - 2019 [pdf document]
- Public Health Complaints Compliments and Comments Annual Report 2018 - 2019 [pdf document]
2017/2018
- Adult Social Care Complaints Annual Report 2017 - 2018 [pdf document]
- Children's Social Care Annual Report 2017 - 2018 [pdf document]
- Corporate Complaints Compliments and Comments Annual Report 2017 - 2018 [pdf document]
- Housing Complaints Compliments and Comments Annual Report 2017 - 2018 [pdf document]
- Public Health Complaints Compliments and Comments Annual Report 2017 - 2018 [pdf document]
2016/2017
- Public Health Complaints Annual Report 2016-17 [pdf document]
- Corporate Complaints Annual Report 2016-17 [pdf document]
- Adult Social Care Annual Report 2016-17 [pdf document]
- Children's Social Care Annual Report 2016-17 [pdf document]
- Housing Annual Report 2016-17 [pdf document]
2015/2016
- Corporate Complaints Annual Report 2015-16 [pdf document]
- Adult Social Care Annual Report 2015-16 [pdf document]
- Children's Social Care Annual Report 2015-16 [pdf document]
- Housing Annual Report 2015-16 [pdf document]
2014/2015
- Corporate Complaints Annual Report 2014-15 [pdf document]
- Adult Social Care Annual Report 2014-15 [pdf document]
- Children's Social Care Annual Report 2014-15 [pdf document]
- Housing Annual Report 2014-15 [pdf document]
2013/2014
- Corporate Complaints Annual Report 2013-14 [pdf document]
- Adult Social Care Annual Report 2013-14 [pdf document]
- Children's Social Care Annual Report 2013-14 [pdf document]
- Housing Annual Report 2013-14 [pdf document]
2012/2013
- Corporate Complaints Annual Report 2012-2013 [pdf document]
- Adult Social Care Complaints Report 2012-2013 [pdf document]
- Children’s Social Care Complaints Report 2012-2013 [pdf document]
2011/2012
- Corporate Complaints Annual Report 2011-2012 [pdf document]
- Adult Social Care Complaints Report 2011-2012 [pdf document]
- Children’s Social Care Complaints Report 2011-2012 [pdf document]
2010/2011
- Corporate Complaints Annual Report 2010-2011 [pdf document]
- Adult Social Care Complaints Report 2010-2011 [pdf document]
- Children’s Social Care Complaints Report 2010-2011 [pdf document]
2009/2010
- Corporate Complaints Annual Report 2009-2010 [pdf document]
- Adult Social Care Complaints Report 2009-2010 [pdf document]
- Children’s Social Care Complaints Report 2009-2010 [pdf document]