The tip and recycling centre

Booking system

We have introduced a free, online booking system to make it easier for you to use the tip during the COVID-19 pandemic. It is hoped the system will reduce queues at the site.

  • this booking system is for Darlington residents only
  • only vehicles with an appointment will be allowed on the HWRC site – please be on time
  • cars only allowed on the HWRC site, no vans or commercial vehicles
  • maximum 2 people per vehicle from the same household inline with social distancing guidelines
  • social distancing of at least 2 metres will be strictly enforced
  • site staff will not be able to assist with unloading
  • if the site has to close because of bad weather, such as high winds, your booking will be cancelled, you will receive a text/email and will need to re-book

Book a visit to the tip

 

You can book a slot up to two weeks in advance. Once you have booked your slot you will receive a text message/email (check your junk/spam if it doesn't arrive) which you should show to staff when you arrive at the centre. The tip is only open for Darlington residents and you will be asked to show proof of address on arrival. Anyone who arrives at the tip without a booking, or proof of address, will be turned away.

Safe working practices have been adopted at the tip with staff and residents following social distance guidelines.

Opening hours

  • Monday 10am-6pm
  • Tuesday 8am-4pm
  • Wednesday 10am-6pm
  • Thursday 8am-4pm
  • Friday 10am-6pm
  • Saturday 8am-4pm
  • Sunday 8am-4pm

The tip will remain open seven days a week apart from Christmas Day and New Year's Day. If it has to close because of bad weather, such as high winds, your booking will be cancelled, you will receive a text/email and will need to re-book.

See below for frequently asked questions about the new system and the tip.

There is more information about other council services and changes during the current pandemic on the website. 

Frequently asked questions 

Who can use the tip?

The tip is open to residents of the borough who are dropping off waste from their home and garden. From June 1 you must have booked a slot to use the tip using the form above. Commercial operators are not able to use the tip (this includes landlords getting rid of items from a rented property). 

What is household waste?

Household waste is the stuff you would take with you if you moved house, such as furniture, cookers, rugs, furnishings, electrical items and toys. 

Household waste can be left at the tip free of charge if you are bringing it in your car.

I am renovating my house – can I drop off old carpets and furniture?

As long as you use a car to drop the items off you can leave them at the tip. If the items are so big you need to use a commercial vehicle you will need to apply for a free permit.

How can I dispose of items the tip does not accept?

You can still take these items to the tip but there will be a charge. These charges are set by the John Wade group and are available from them on request. Other options are:

  • Hire a skip or waste disposal bag service collection
  • Take your waste to a licensed waste disposal company or arrange for a company to collect from you.
  • Reuse the waste where possible or advertise it on websites like Freecycle or Freegle.
  • Social media pages have local sites where you can offer things for free such as unwanted rubble, top soil or wood.
  • Use our bulky waste collection service

What vehicles can access the tip?

Cars do not need a permit. Some commercial vehicles are allowed if they have a permit. Larger commercial vehicles cannot enter the tip.

Vehicle types and required permits
Vehicle type Permit required?
Cars No permit required
Any commercial vehicles up to 3.5 tonnes Permit required
Car with trailer longer than 4ft but shorter than 6ft Permit required
Trailers over 6ft in length Prohibited from the site
Vehicles over 3.5 tonnes Prohibited from the site
Vehicles over 6ft in height Prohibited from the site

Please note, commercial vehicles include vans, pick-ups and mini buses, even if they have no commercial signage.

Can I take grass cuttings and other gardening rubbish to the tip?

Yes, grass cuttings and gardening rubbish can be left at the tip.

Can I access the site on foot?

The site does not have pedestrian access. There are large vehicles entering the site and it is too dangerous for pedestrians.

However, if you arrive on foot with a small amount of waste electrical equipment that is easy to carry, a member of staff will take it for you.

If the tip is closed because of bad weather what happens to my slot?

We only close the tip if bad weather (such as high wind) makes the site dangerous for staff and residents. If we close the tip and you have a slot booked we will email/text you to let you know. You will need to rebook another slot.

How far can you book in advance?

You can book your slot two weeks in advance

Why have you introduced the booking system?

Since we introduced safe, social distancing there has been less room at the tip at any one time. This has led to queues of people wanting to get into the tip. We hope the booking system will help reduce the queues.

How do I cancel my booking?

If you can’t keep your booking there is a link to cancel at the bottom of your booking confirmation email. We will monitor the situation and those who regularly book and don’t turn up may be prevented from booking future slots.

What ID is required?

The tip is only open to Darlington residents and you will be asked to show some ID with your name and address on to prove you live in the borough when you arrive at the tip. You will also be asked to show the text or email confirming your slot.

What happens if I am too early/late for my slot?

To ensure the smooth running of the system please arrive as close to your time as possible. If you arrive a little early or late and the tip is not busy we might be able to let you in but if it Is busy you will be asked to return at the right time or rebook if you are late.

I have a tip permit for my commercial vehicle do I also need to book a time slot?

If you have permit to bring household waste to the tip in a commercial vehicle (such as rented van or trailer) you do not need to book a slot. See the permit FAQs for more information about getting and using a permit.

Who needs a permit?

If you need to bring your household waste to the site in a commercial vehicle such as a rented van or trailer between 4 - 6 foot long you will need to apply for a free permit.

The reason we do this is to prevent businesses using the tip for commercial waste.

If the only vehicle you have is a van you use for business, you can still bring it the tip, so long as you get a permit first. There are some restrictions on the days and times you are able to use your permit.

How do I apply for a permit?

Call us on 01325 405111 with details of what you are bringing to the site, when you want to visit, and the make, model and registration number of your vehicle. A free permit will be produced which you can collect from the Town Hall.

To collect a permit you must bring your driving license and proof of your address, for example a council tax bill. 

If someone else will be driving or collecting the permit for you, please tell us when you order you permit. Permits will only be given to the person who applied for it or the person named on the comments as driving.

If someone else is collecting, they need to prove their ID and your proof of address.

Once you have your permit you can come to the tip in a commercial vehicle to leave your household waste. You will be asked to hand over your permit as you enter the site.

Please note: you only need a permit if you are using a commercial vehicle to drop off domestic household waste for free. You don’t need one if you are using your car. You also do not need one if the items you are taking are chargeable.

What items are accepted on a tip permit?

Any items you would take with you if you were moving house can be taken to the tip. This includes things like furniture, cookers, rugs, furnishings, electrical items, clothes and toys. You can also take garden waste and grass cuttings.

Items that you can't take on a permit include:

  • tyres
  • paving slabs and roof tiles
  • brick rubble
  • ceramics (this includes tiles, sinks, baths and toilets)
  • household fittings
  • construction waste
  • plasterboard waste
  • soil and landscaping (general garden waste like grass clippings is okay)
  • bonded asbestos

Anything that is part of the construction or fixtures and fittings of your house cannot be included on your permit.

What happens when I arrive at the tip with a permit?

When you arrive your vehicle must be checked before you start to offload.

You will need to present your permit to tip staff.

Anyone using the site without a valid permit will be refused entry
Your vehicle registration, make and model must match the one on your permit - if they do not match you will be refused entry to the site.

When can I access the site using a permit?

Once you have your permit you can go to the tip on:

  • Mondays, 10am - 2pm
  • Wednesdays, 10am - 2pm
  • Fridays, 10am - 2pm
  • Saturdays, 8am - 12pm

Please note that tip permits can’t be used on public/bank holidays.

I have a tip permit for my commercial vehicle do I also need to book a time slot?

If you have permit to bring household waste to the tip in a commercial vehicle (such as rented van or trailer) you do not need to book a slot. See the permit FAQs for more information about getting and using a permit.