Customer Services and Digital Strategy

The way our customers want to communicate and do business with us is changing.

More services are being made available through our website. Services will continue to move online.

Our Customer Services and Digital Strategy [pdf document] sets out how we will deliver our services through digital means. The strategy explains how we will achieve this.

We will continue to provide support to customers who need help to access our online services. There will always be a member of staff available within our Customer Services Centre.

Our Strategy puts our customers at the heart of everything we do and delivers value for money for our residents.

To help us improve our services, please complete this short survey. Your responses and any comments you make are confidential.