Customer Services Strategy (2025-30)
This strategy sets out our aims for delivery excellent customer services and value for money for our residents.
This includes:
- Our commitments to how we will deliver services to our residents.
- Our performance standards, responding to telephone and face to face enquiries, email and written correspondence.
- The support we will provide customers who are digitally excluded.
- How we will listen to our customers, including complaints, and how we will use this to improve services
Read our Customer Services Strategy 2025-2030 [pdf document]
Send us any comments on our strategy using the online form below.
Runs from:
02/12/2024 to 12/01/2025
Organiser:
DBC
Status:
Closed
Categories:
Roads and infrastructure
Financial planning
Employment
Business and Licensing
Community Safety
Children and Young People
Social Care
Town Centre
Planning and Development
Equality and Diversity
Wards:
Bank Top and Lascelles
Brinkburn and Faverdale
Cockerton
College
Eastbourne
Harrowgate Hill
Haughton and Springfield
Heighington & Coniscliffe
Hummersknott
Hurworth
Mowden
North Road
Northgate
Park East
Park West
Pierremont
Red Hall and Lingfield
Sadberge Middle St George
Stephenson
Whinfield
Email: