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Customer Services Strategy (2025-30)

This strategy sets out our aims for delivery excellent customer services and value for money for our residents. 

This includes:

  1. Our commitments to how we will deliver services to our residents.
  2. Our performance standards, responding to telephone and face to face enquiries, email and written correspondence.
  3. The support we will provide customers who are digitally excluded.
  4. How we will listen to our customers, including complaints, and how we will use this to improve services

Read our Customer Services Strategy 2025-2030 [pdf document]

Send us any comments on our strategy using the online form below.

Runs from:
02/12/2024 to 12/01/2025
Organiser:
DBC
Status:
Closed
Categories:
Roads and infrastructure Financial planning Employment Business and Licensing Community Safety Children and Young People Social Care Town Centre Planning and Development Equality and Diversity
Wards:
Bank Top and Lascelles Brinkburn and Faverdale Cockerton College Eastbourne Harrowgate Hill Haughton and Springfield Heighington & Coniscliffe Hummersknott Hurworth Mowden North Road Northgate Park East Park West Pierremont Red Hall and Lingfield Sadberge Middle St George Stephenson Whinfield

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