Charges and how to pay

Pay your business rates

You can make a payment online [external link] or by phone on 0300 456 2671, 24 hours a day, seven days a week. We accept most major debit and credit cards.

The easiest, quickest and safest way to make payment on a regular basis is by Direct Debit.  A variety of payment dates and payment periods are available to anyone choosing to pay business rates by direct debit.

To set up a Direct Debit please complete our online application form below:

Other ways to pay are available on our payments page.

Standing Order and Bank Transfers

To pay this way you will need your Payment Reference number from your Business Rates Bill or e-bill notification and the Council’s bank details, which are:

Sort code 30-84-43 and
Account Number 34640868.

Other ways to pay are available on our payments page.

NNDR explanatory notes

As of the 1 of April 2017 Local Authorities are no longer required to issue paper explanatory notes with Non Domestic Rates bills. The information contained in the explanatory notes can now be found at the following link:

Non domestic rates explanatory notes [pdf document]

Business rates multiplier

We work out a rates bill by multiplying the rateable value of the property by the multiplier or 'poundage' which the Government sets from 1 April each year for the whole of England.

The Government normally changes the multiplier every year to move in line with inflation. By law, the multiplier cannot go up by more than the rate of inflation, except in the year of a revaluation when it is set at a level which will keep the total amount raised after the revaluation the same as before, plus inflation for that year.

Multipliers for 2020/2021

  • The standard multiplier is 51.2p
  • The lower multiplier is 49.9p for businesses that qualify for Small Business Rate Relief

Multipliers for 2019/2020

  • The standard multiplier is 50.4p
  • The lower multiplier is 49.1p for businesses that qualify for Small Business Rate Relief

Multipliers for 2018/2019

  • The standard multiplier is 49.3p
  • The lower multiplier is 48.0p for businesses that qualify for Small Business Rate Relief

Multipliers for 2017/2018

  • The standard multiplier is 47.9p
  • The lower multiplier is 46.6p for businesses that qualify for Small Business Rate Relief

Multipliers for 2016/2017

  • The standard multiplier is 49.7p
  • The lower multiplier is 48.4p for businesses that qualify for Small Business Rate Relief

Rateable value

Apart from properties that are exempt from business rates, each non-domestic property has a rateable value which is normally set by the valuation officers of the Valuation Office Agency (VOA), an agency of Her Majesty's Revenues & Customs.

The rateable value broadly represents the yearly rent the property could have been let for on the open market on a particular date. For the revaluation that came into effect on 1 April 2017, this date was set as 1 April 2015.

The valuation officer has to maintain the list and may alter the value if the circumstances of the property have changed. The ratepayer (and certain others who have an interest in the property) can also appeal against the value shown in the list if they believe it is wrong.

The effect of successful appeals against values shown in the rating list that came into force on 1 April 2017 will normally be backdated to that date, although there are exceptions to this.

Check the rateable value of your property [external link]

Transitional arrangements

Property values normally change between each revaluation. Transitional arrangements help to phase in the effects of these changes by limiting the amount by which a bill may rise following a revaluation. To help pay for the limits on increases in bills after a revaluation, there also have to be limits on reductions in bills. Under the transitional scheme, limits continue to apply to yearly increases and decreases until the full amount is due (rateable value times the multiplier).

Over the period of the 2017 Valuation List, the maximum increases and decreases that can apply are as follows:

Valuation list


Large Property (RV 100,001 or over) Increase

Large Property (RV 100,001 or over) Decrease

Medium Property (RV between 100,001 and 20,000) Increase

Medium Property (RV between 100,001 and 20,000) Decrease

Small Property (RV under 21,001) Increase

Small Property (RV under 21,001) Decrease




































If a property is subject to transition it means the rate bill is calculated by applying the appropriate percentage (increase or decrease) to the rates due the previous year, rather than by multiplying the rateable value by the current multiplier. However the supplement to pay for small business rate relief will also be payable unless, of course, the ratepayer is entitled to small business rate relief.

The transition scheme applies only to a bill based on a property at the time of the revaluation. If there are any changes to the property after the revaluation date, transitional arrangements will not normally apply to the part of a bill that applies to any increase in rateable value due to those changes.