Customer Services operates the Blue Badge Scheme on behalf of the Department for Transport.
The scheme helps those with severe mobility problems, who have difficulty using public transport or struggle to park close to where they need to go.
Once you have submitted an application, we will contact you to advise you of a decision and your next steps.
You can reapply for a Blue Badge two months before the expiry date, please note you will have to complete a full application form.
The current charge for a Blue Badge is ten pounds (£10).
Your Blue badge will always be issued through the Central Government partner and posted to your home address. We do not issue Blue Badges directly.
You need to reapply for your Blue badge two months before it expires to allow enough time for any mobility assessments that may be required.
Who can have a Blue badge [pdf document]
For more information on decisions and what do do if your application is turned down please see below
This means that, based on the information provided, we haven't been able to make a decision. We will refer the case to an Occupational Therapist (OT) for an Independent Mobility Assessment.
They will contact you within 20 working days to arrange the assessment. Afterwards they will recommend that your application is either approved or declined. We will then get in touch with you.
This means that, based on the information provided, you do not qualify for a Blue badge. An existing Blue badge does not guarantee you will still qualify for a new badge, and you should apply two months before it expires to allow time for assessment.
You have the right to appeal an application that has been declined by Customer Services at first point of contact. This needs to be done in writing. You will need to mention in your appeal why you feel you are entitled to a Blue badge and give specific information on the conditions that have an effect on your mobility. You will also need to say why you think your initial application was unsuccessful (you will have given statements throughout your initial assessment).
Send your appeal to [email protected] with BLUE BADGE STAGE 1 APPEAL in the subject, or address to: Blue badge Stage 1 Appeals, Customer Service Centre, Town Hall, Feethams, Darlington, DL1 5QT.
This will be reviewed within 20 Working Days. If successful, the case will be referred to the Occupational Therapist for an Independent Mobility Assessment. The application will then be progressed at the “Refer to Occupational Therapist” stage above.
You will be notified of the result of your appeal in writing
You have a further right of appeal if you are declined by the OT. This needs to be done in writing. This appeal will need to go into further detail than a Stage 1. The appeal will need to be accompanied by medical evidence of your condition and a letter from your doctor or consultant. Any cost for this is needs to be met by you.
Send your appeal to [email protected] with BLUE BADGE STAGE 2 APPEAL in the subject, or address to: Blue badge Stage 2 Appeals, Customer Service Centre, Town Hall, Feethams, Darlington, DL1 5QT.
The appeal will be acknowledged within 20 Working Days and passed to a Senior Occupational Therapist. On receipt, the Senior Occupational Therapist will conduct a full review of all the evidence within 20 Working Days. The Senior Occupational Therapist will contact you directly in writing with the outcome of this.
There is no further right of appeal after Stage 2, although an applicant can reapply in 6 months time*