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Our Performance

As a landlord are committed to being open and transparent and improving the services we provide to our tenants. Managing our performance helps us to meet the needs and expectations of our tenants and see where we need to improve.

To help us to do this, we have effective performance management which help us to deliver results. We measure our performance using performance indicators which are reviewed every year. We publish our performance against these indicators every year.

This page gives you information on a range of data about how we are currently performing. The data on this refers to the previous month unless otherwise stated. You can access this year's annual report here [pdf document].

You can access previous years Annual Reports below:

Housing Annual Report 2020/21 [pdf document]

Our performance for December 2022

50 days

Average relet time for properties in the previous month

96.42%

% of rent collected in the previous month

38

Number of new tenancies

64

Number of positive outcomes for customers accessing Housing Options team

30

Number of Anti-Social Behaviour (ASB) or Estate Management cases resolved

Average relet time for properties in the previous month

This shows how many days it takes us to re-let our homes from the day the property becomes empty, to the day a new tenancy starts. Properties which require major works are excluded.

Turning our properties around quickly means we can house as many residents as possible, but we also make sure our homes are in good shape, ready for our tenants to enjoy.

% of rent collected in the previous month

This is how much rent we have collected, our aim is to collect 100% each month.

This excludes empty properties and includes arrears brought forward. The more rent we collect, the more money we have available to support tenants and improve your homes.

Number of new tenancies

This figure shows how many new tenancies started during the month.

Some of these will be new to social housing, some may have moved from another Social Housing provider. Some may already be our tenants who are moving to a different property.

Number of positive outcomes for customers accessing Housing Options team

This is the number of households with positive outcomes and homelessness has been prevented or relieved. 

Positive outcomes include:

  • getting a private rented property or social rented property,
  • successfully engaging in support and moving on.

We have a very effective and hard-working Housing Options team who aim to prevent homelessness in the borough wherever possible.

Number of Anti-Social Behaviour (ASB) or Estate Management cases resolved

This is the number of cases we resolved during the previous month, this might be through mediation, support or enforcement actions. We are committed to ensuring that all our tenants enjoy their right to a safe home and community.

We aim to investigate, deal with and close our ASB cases within a timely manner. The average time taken for us to close a case is 25 days.

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