Our Service
Our aim is to put you first and provide you with the best possible service. It’s important that you tell us what you think about the services we provide. Please tell us when we get things right or wrong and make comments about the things we do.
You can contact Housing direct by messaging us through your:
- Darlington Home Online account[external link]
- email us at [email protected]
- phone us on 01325 405333
If you prefer you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777
View current and previous annual complaint reports
Housing Ombudsman's complaint handling code
In accordance with the Housing Ombudsman's code we have undertaken a self-assessment the results of which are published here in our self-assessment form[pdf document]