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Our Service

Our aim is to put you first and provide you with the best possible service. It’s important that you tell us what you think about the services we provide. Please tell us when we get things right or wrong and make comments about the things we do.

You can contact Housing direct by messaging us through your:

If you prefer you can contact our Complaints Team by:

View current and previous annual complaint reports


Housing Ombudsman's complaint handling code

In accordance with the Housing Ombudsman's code we have undertaken a self-assessment the results of which are published here in our self-assessment form[pdf document]

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