We have recently changed the way in which we complete our gas services and have moved to MOT style testing. This may have changed the month of the year in which your gas service is due.
We are aiming to complete more services during the summer months and fewer in the winter months to give us more availability to respond to emergency repairs in the winter. This means we can minimise the time that a tenant might be without heating in the event of a breakdown during the winter months.
We will send out our invite letters as normal when we are in your area completing services.
Gas safety checks
Gas servicing is a priority for us as it is a legal requirement to complete a service every year.
A Gas Safe Engineer will check all appliances. This should take around an hour to complete.
We are required by law to carry out an Annual Gas Safety Check on your property so you must allow us access.
We are responsible for carrying out annual checks of all gas appliances that belong to us. This includes:
- gas boilers
If we have been unable to obtain access to your property, as a last resort we will apply to the courts for a warrant to gain access. This is if we are unable to contact you, or you fail to respond to visits or telephone calls.
You will be charged for all the costs that we will incur.
By law this must be done once a year
Your tenancy agreement states you must give us access to the property.
This can be for any inspections and repairs that we need to carry out.
We may need to make the gas meter safe if we believe the property has been abandoned. This may be due to the lack of response to visits and calls.
How to contact us
There are several ways you can contact us:
- Using your Darlington Home Online account. Register for a Darlington Home Online account[external link] or log in to your account[external link]. More information on your Darlington Home Online account.
- Emailing [email protected]
- Calling us on 01325 405333
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777