Gas servicing


You may have noticed that we have contacted you earlier than planned to confirm an appointment to have your annual gas service carried out.

We are changing the process in the way that we deliver gas servicing, therefore some of the annual gas services will be completed earlier than planned this year.

We are aiming in the future to complete more services during the summer months and less in the winter months to give us more availability to respond to emergency repairs, as we want to reduce the time that tenants are without heating during the winter months.

We will send out our letters as normal when we are in your area completing services.

Gas safety checks

Our gas servicing is up and running, it remains a priority for us as this is a legal requirement.

When arranging a gas servicing appointment our team will ask some questions to make sure we complete the appointment safely.

If you’re self-isolating or shielding, it’s important to let us know so we can consider how we safely complete this work.

If you have any questions or concerns, you can contact us on 01325 405333 or by emailing us at [email protected]

We are required by law to carry out an Annual Gas Safety Check on your property so you must allow us access.

We are responsible for carrying out annual checks of all gas appliances that belong to us. This is including:

  • gas boilers
  • fires

A Gas Safe Engineer will check all appliances every year. This should take around an hour to complete.

We will as a last resort apply to the courts for a warrant to gain access to your property. This is if we are unable to contact you, or you fail to respond to visits or telephone calls.

You will be charged for all the costs that we will incur.

By law this must be done once a year

Your tenancy agreement states you must give us access to the property.

This can be for any inspections and repairs that we need to carry out.

We may need to make the gas meter safe if we believe the property has been abandoned. This may be due to the lack of response to visits and calls.

We will write to you when your gas service is due and ask for you to call and make an appointment.

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