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Parking permits terms and conditions

Residents parking

Definition of a residents permit

A residents parking permit is intended for use by a resident who lives in a restricted area, so they can park in bays near to their home.

Permit types

Most resident’s permits will be virtual e-permits unless it’s transferrable to other vehicles. Paper permits will be issued in these instances.

When virtual permits are issued you are not required to display anything in your vehicle, our enforcement officers can access your permit details using their hand-held devices.

Where can I use my permit?

The vehicle must be parked in a marked bay or area within the respective zone, where the signage indicates parking is for resident permit holders only.

A permit does not allow you to park in different zones to the one the permit is issued for. Neither can you park on yellow line waiting restrictions or in a pay and display area (unless otherwise stated).

A permit does not grant you the right to park outside your home or guarantee the availability of a parking space.

The council reserves the right to suspend any parking bay or area if necessary.

Changes to details and refunds

You must surrender the permit if you change address or no longer use the vehicle the permit was issued for. You can do this by logging into your account online.

If you change your vehicle, you can amend your details online. If you do not have the V5 document, you can change your details using the bill of sale as proof of ownership but must provide the V5 within 28 days.

If you have the use of a temporary or courtesy vehicle you must also remember to change your details online immediately.

If you cancel your permit, refunds will be given for any full, unused months.

Important information

It is a criminal offence if, with intent to deceive, you knowingly make a false statement or mishandle or forge documents to get a residential parking permit for yourself or others.

The council may prosecute under the Thefts Act or other relevant criminal legislation.

Failure to have a valid permit or inform us of a change of vehicle could result in a PCN being issued.

The council reserves the right to withhold or withdraw a permit.

Residents are not permitted to sell their permit on or allow other parties to use it.

Business permit

Definition of a business permit

A business permit is intended for use by tradesmen who are carrying out works in restricted parking areas. The permit allows them to park on yellow lines, residents parking bays and pay and display street parking bays.

This is only when there is no other available parking.

Displaying your permit

Your permit will be sent out by post following a successful application. You must display it in your vehicle whenever you are parked in a restricted area. This permit can be used in other vehicles leased or owned by the same company.

The permit is not transferable to non-authorised holders.

It is the responsibility of the driver to ensure the permit is clearly visible in the windscreen. Failure to do so could result in a PCN.

Where can I use my permit?

Your permit can be used on single or double yellow lines, residents parking bays on on-street pay and display parking bays. Your permit is not valid in council car parks, taxi ranks or disabled bays.

If parking is required in a loading bay or a no waiting/loading area (double yellow lines & kerb blips) permission may be granted for this, by calling the Parking Processing Team on 01325 405989.

The permit is only valid when the vehicle is being used to carry out works. It is not valid for any other reason for example: parking outside an office base, to supervise or project manage works, to purchase supplies or lunch etc.

If you live in a resident permit zone this permit does not cover you to park in any of the streets within your designated zone including the street where you live. You will need to purchase a resident permit specifically for this purpose.

Changes to details and refunds

You must surrender the permit if you no longer operate your business or cease to use the vehicle for which the permit was issued. You can do this by logging into your account online.

If you cancel your permit, refunds will be given for any full, unused months.

Important information

It is a criminal offence if, with intent to deceive, you knowingly make a false statement or mishandle or forge documents to get a business parking permit for yourself or others. The council may prosecute under the Thefts Act or other relevant criminal legislation.

Failure to have a valid permit or inform us of a change of details could result in a PCN being issued.

The council reserves the right to withhold or withdraw a permit.

Tradesmen are not permitted to sell their permit on or allow other parties to use it.