Housing complaints, compliments and comments procedure
The complaints and information governance team handles all compliments, comments and complaints about Housing services. We have tried to make it as easy as possible for you to tell us what you think.
For more information please view the housing complaints, compliments and comments procedure [pdf document].
You can also:
- use our online complaints form [online form]
- email: [email protected]
- call us on 01325 406777
- visit us at the Town Hall, Darlington, DL1 5QT
Housing Ombudsman's complaint handling code
In accordance with the Housing Ombudsman's code we have undertaken a self-assessment the results of which are published here in our self-assessment form [pdf document]