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Housing complaints, compliments and comments procedure

The complaints and information governance team handles all compliments, comments and complaints about Housing services. We have tried to make it as easy as possible for you to tell us what you think.

For more information please view the housing complaints, compliments and comments procedure [pdf document]. 

You can also:

View current and previous annual complaint reports

Housing Ombudsman

More information on the Housing Ombudsman Service, including the Housing Ombudsman scheme can be viewed on the Housing Ombudsman website [external link].

Housing Ombudsman's complaint handling code

In accordance with the Housing Ombudsman's code we have undertaken a self-assessment the results of which are published here in our self-assessment form [pdf document].

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