Planning services - Coronavirus (Covid-19) update
Contacting the planning service
Send any general enquiries by email to [email protected] as normal. To ensure you receive a response please provide a valid email.
Case officers will be available by email. This is the preferred method of contact. Contact by phone is available. This can be with the case officer or through the planning support team. The phone number is 01325 405656.
We ask that you communicate with officers via email. You will get a phone call back from the officers if required.
Delivery restrictions update
Earlier this year, the Secretary of State for Housing and Communities and Local Government issued a statement about delivery restrictions. Read the full statement [external link]
The statement sets out that local planning authorities should take a positive approach to their engagement with food retailers and distributors.
They should take this approach with the freight industry to ensure planning controls are not a barrier to food delivery during the coronavirus.
As a planning authority we will follow the government advice and will not enforce planning restrictions of the delivery of food and essentials during this period.
Planning enforcement enquiries should be made through the council's Planning Enforcement webpage.
The service will continue to investigate alleged breaches of planning control as far as it is currently possible.
Pre-application advice is a valuable tool in the development management process.
Officers will be able to consider any photographs that are provided. Listing Building enquiries can be emailed to [email protected].
Where the applicant/s are self-isolating or have symptoms please let your case officer know in advance of any planned visit.
Some applications may not be able to be progressed at this time. The council will consider a range of options available, including long-term extensions of time or withdrawal of the application altogether.
Applications submitted by hard copy may experience delay in processing.
Payment can be made on the methods of payment page.
As planning staff are currently working from home it would assist us greatly to continue providing a service if all submitted plans could include key dimensions. These may include heights/widths of proposals and distances away from boundaries.
Publicity and site notices
The Council's protocol on the publicity of planning applications remains - we will send postal notifications to owners or occupiers of land adjacent to application sites.
In addition to the statutory required publicity for applications, the public are encouraged to register with the Public Access System [external link].
In addition to searching, viewing and commenting on planning applications, these systems allow you to 'Track' Applications and 'Save Searches' please see the pdf document 'Public Access User Guide' available on the registration page.
Officers are contactable via email and can make outgoing phone calls to any contact details provided.