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Noise

What noise problems can the council investigate?

Environmental health can look into noise complaints such as: 

  • barking dogs
  • noisy neighbours (loud music, TV, DIY and fireworks)
  • burglar and car alarms
  • construction and demolition work
  • noise from commercial and industrial activities
  • noise from pubs, clubs and other entertainment venues

Noise nuisance can happen at any time of the day or night. There is no legal time frame for when noise is considered a problem. This depends on the type of noise, how often it happens and how long it lasts.

Housing services will investigate noise complaints where a council owned residential property is the source of the complaint.

The anti-social behaviour team will investigate complaints about anti-social behaviour, including noise in the street from loud shouting and people gathering, for example. Visit the anti-social behaviour page for more details.

What can you do?

Most noise complaints, particularly those involving neighbours, can be sorted informally by talking to the person responsible. Often people are unaware they are causing a problem and will do what they can to reduce the noise without the need to involve ‘the council’.

Reporting a noise nuisance

Before reporting a noise nuisance please consider the advisory notes below on how your complaint will be investigated. If you wish to make a complaint call 01325 405111 (for complaints about council properties telephone 01325 405333) or complete the e-forms below, alternatively you can email [email protected]

Report barking dogs

Report a noise nuisance

Details we need include:

  • your name, address, email and telephone number (details will be kept confidential)
  • the address or location of the noise
  • the type of noise being created (for example: barking dog, loud music) and details on when and how long the noise happens

This information is important for us to deal with your complaint as quickly as possible. Anonymous complaints and complaints where the source of the noise is not properly known cannot always be fully investigated.

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