Digital Tenancy

Universal Credit

Good news for council tenants in receipt of Universal Credit!

Over the next few months managed payments from your Universal Credit account (APA’s) will start to be paid to us on the same day as you receive your payments. This should stop any delays in your housing costs being paid. It will help you be able to keep on top of your rent account easier.

Don’t forget if you have signed up for a digital tenancy [external link] you can access your rent account 24/7, 365 days. You can see your payments going onto your account and your balance. Watch out for updates on this page and social media for Darlington’s go live date for the UC payment changes.

Use Digital Tenancy on your tablet, smartphone and laptop/PC anytime to:

  • Check your rent balance and transactions
  • Make online rent payments
  • Report repairs
  • Send messages to our housing team
  • View and print your rent statements

You will need an email address, internet access and a device to register for digital tenancy. You will also need your tenancy reference number.

Don't worry! Your rent account is in arrears due to your rent being applied weekly. Your balance will update when your monthly direct debit is paid on your preferred date.

You will need your payment reference to make a payment. This is the 9 digit tenancy number shown on the bottom right hand side of your Girobank plastic card.

No, only the named tenant can register for a Digital Tenancy account.

Yes you can register your garage. 

Any agreed extra payments such as court costs, former arrears or other debt will show as an adjustment on your account.

Coming soon

  • A new repairs appointment system
  • Book your own appointment for repairs
  • Set up a direct debit on your account