Domestic abuse

Domestic abuse is still a largely hidden crime and sadly happens in all communities.

We recognise the harm domestic abuse can cause our tenants, communities and homes. We play an important role in helping to tackle domestic abuse and are well placed to recognise the signs of domestic abuse, and to support victims and survivors.

We work closely with partner agencies such as local domestic abuse services, Police and Social Services to help tackle it and prevent it.

We do not accept any form of domestic abuse in any of our homes and we encourage anyone experiencing domestic abuse to get help and support.

To find out more about how we can help to prevent and tackle domestic abuse please see our policy [pdf document] and useful leaflet [pdf document].

When you contact us

• If you are suffering domestic abuse ask to speak to 'Anita'. This is a password and we will make sure we talk to you in private.
• We can visit you in your home if this is appropriate or we can meet you somewhere else you feel safe.
• We can arrange interpreters and support agencies.
• We will never make contact with the perpetrator of the abuse.
• We will never disclose your address to a third party.
• We will offer housing advice and support.

To find out more about what standards you can expect from us when you approach us about domestic abuse, please see our service standards [pdf document].

Homelessness due to domestic abuse

If you are fleeing domestic abuse, we can work with you to find somewhere safer to live.

Our Housing Options Officers can help support you through the application process and award you a priority band to help find longer-term accommodation. 

 To find out what other support we can offer please contact us on 01325 405333 or email [email protected]

Contact us

• Housing services call: 01325 405333
• Out of hours homeless emergency number call: 01642 524552