Mutual exchange

Darlington Borough Council has now signed up to Homeswapper. This is a nationwide mutual exchange service for social housing tenants. 

How to Apply

Registering for Homeswapper is easy, all you need to do is visit the theHomeswapper website [external link]. You will be able to follow the ‘How to Register' guide[PDF document]. You can connect with potential properties to swap with and message other tenants. To do this all you need to do is register and download and log into your app.
 
Homeswapper has their very own dedicated Customer Service team. If you do need some help email:[email protected]
Your advert is the most important part of the swapping process and it’s really important to get it right. You can follow some good advice by clicking on the writing a great advert link. [external link]

If you have found your swap through Homeswapper you can hit the ’found a match’ button and this will take you to Swaptracker.

Swaptracker is part of the Homeswapper service. Good News! Darlington Borough Council uses swaptracker which will make it even easier to apply for an exchange.
 
The Homeswapper website helps you find other social housing tenants to swap with.
 
When you have found someone and both of you have agreed to swap you can then use swaptracker. This will allow you to apply for a mutual exchange and keep track of its progress all the way!
 
Once you apply and we are happy we have all of your details we will set your application to ‘under review’. This means we have 42 days to approve or reject your application.
 
Important: this is the date you can expect a decision by.
 
This is not a move date. Do not make any removal arrangements until your exchange has been approved.

Install our web app.